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Surgical Med Source Seller Profile 866-505-0102 Email This Seller See all products from Surgical Med Source
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Surgical Med Source has been a leading provider in Durable Medical Equipment for over 20 years. It is the mission of Surgical Med Source to incorporate personal care, attentive personnel and professionalism in a trusting and continuing relationship. The core of our success is inspiration, dedication, education and a value driven mission that continues on a daily basis.
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Standard Return Policy
ALL* Surgical Med Source items sold on the Amazon Marketplace that are in their original packaging are returnable within 30 days of delivery for a refund of the full price of the item minus our shipping costs. If an item is returned not in its original packaging a re-stock fee will apply. If the purchase was sent with “free shipping” the original shipping costs will also be deducted from the refund. In order to receive proper credit on your return, please contact us for return authorization number.
Please note items large products like beds, electric wheel chairs, patient lifts etc. may be subject to a 20% re-stocking fee upon return.
*Unfortunately, we do not accept returns for personal items. If you not sure if an item constitutes as a personal item please ask contact our Customer Service.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.