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Materro LLC Seller Profile 202-375-1237 Email This SellerEmail This Seller  See all products from Materro LLC See all products from Materro LLC

Materro LLC is a leading retailer of industrial and electronic parts, selling products through this and a wide range of other web sites. Products are fulfilled promptly providing faultless experience from customers who benefit from our high customer satisfaction track record.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/30/2013

Rating + 2 shipping

If I had wanted the post office to deliver my package, I would have paid for them to deliver it. However, to have paid for UPS to deliver the package, and then to have it dropped off to the post office for delivery instead of coming to the indicated shipping address is simply poor service.

Make your money on the item, not the shipping. $9.99 in shipping is excessive for this product.

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Order Date : 10/18/2013

Rating + 1 Unrealistic Shipping Costs

Products and service are fine, but prepare to be abused over shipping costs.

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Order Date : 6/13/2013

Rating + 5 Very reliable

Great customer service.

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Order Date : 5/7/2013

Rating + 4 Shipping is too expensive, but otherwise happy

My only complaint is that the shipping is too expensive. When ordering a single Raspberry PI they charge $15 for shipping, which seems quite a bit for such a small and light item. I ordered two of them and the shipping was twenty-something dollars, so not quite as bad when ordering multiples but still too high.

The item was great though, packing was good, so no major problems.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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