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Seller#: 0UHZRBI9U6LNGQ5A9

Blair Technology Group Seller Profile 859-727-4300 Email This SellerEmail This Seller  See all products from Blair Technology Group See all products from Blair Technology Group

Blair Technology Group is a computer refurbishing and re-marketing company. We specialize in commercial grade equipment procured from government institutions and corporations across the US and Canada. This equipment is brought to our facility in Northern Kentucky, where our staff processes over 60,000 units a year.

Our refurbishing process is the engine that drives our success. Our mission is to provide customers with the highest level of quality at the lowest possible cost. We leave no stone unturned, as we meticulously restore each machine into a product that we are proud to put our name on.

Our business model focuses primarily on re-marketing these machines through online channels. We take pride in our reputation and have maintained a constant presence on all of the major online marketplaces for nearly a decade.

Our commitment to quality and service has earned us a spot in Microsoft's “Authorized Refurbisher” program. We are 1 of only 19 companies in the country participating. We work directly with Microsoft to ensure each customer enjoys Genuine Software on all of our products. This program also allows us to pre-install the latest Operating Systems on our refurbished machines.

We have an incredible staff across the board. From our shipping department to the company executives, everyone shares the common goal of making improvements every day. In turn, we pass these improvements on to our customers in; pricing, fulfillment, quality, and support. Our customers and partners have allowed us to create a successful operation, and we will always keep their satisfaction our number one priority!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (381 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 180 Reviews
newegg
48%
Good Rating + 4 65 Reviews
newegg
17%
Average Rating + 3 32 Reviews
newegg
8%
Poor Rating + 2 27 Reviews
newegg
7%
Very Poor Rating + 1 77 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mark C.
Order Date : 1/31/2016

Rating + 2 Disappointed - Could have been better

The PC I purchased (the case) was very worn. It also had a screw loose inside the case I had to remove before turning the unit on. I also had to install the OS it was not installed as advertised. Other than that, the unit works as advertised.

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James M.
Order Date : 10/24/2015

Rating + 4 Missing parts and no communication

Good seller!

Pros:
+ The Win 7x64 computer works very well.
+ Quick shipping with good packaging.
+ Friendly and helpful seller.

Cons:
- Computer I received did not match the sales picture.
- No response when I tried to contact the seller through the Newegg link.

Other comments:
Newegg was also difficult to contact. The Newegg Java links do not play nice in Chrome, which does not support Java. When I was able to contact Newegg, they put me in touch with the seller, and Blair responded positively to resolve the problem issue.

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Richard R.
Order Date : 12/23/2015

Rating + 5 Solid seller. Great products, great price.

I needed a light business class desktop for online work. Found a very reasonable refurbished system from this seller. The product arrived very promptly and in excellent shape for a refurbished computer. Windows installed flawlessly and I'm very happy with the product.

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Nick
Order Date : 7/2/2015

Rating + 5 Dell E6410 Refurb Win 7 Pro

Bought two of these due to the nice price; the external VGA hook-up and some other nice features including new batteries . Very nice laptop. Had a couple of problems trying to create a system Image with the small system partition (shadow copy problem), but to my surprise Blair Technology was super accommodating. Exceeded my service expectations in solving the problem. They even called me FIRST after I sent an email. I very seldom get that level of attention as a buyer anymore. Pleasant surprise. I have to recommend these folks due to their service availability and their quality, clean product. I think if my problem went unresolved I would have had no problem getting a replacement or refund. Thanks Blair Technology.

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povips
Order Date : 7/2/2015

Rating + 1 disappointing

Laptop battery was advertised as new - had physical damage - had date tag of August 2010 - everything pointed to being the original battery for this laptop, NOT a new battery as advertised - also had technical problems with screen saver and other timed behaviors never activating - vendor agreed to refund but email didn't go out systematically and I had to ask again to receive it - refund process was completed but was slow and convoluted - better vendors out there - I would not do business with BTG again

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EthanInBossier
Order Date : 7/2/2015

Rating + 3 Dell Latitude E6410 Notebook - New Battery

Specifically listed in the product title the notebook was supposed to ship with a new battery. Not only did it not come with a new battery, it took longer to ship than the 3-5 business days that was promised. It was refurbished but had a loose panel on the bottom/rear of notebook near display port. Also, a generic charger shipped with the notebook. It got extremely hot and started making popping noises when first plugged in. I just bought a Dell charger for 25$. Did not want to risk my house burning down because of a defective generic charger. Will most likely not purchase from BTG again.

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N/A
Order Date : 7/2/2015

Rating + 3 Dell E 6410

You are getting a refurbished unit, and it looks that way. You can not say it looks new but the buyer knows that so no complaints, however until you get it you do not realize that the laptop battery itself is still the original. You may get 30 mins of battery life or you may get 2 hours of battery.life. I am getting a little over an hour and the unit bottom does get hot.

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Lungshou
Order Date : 7/2/2015

Rating + 2 False advertising

Computer works and looks pretty good except for a couple of missing feet. The problem is that they advertised this laptop as including a new battery but they did not send a new battery, it has a scuffed up old battery (they finally changed the description and removed that portion yesterday)

1 out of 1 people found this review helpful. Did you? Yes No

Not a Happy Camper
Order Date : 5/21/2015

Rating + 1 Not a good experience

I recently purchased a re-furbished laptop from the Blair Technology Group. After I placed the order, I waited nearly 2 weeks and heard nothing from Blair. I contacted New Egg and was instructed to contact Blair directly. Within a couple of hours, I heard from 2 reps from BTG. One said they were running behind on the orders and that my unit should be shipped on Monday (this conversation happened on a Thursday). The other one told me they were a least 2 weeks behind and that it would be another 7-10 days before my laptop shipped. As it turns out, neither knew what they were talking about and the unit showed up the next morning. Nothing has gone right since then. I couldn't activate the system due to a screw up with the Microsoft serial numbers and then it turns out the unit had Lo-jack installed by previous user and it wasn't de-activated by BTG. It's cost me a bundle to get this unit up and running. Very poor service, rushed, and careless mistakes cost this user far too much.

2 out of 2 people found this review helpful. Did you? Yes No

Beyond_Unsatisfied
Order Date : 5/26/2015

Rating + 1 STAY AWAY

I literally cancelled my personal newegg premier and my business account which we spend on average around 8-10K per month. Newegg can't help with any of the issues you are gonna have with these con artists, but the fact they approved them as a marketplace seller made me decide I no longer will do anymore business with Newegg. It's too bad this site went from the outright best online electronics store there to another useless, who has no customer service and only works as a marketplace and selling trash from 3rd party sellers. I will not be back on newegg Good luck to anyone that sees that

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

    Customers wishing to return and item must contact our customer service department and submit an RMA form. The refund period is 30 days after invoice. Returns after the initial 30 day period will be for replacement only.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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