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Seller#: 0UHZRBI9U6LNGQ5A9

Blair Technology Group Seller Profile 859-727-4300 Email This SellerEmail This Seller  See all products from Blair Technology Group See all products from Blair Technology Group

Blair Technology Group is a computer refurbishing and re-marketing company. We specialize in commercial grade equipment procured from government institutions and corporations across the US and Canada. This equipment is brought to our facility in Northern Kentucky, where our staff processes over 60,000 units a year.

Our refurbishing process is the engine that drives our success. Our mission is to provide customers with the highest level of quality at the lowest possible cost. We leave no stone unturned, as we meticulously restore each machine into a product that we are proud to put our name on.

Our business model focuses primarily on re-marketing these machines through online channels. We take pride in our reputation and have maintained a constant presence on all of the major online marketplaces for nearly a decade.

Our commitment to quality and service has earned us a spot in Microsoft's “Authorized Refurbisher” program. We are 1 of only 19 companies in the country participating. We work directly with Microsoft to ensure each customer enjoys Genuine Software on all of our products. This program also allows us to pre-install the latest Operating Systems on our refurbished machines.

We have an incredible staff across the board. From our shipping department to the company executives, everyone shares the common goal of making improvements every day. In turn, we pass these improvements on to our customers in; pricing, fulfillment, quality, and support. Our customers and partners have allowed us to create a successful operation, and we will always keep their satisfaction our number one priority!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (431 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 187 Reviews
Good Rating + 4 69 Reviews
Average Rating + 3 38 Reviews
Poor Rating + 2 33 Reviews
Very Poor Rating + 1 104 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
joseph t.
Order Date : 8/8/2016

Rating + 1 One egg, because it's the lowest I could go.

-Would never recommend this seller to anyone.
-Very late to ship initially.
-When I did receive the computer it died when I had almost finished configuring the unit. Much lost time!
-Blair Technology said they would replace the unit with another as soon as the defective unit was received. This did not happen. If it weren't for Newegg I would have been in serious trouble. Newegg stepped in and issued a refund.

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Edward T.
Order Date : 5/25/2016

Rating + 1 Waited nearly a month.

This seller is obviously overwhelmed. After contacting them for non-delivery through Newegg, I got a re-estimate of 7 to 10 business days for fulfillment. Three days after the very last of those days, the merch arrived. This was after several back-and-forth email exchanges, and busy signals on their customer service line. Be forewarned. It gets worse. The item was shipped with an exhausted battery. Then other problems quickly developed. In other words, the item never worked correctly, had to be returned, and THEN I was charged a re-stocking fee. These people should be eliminated from the Newegg site, and WERE about a month ago. Now I see they're back. CAVEAT EMPTOR. DON'T DO IT! Take a look at the amount of negative reviews they've racked up. 24% of the comments. I should have read these before I took the plunge. (SIGH) So don't make the same mistake I made.

1 out of 1 people found this review helpful. Did you? Yes No

Leigh E.
Order Date : 7/30/2016

Rating + 1 Terrible Seller

This seller is a joke--do not buy from them. I ordered a laptop --no show on laptop--no return communication from seller even after contacting Newegg twice regarding no information from seller. The seller makes out a UPS label but never ships. It has been "waiting to ship" per UPS for over 2 weeks.

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Scott B.
Order Date : 7/15/2016

Rating + 2

Poor communication from start to finish, had to call twice and demand updates. The order never had a tracking number and just showed up one day at my door step.

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Order Date : 7/28/2016

Rating + 1 never again

never order from BTG, they lie on shipping times, do not ship complete, looks like they hired right off the street to refurb computer system. BUYER BEWARE.

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Order Date : 8/1/2016

Rating + 1 Rob M

The ruse is Blair creates a UPS shipping label that allows the charge, but has nothing to do with the shipping. So the UPS site always note "in transit with no date of arrival."

The actual UPS site states shipping label created and that is all.

As an after review of this supplier, I was stupid for ordering.

After multiple emails , concerns to NewEgg without reply, I am at wit's end.

I was a Newegg believer and several times recommended Newegg after 14 years of quality service. I will not be a returning customer. Hello Tiger direct.

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Sam C.
Order Date : 7/31/2016

Rating + 1 poor

no I would never purchase product or recommend Blair Technoligies group gave initial delivery date of 8/8 order was placed 7/31 not my usual service from newegg but acceptable today tracking shows delivery not even scheduled Vendor not acceptable in my opinion will be on the lookout for them in the future and not purchase products offered by them

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Robert P.
Order Date : 6/27/2016

Rating + 1 A Ruse

Orderd on 6/26 and charged on 6/30. As of today 7/25/2016, no receipt of order.

The ruse is Blair creats a UPS shipping label that allows the charge, but has nothing to do with the shipping. So the UPS site always note "in transit with no date of arrival."

As an after review of this supplier, I was stupid for ordering.

After multiple emails , concerns to NewEgg without reply, I am at wit's end.

If NewEgg cannot monitor / control it suppliers better than this, I am done.

Robert P

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Stephen F.
Order Date : 6/27/2016

Rating + 1 This company blows

Ordered on 6/ card was charged. It's now 7/21 and no delivery of laptops. After an email to Newegg, who contacted Blair, they said laptops should ship in another 6-10 business days...HUH??? Listing says most customers receive within 4-8 days....yeah, ok!

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Order Date : 6/16/2016

Rating + 1 Very bad experience

I do not recommend buying from this seller. They took a long time to ship an order and when I figured out it would be too late for when I needed it I emailed and we agreed to cancel the order. Then they decided they could send it quicker and send it anyways without asking me. It was not soon enough and they were able to have it sent back to them and I would never have to see it but then did not refund 8% for an unexplained reason. Maybe a restock fee on something that should have never shipped.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

    Customers wishing to return and item must contact our customer service department and submit an RMA form. The refund period is 30 days after invoice. Returns after the initial 30 day period will be for replacement only.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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