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id4shoes Seller Profile Email This Seller See all products from id4shoes
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Standard Return Policy
• If buyer receives an item which does not match the description on the listing:
id4shoes strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us and include your new egg account and the new egg listing number of your purchase. We will give you information to return the shoes and we will pay for the shipping fees which incurs in the process.
• If buyer receives a correct item as described in the listing, but buyer wants to change to a different size:
Please contact us and to check if we have other sizes in stock. If we do, we will be happy to exchange it for you. Please send back the shoes to us first. Buyer will be responsible for the shipping cost which incurs in the exchange process. If we do not have other sizes for you, we accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in unworn condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.
• If buyer receives a correct item as described in the listing, but buyer wants to return for other reasons.
Once in a while, we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we're willing to accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.