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Seller#: 0UHZRBI9TROLS4B4F

Heaven Fresh USA Inc. Seller Profile 800-642-0367 Email This SellerEmail This Seller  See all products from Heaven Fresh USA Inc. See all products from Heaven Fresh USA Inc.

Established in 2003, Heaven Fresh is a privately owned Canada based firm with its head office in Toronto, with its aim to provide quality products to maintain a healthy, fresher and pure indoor environment. Due to global warming, awareness about water and air pollution, the need for indoor air purifiers has become all the more important. Heaven Fresh is committed to provide quality electronic Ionic Air Purifiers for a better healthy environment.

Since its inception in 2003, the company has established its major business in the USA, Canada, UK, Germany and the UAE. Local offices also export Heaven Fresh articles to neighbouring countries through independent dealers.

The popularity of our products can be judged by our ever-expanding sales network across Europe and America. As a result, our sales have touched millions of dollars per year. It is due to our commitment and dedication to provide quality services to our clients.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (0 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 0 Reviews
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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy
    For refunds customer need to pay for shipping charges. Replacement will only be provided if there is a manufacturing defect in the unit. Replacement parts are not covered under this warranty.
Air purifier Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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