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CanvasElite Seller Profile 888-446-9997EXT1 Email This Seller See all products from CanvasElite
At CanvasElite we sell and offer one of the largest selection of giclee art on canvas for your home and business decor at unbeatable prices. Our goal is to satisfy needs of every customer and to provide pleasent experience to find the best art for you. It’s all backed by our dedicated customer service department and our 100% Satisfaction Guarantee.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
CanvasElite reserves the right to reject damaged goods and decline any return. Expenses incurred by the customer for shipping the merchandise back to CanvasElite without the agreement from CanvasElite will not be reimbursed.Refunds are judged based on receipt of the item and not when shipped out. All returns for credit must be in original condition, include original packing material, manuals and all other accessories provided upon original delivery. 30 Day Money Back Guarantee starts on the date of the purchase and is valid for 30 Calendar Days, which include: weekends and holidays. If the merchandise is returned after the 30 Day Money Back Guarantee than a Store Credit is issued. If merchandise's price changes upon return, customer will get refunded only current price of the product. CanvasElite will send, via email, a free return Fedex Ground label upon customer return request. A replacement ships within 1-3 days of us receiving your defective return. Expedited replacement is available. Original Shipping and Handling is non-refundable.
Refunds on all International orders are given as a store credit.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.