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Seller#: 0UHOPTYVALHZVT51F

Todaystore Seller Profile 852-31065226 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Todaystore See all products from Todaystore

International seller. Newegg will be responsible for all RMA and general customer service.

We are a manufacturer and exporter specialized in Security and Surveillance product for Home and Office, ranging from Security CCTV Camera, Complete Security DVR system, Access Control System, Home Alarm System, IP Camera to Video Door Phone product.
We have a production plant and warehouse in Shenzhen China, sales office in Hong Kong. Besides marketing our own brand, we are also actively involved in OEM projects with importers and distributors worldwide.
*** Our promise to customers is to deliver high quality product and service at competitive pricing and in timely fashion ***

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
12%
Good Rating + 4 2 Reviews
newegg
25%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 5 Reviews
newegg
63%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
maxham51
Order Date : 12/23/2013

Rating + 4 Not that bad

I believe the bad reviews for this seller are a bit unfair. After 15 days I did not receive my order and notified the seller. They responded within a few hours, admitting that the item had not yet shipped. They appoligized and offered a choice for a refund or $20 discount on the order. I opted for the refund and they complied within the day. I do believe this is an honest seller thou they are slow to ship.
Seller Response:Thank you for your rating.
The late ship is due to the order is in between X'mas and 2014 New Year.
During this happy holiday, most of our warehouse collegaues are under their annual leave. The order processing time duirng this period need a longer time to process. Therefore we apologizer for the late shippment and inconvenience caused. Doing the Best to serve our customer is our main Mission, although we can't serve you at this order, we all hope that we have a chance to serve you in the coming days.


0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/8/2013

Rating + 4 Good Transaction

Product works as advertized, shipped on time
Seller Response:Thank you for your feedback.
Pls enjoy the item, if you have any enquiries, pls feel free to contact us. We would try our best to serve you anytime you are available.


Did you find this review helpful? Yes No

Doug
Order Date : 6/16/2013

Rating + 1 Never Shipped Item

I ordered this item several weeks ago and it never arrived. I contacted the seller who promised to replace it and the new one never arrived. He is either running a scam or is incompetent. DO NOT ORDER IT.
Seller Response:In fact we have arranged your item delivery 2 days later after received your order.
However, our HK Post office manger told us that the HK port automatic dispatch system has been down, all the items at that period need to change manual handling, therefore there is a little bit delay in the delivery.
We are sorry for that accident happened on that time, we guranteen that it would not been happened in the future. Becuase we have changed to other delivery agency to ship the item to USA.

By the way, in order to express our gratitude, we have added your account into our VIP discount group. If you would order again in the coming 3 months till 9 OCT 2013, we would give you USD20 discount per each item.

If you have any enquiries, pls feel free to contact me.

Sorry for any inconvenience caused on the delivery.


1 out of 1 people found this review helpful. Did you? Yes No

Certifiedphoto
Order Date : 6/24/2013

Rating + 1 Where is it, 15 days and still waiting

I know it not Newegg's fault but after 15 days the camera is still in Hong Kong. Finally showed up in tracking.
Vendor (not Newegg) has to get there act together.
Seller Response:In fact we have arranged your item delivery 2 days later after received your order.
However, our HK Post office manger told us that the HK port automatic dispatch system has been down, all the items at that period need to change manual handling, therefore there is a little bit delay in the delivery.
We are sorry for that accident happened on that time, we guranteen that it would not been happened in the future. Becuase we have changed to other delivery agency to ship the item to USA.

By the way, in order to express our gratitude, we have added your account into our VIP discount group. If you would order again in the coming 3 months till 9 OCT 2013, we would give you USD20 discount per each item.

If you have any enquiries, pls feel free to contact me.

Sorry for any inconvenience caused on the delivery.


1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/14/2013

Rating + 1 What item?

I have never recieved the item. Hard to rate the experience when I essentially threw my money away. What do you think?

1 out of 1 people found this review helpful. Did you? Yes No

olefogey
Order Date : 4/16/2013

Rating + 1 worthless!!!!!!

do not i repeat do not even think about dealing with these chineese thieves and after this latest enc 6ttttttttttttttttttttttounter newegg aint any better either at refunding after 16 days n several phone calls...looks like i'm going back to tiger direct i'm a very irate customer

1 out of 1 people found this review helpful. Did you? Yes No

Nate
Order Date : 4/2/2013

Rating + 1 Get rid of the half-baked Chinese hardware.

I've bought 2 different models of Wansview cameras, 3 pieces, and have had to go to the support website for both models... Unfortunately, the website for Wansview, as I quickly discovered is the case for several other such manufacturers, is a half-baked cookie cutter website that wasn't even filled in (half the text fields read "Lorem Ipsum is the default example text for the typesetting and graphics industry"). What little text was actually there on the website was broken English, and the support options were nil. Seriously, Todaystore, you do NOT want a company like this associated with your name. It's the laziest, most pathetic attempt at hardware/software manufacturing I've ever seen and it does not say good things about your company to be carrying it.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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