GSMHero Seller Profile 718-690-2955 Email This Seller See all products from GSMHero
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Welcome to GSMHero.com. GSMHero was founded in 1998 on the principles of complete customer satisfaction and quality products. Our professional teams are here to provide you with a wide range of wireless alternatives for all your communication needs. MyWorldPhone.com your virtual connection to a complete line of wireless voice and data products. GSMHero.com Wholesale Division has access to a wide selection of wireless phones and accessories. Empire Global Tech Inc. B2B consists of a seasoned team of professional veterans well versed in the wireless needs of large and small businesses. D-U-N-S Number: 157647806
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Standard Return Policy
Customers are responsible for return shipping charges. This also applies to defective items.
Any item lost in the mail will not be responsible by Myworldphone.com
For Item becomes defective beyond the 7 days of receipt, the customer will have to contact the manufacturer for further assistance. Buyer should be aware that merchandize sold at Myworldphone.com is parallel imported item, therefore it does not always come with a manufacture warranty. On most product, we do offer extensive warranty services. If this service is offered, it will indicate on the item's product page.
All returned items for refund are subject to a minimum 15% restocking fee (A defective item can only be exchanged for the exact same brand new unit).
All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
Returned item must be double boxed, customer should not adhere any labels or postage on the product's packaging. Product must not have any sign of usage such as scratches or dents.
Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA). Any returns sent without a RMA number will not be accepted by Myworldphone. *Special (preorder, backorder) item will subject to 25% restocking fee. You, the customer, assume all responsibility for the package until it arrives at our office.
Our Return/Exchange system is complete automated and web based.
Step 1. Request a RMA number Here
Step 2. We will review your RMA request and email you the RMA number.
Step 3. Once you receive the RMA number, kindly print out the RMA Lable Page and ship the package along with the RMA Lable
Step 4. Once we receive your package, we will make the exchange/refund as you have requested.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.