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ChefProKnives Seller Profile 989-315-4343 Email This Seller See all products from ChefProKnives
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Chef Pro knives specializes in high quality kitchen cutlery products for your home and professional kitchen. From fillet knives to cleavers, you can be sure to locate the exact product you need. We offer free shipping on orders over $59. Most orders are shipped the same day if ordered before 1pm EST. We are family owned and operated and can offer the expertise on our products you won't find anywhere else. Our Customer service department is available Monday thru Friday 9:00 AM - 5:00 PM EST.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
No Questions Asked: Your purchase may be returned for any reason within 30 days. This ensures your full satisfaction and confidence with your cutlery or accessory purchase from Chefproknives.com. Refunds will be credited back to the same form of payment used in your original purchase.
Restocking Fees: All returns will be assessed a 15% restocking fee within the 30 day return period.
Returned Merchandise Condition: All returned merchandise must include original box, packaging materials, manuals, accessories, etc. Any items not returned will be billed full retail value. Merchandise must be returned in new condition. Damaged or abused merchandise may be refused for credit and will be returned to the customer at their shipping expense.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.