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Seller#: 0UHOPTYVALHZHMCCA

Beauty Encounter Seller Profile 888-844-7730 Email This SellerEmail This Seller  See all products from Beauty Encounter See all products from Beauty Encounter

Welcome to Beauty Encounter on NewEgg Marketplace. Beauty Encounter offers geniune, brand name and popular fragrances and beauty products at everyday low prices. We stock over 1,100 unique brands. We specialize in hard-to-find and discontinued items.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
33%
Good Rating + 4 2 Reviews
newegg
67%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Steve
Order Date : 9/13/2013

Rating + 5 Perfect

Fast shipping. Product delivered exactly as promised.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Your satisfaction is very important to us. Most item(s) may be returned for a refund within thirty(30) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) number. The items must be returned in the original, unopened, unused package condition. Please note our Return Policy below for product specific guidelines and restrictions:

    Some items cannot by returned for a refund:

    Fashion Accessories – These products may not be returned.
    Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe which is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.

    Shipping & handling, tax, and gift wrapping cannot be reimbursed.

    Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

    Product Defect, Damaged, or Wrong Shipment: Eligible for full refund of the merchandise and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
    Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.

    Product Defect, Damaged, or Wrong Shipment: Eligible for full refund of the merchandise and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
    Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.

    Refunds: Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to Company error or product defect.

    Canceled Orders: Eligible for full refund, including S&H, if cancelled prior to shipping.

    Redelivery Fee: If reshipment is requested by the Customer due to Returned to Sender or refusal of shipment, you will be responsible for S&H unless due to Company or Carrier error.
RMA instructions
    Follow the instructions below:
    1. Email or call us at 888-617-2488 to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
    2. Securely package the unused item(s) you wish to return. Fill out the approved RMA form that has been emailed or provided to you and include it with your return.
    3. Write your RMA number on the outside of the shipping box/envelope.
    4. Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.
    5. Mail your return to:

    BeautyEncounter.com c/o Returns Department
    18480 Pacific Street
    Fountain Valley, CA 92708
    USA
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