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Gerhards Appliances Seller Profile 215-529-8919 Email This SellerEmail This Seller  See all products from Gerhards Appliances See all products from Gerhards Appliances

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Gerhard's Appliances is Philadelphia's oldest and largest family owned and operated Appliance and Electronics dealer. Our commitment to top notch customer service as well a vast product knowledge. We are authorized in every brand that we carry.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (16 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 7 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 6/6/2015

Rating + 1

The beautiful LG Gas Range I purchased from Gerhard's Appliances through NewEgg was delivered damaged. There is a large dent on the side of the appliance which occurred sometime during the time it was in transit to my home. The delivery guy took photos of the damage and contacted Gerhard's immediately, providing him with the photos he had taken. Within a few minutes, an Associate from Gerhard's contacted me and offered me $100 back on the price of the stove due to the damage. I agreed, as I thought that was a fair amount. It has been 6+ weeks since my stove was delivered damaged, and I have not yet received the $100 back that I was promised. I called and spoke to the same Associate at Gerard's 3 times over the last 6+ weeks, and each time I was assured a check would be mailed to me within a week. Still, I wait.

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Order Date : 6/2/2015



They have proven themselves to be absolutely useless in anything but dropping appliances off and taking the box with them. Other than that, these people did everything in their power to avoid responsibility for selling me an LG Washer Dryer All-In-One unit that does not dry a full load. Or even a half, or even, believe it or not, a quarter load. These people refuse to help, PERIOD.


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Upset customer
Order Date : 5/6/2015

Rating + 1 False Advertisment

Gerhards falsely advertised items and have a non-existent customer service team.
I have sent this seller multiple Emails with no response. I was promised by a Newegg rep that they would get back with me in 2 days and NO RESPONSE...What do i have to do to get help??
This order might have ruined Newegg for me..

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Dave H
Order Date : 4/10/2015

Rating + 5 A good experience.

I ordered a washing machine. They shipped it promptly, and it arrived in perfect condition. They called me beforehand to schedule delivery and showed up on time.

Their shop is in Philly, and I live south of Baltimore, but they shipped this very heavy washing machine for free. I thought that was nice. Also they had a lower price than NewEgg.

They did ask $50 to install the washing machine and haul away the old one. That seemed like a bit much to me so I did it myself. Overall, a good experience. I'd buy from them again with confidence.

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Order Date : 3/3/2015

Rating + 5 good experience

My experience with Gerhards was a good one. It took forever to get my washer, but it was entirely my fault. I was out of town, unavailable, didn't check my voicemail, ect. I would definitely buy from them again. Once I got what I ordered, I was very pleased with my purchase. To the point, that the only thing I was mad about was why didn't my washer break sooner.

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Order Date : 8/30/2014

Rating + 5 Great job

Contact was great, quick order, no problems at all. I'm at a loss as to why they have such a low rating on newegg.

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Pheng Lee
Order Date : 4/16/2014

Rating + 1 Very Poor Service

I would not recommend this service too much trouble.

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Order Date : 2/13/2014

Rating + 5 Great Seller

Fast shipping, great product. No issues.

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Order Date : 10/11/2013

Rating + 1 Horrible Service

I ordered the TV on 10/11/2013, it is the 29th and it is still not delivered. I had to call the shipping company myself and they had not even shipped it out when I was originally to receive it on 10/23. I called customer service (who was not at all friendly) and was left on hold for 45 minutes only to be told that I would be contacted today to have the TV delivered, I was told that would happen yesterday as well. I would not purchase from this seller again.

14 out of 16 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy
    Lets try and avoid returns, its easier for us and easier for you! Please check out our Before you pull the trigger check list. By double checking that the appliance fits in the space its going as well as making sure that it can fit through all door ways and hallways beforehand to avoid a headache down the road. Also double check that the fuel type of your existing unit matches the one of your new one. You have 24 hours window for a return to be authorized. You will be responsible for return shipment fee's for any pick-up of merchandise which you ordered incorrectly.
    Damaged Shipments
    Inspect your appliance prior to accepting the delivery, damaged items should not be accepted on delivery and sent back immediately with the shipping company or delivery crew. Appliances can be rather delicate and it is possible for them to get damaged in between leaving our warehouse and arriving at your house. Our deliveries are 100% insured so if damage does occur you are covered. If the package does arrive damaged its important that your refuse the shipment immediately upon arrival and clearly note it on the delivery invoice. If a damage issue arises after the delivery team has left, it is your responsibility for filing the claim with the shipping company and our customer service department. This is why it is extremely important to do a complete inspection that includes removing the appliance from the box prior to signing for it.

    Defective Merchandise
    All appliances and televisions we sell come with a 1 year manufactures warranty that covers defects that might occur within the first year of use. It’s important to take your new appliance for a test run as soon as possible. It's rare, but it can happen where once an appliance is installed it is not functioning properly. If this happens please notify our customer service within 48 hours of receiving the appliance to ensure it is dealt with properly. If its after the 48 hour period you can contact the manufacturer directly to set up a service call. It’s their product so if its not working they are obligated to fix it, and if it can not be fixed the manufactures are obligated to replace it. So do not worry you are covered!

    Not happy with your product?

    It’s something that we would try to avoid prior to purchasing, but it can happen. Before adding that appliance to you shopping cart double check that it fits in the desired area. You also need to double check things like the fuel type and the voltage to insure that it is right and will work with your existing set up. In the unlikely event it’s not what you anticipated and does not meet your needs you have 24 hours to contact us after receiving the appliance. All returns are subject to a 15% -30% restocking fee along with any shipping or handling charges that might have been incurred along the way. All returned items must be sent back with a blank warranty card and in the exact manufactures packaging they were received in. If your item was installed or used we will not accept a return on the item. We do not accept returns on special order items nor do we accept returns on air conditioners. Gerhard's Appliances reserves the right to refuse returns. For any reason.
    Order Cancellation

    Orders can be cancelled prior to the item (s) being shipped (excluding special order items) and a cancellation fee may be applicable.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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