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INTENSE Direct Seller Profile 614-873-6499 Email This Seller See all products from INTENSE Direct
INTENSE Racing develops and sells performance parts for street and race cars. Whether you want a bit more power in your daily driver or are building a world-class racer, we can help you source the right parts in the right order to maximize each dollar spent. Though we work with many different cars, we typically focus on GM vehicles with the 3800, Ecotec, and LSx engine platforms.
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Standard Return Policy
INTENSE is not responsbile for items damaged by improper use or installation.
If you have any problem with your part(s) once you receive them, please email or call us!
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.