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Seller#: 0UHZRBI9U6LNVD6A7

FireBall Seller Profile 774-234-7322 Email This SellerEmail This Seller  See all products from FireBall See all products from FireBall

FireBall is very committed to providing each customer with the highest standard of customer service.
We want to make sure you are 100% satisfied, if you have ANY concerns before or after your purchase please email us by clicking "Contact Seller.
We want to know how we can better assist you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (123 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 80 Reviews
Good Rating + 4 16 Reviews
Average Rating + 3 9 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 16 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
1maginairy Friend
Order Date : 10/26/2015

Rating + 2 Nice Customer Service, Awful Product

Two stars only because they immediately honored my request for a refund when one of the earbuds stopped working, which was almost precisely a half hour after i unwrapped them. So, nice service, awful product. Perhaps a fluke? I only have this one experience to judge them by.

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Order Date : 11/21/2014

Rating + 1 HOAX

Bought the Coby Soundbar, apparently Coby folded and offers NO tech support OR solutions should a problem arise. Why are you still selling their products and passing their problems on to the consumer KNOWING that there's NO support, warranties, or services offered if a problem presents itself! Mine fried and I'm just out of luck! That was NOT disclose and absolutely should be if you're selling their AWFUL products! Shame on YOU!

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Order Date : 7/6/2015

Rating + 1 Never again

Item did not work. Company very hard to communicate with. Emails kept insisting I did something wrong to make the item not function. Was not ever able to obtain an RMA to return player.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/6/2015

Rating + 1 Item did not work

Item took 2 weeks to arrive and then, didn't work. Communication with the seller has been difficult. Seller has insisted that I speak untruths and that I did something wrong in charging/turning on mp3 player. Honestly with shipping costs back to China, and the inability to print a pre-paid RMA I will undoubtedly not bother. Would not do business with this company again.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/11/2015

Rating + 1 SLOOOOW order processing

i am not sure i will ever get the item i ordered. after 3 days, the order status still says "verifying" even though they charged my credit card on the same day i placed the order. i will avoid this newegg marketplace seller.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 11/26/2014

Rating + 5 Good business

Got my order from Fireball quickly and at a great price. No problems what so ever. Would do business with them again.

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Order Date : 12/19/2014

Rating + 5 Nice.

Headphones arrived very quickly. Testing it out now and I hope it can last and isn't defective. I trust that Fireball is a good seller though.

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Order Date : 11/7/2014

Rating + 1 poor product

I purchased a GPX CD player/boom box from Fireball. It is the worst CD player I have ever tried to use. It took over 45 seconds to load a CD, then it often wouldn't play any tracks! I have contacted the company, but have not gotten any satisfaction as of yet.

1 out of 3 people found this review helpful. Did you? Yes No

Order Date : 11/2/2014

Rating + 1

Do not buy from this seller, item came open box.

2 out of 3 people found this review helpful. Did you? Yes No

Order Date : 9/15/2014

Rating + 5 Great Company

This is my first purchase with Newegg and Fireball. I would like to say it was a good one. After my purchase I was sent an email for every step in the process of receiving my item; payment confirmation, order processing and shipment w/tracking. My item arrived quickly and well packaged. The item was as advertised and so far works perfect.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return Policy:

    Returnable Products may be returned within thirty (30) days of your product's shipping date. Certain exceptions and exclusions apply and more information can be found on the product page for the item in question. From and after thirty (30) days from your product’s shipping date, we cannot accept returns of any product. If you require Technical Support, Manufacturer Warranty information, Product Manuals or Repair Locations, please contact the manufacturer directly.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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