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Seller#: 0UHZRBI91U4U3E7C3

Mechanical Keyboards Seller Profile 615-2661420 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Mechanical Keyboards See all products from Mechanical Keyboards

Our Mission
Our mission is to offer the largest dedicated catalog of mechanical keyboards in the world while providing industry leading ship speeds and after-sale support for our customers.

Description
MechanicalKeyboards is the Ultimate Mechanical Keyboard catalog and resource center. In addition to offering an extensive catalog and outstanding service, MechanicalKeyboards supports the growing community of keyboard enthusiasts by offering venues for users to share their experiences and feedback in a collectively organized fashion.

Shipping/Delivery
All of our keyboards and accessories are shipped FedEx or USPS. Because Newegg Marketplace only considers signature conformation proof of delivery, ALL orders containing keyboards will require direct signature for delivery. This is to protect both us and the buyer from any fradulent activity.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 18 Reviews
newegg
79%
Good Rating + 4 4 Reviews
newegg
17%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
4%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
spewey
Order Date : 12/28/2014

Rating + 5 Mechanical Keyboards

Received my keyboard much faster than anticipated. Thought this would be sent from overseas but came from a stateside shipper.

Did you find this review helpful? Yes No

/u/Bergauk
Order Date : 3/21/2014

Rating + 4 Reputable company.

The shipping fee was ridiculous and lends itself to not allowing you to choose what it gets shipped by. I ended up finding out that the particular product I bought was shipped directly from their warehouse instead of being acquired overseas and shipped back. This should be readily known on their page and Newegg should know as well. It ended up getting shipped by FedEx ground for $9.99 shipping that was "international". A little bit misleading with the "first from Asia" nonsense that was on the product page. That's just bad form. Had I known that was going to happen I would have purchased it from the sellers real website and had a choice in how it was shipped instead. FedEx ended up dropping off my package at the wrong door of my house(back door, not front).

2 out of 2 people found this review helpful. Did you? Yes No

Z
Order Date : 5/6/2013

Rating + 1 How can I get a hold of the customer service?

Keyboard has issues, I sent message inquiring about my order, never got reply

2 out of 5 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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