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Seller#: 0UHZRBI9ZJL2EJ552

Primo Superstore Seller Profile 626-678-0273 Email This SellerEmail This Seller  See all products from Primo Superstore See all products from Primo Superstore

For good times and bad - for happy and sad - we believe that every moment deserves a song. Whether you're celebrating a victory or overcoming adversity, we believe that there's a song that transcends the moment.

Soundbot began with a simple mission - to develop a quality audio accessory portfolio inspired by the active lifestyle here in Southern California, we can surf, ski, mountain bike, and do pretty much any activity 365 days a year. Our attention to detail has enabled us to build high quality product that is inspired by you.

Warranty: 1 year manufacturer product warranty from the date of the invoice.

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 14 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
poor client
Order Date : 7/6/2015


I would suggest everyone to reconsider buying product from this seller. I ordered the product few weeks ago and didn't come through. The seller didn't provide a valid reason to resolve except that the package has been deliver. Although the price of the product is reasonable, I feel the level of customer service is a bit unacceptable.

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Order Date : 7/31/2013

Rating + 2 PowerBot GS3, White

I have had this product for little more than 24 hours. I gave it 2 stars because it technically works and fits on the phone pretty well, but it gets incredibly hot (to the point that I honestly don't want it on my phone heating it up), and I had fully charged the unit today but it only lasted about 20 minutes on my phone and only gave me about 20% charge on the battery before I decided to take it off due to the heat, but the unit was almost drained, anyway. Very disappointing product.

0 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    We honor 30 days refund/replacement policy based on invoice.
    Please contact us via
    Thank you.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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