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Seller#: 0UHZRBI9U0FN5495D

BuyNESP.com Seller Profile 888-544-6377 Email This SellerEmail This Seller  See all products from BuyNESP.com See all products from BuyNESP.com

BuyNESP.com is New England's Largest Supplier of Replacement DLP Lamps, DLP DMD IC Chips and other TV Replacement Parts and Accessories. We are an Authorized Distributor of Philips OEM Lamps, the brightest and longest lasting bulbs available. All of our parts are brand new and we do not sell anything that is refurbished or used.

All of our parts are warehoused and shipped from within the United States.

Please contact us if you have any questions or if you need help finding an item that you do not see in our store. We have access to thousands of products which may not be showing in our store.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (94 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 54 Reviews
newegg
58%
Good Rating + 4 10 Reviews
newegg
11%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 23 Reviews
newegg
24%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Martha G.
Order Date : 6/10/2016

Rating + 1 Why pay $35 for express handling? This has changed my overall view if Newegg--too many intermediaries--conflicting customer service with Newegg csr reps.

This is submitted by Stephen G, a 13+ years customer of Newegg.

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Myron W.
Order Date : 4/22/2016

Rating + 1 Original Phillips Lamp for Mitsubishi

Was not Original Phillips Lamp and did not fit TV.
Seller Response:Customer mistakenly was sent the wrong lamp. We covered the return shipping cost and the customer received a full refund.

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Willie D.
Order Date : 3/15/2016

Rating + 5 Exceptional Service

These people go above and beyond. Buying an item is easy but when there is a problem, that's where things can get dicey and the situation was handled exceptionally.

Thank you for everything

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N/A
Order Date : 8/20/2015

Rating + 5 Excellent As usual

Great consistent service and product

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N/A
Order Date : 8/20/2015

Rating + 5 Fast and Accurate

Everything was perfect

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N/A
Order Date : 5/25/2015

Rating + 5 Returned lamp

I ordered a lamp for my Sharp projector. They sent me a replacement lamp but the problem with the projector went beyond just the lamp. They responded quickly to my email and authorized a return. They were easy to work with.

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Andy773492
Order Date : 4/30/2014

Rating + 5 Projector bulb

I ordered a replacement bulb for my Epson 8350 projector from BuyNESP. I was a little nervous at first because this was not a bulb coming directly from Epson and I have heard horror stories about some of cheap bulbs that are being sold out there. This bulb was not one of them. I got 3200 hours out if it on dynamic mode and it looks just as good as the ones I've bought directly from Epson, none of which lasted more than 2500 hours. To top it off, it was significantly less expensive as well. Don't hesitate to try out their bulbs. They are very high quality. I just ordered another.

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FOC
Order Date : 4/27/2015

Rating + 5 Lightning Fast Shipping

Excellent Service

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N/A
Order Date : 4/27/2015

Rating + 5 Solid Item

Everything was perfect. Thanks

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Midwest
Order Date : 4/22/2014

Rating + 1 Buyer beware fake lamps

I purchased a backup Sony H201 projector replacement lamp from this seller advertised as an "original OEM lamp." When I finally had to replace the lamp it did not work. After I bought a true OEM lamp from another vendor I realized that the lamp sold to me by BuyNESP was a fake bulb placed in a Sony housing. I tried to address this with the seller and was accused of trying to scam them. Unfortunately, when I realized I had been sold a fake it was outside of the return time frame. Beware of fakes form this seller.
Seller Response:This customer tried to return a lamp that was not purchased from us 1 year after his original order. The lamp we shipped was a Philips bulb inside of a housing just as advertised. Per our policy refunds are available within 30 days and that is for products that came from us which this was not.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 10.00%

    We offer a 30-day return policy on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition/original packaging, may not be returned.

    Order Cancellation

    Customers may cancel an order up until a notification of order processing is sent via email or if the item is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email as soon as possible. The order is not considered Cancelled until you receive a notification that states that we have been able to stop it from physically leaving our premises.

    Restocks

    We offer a 30-day return policy for items that are unwanted/unused.

    Returned items MUST:
    1.Be in NEW resalable condition with no scratches and in its original, undamaged packaging. (Please double box)
    2.Product must have not been installed or used in any way.
    3.Be paid for by the customer.

    A restocking fee will be charged on all items, unless damaged or defective.

    We are not responsible for any lost/stolen packages from the customer, so please use insured carrier to avoid any further issues.

    Damaged Shipments

    If you receive a package and you believe the item to have been damaged in transit upon its delivery, please refuse the package from the driver. If you are not able to, please take pictures of the outer packaging and item(s) and send them to sales@buynesp.com within 72 hours. Please reference your order # and name it was placed under so that we can review and assist you as quickly as possible.

    Once pictures are received, typically a replacement will be sent out right away. If for any reason we cannot send a replacement, we will issue you credit.

    Defective

    If you receive an item from us that you believe to be defective, we can assist you with getting it replaced or credited within 30 days of its initial purchase date. If the item is outside of the 30-day return window, it will be a manufacturer warranty only.

    If you are experiencing operational failure of any item purchased from BuyNESP.com, please email us first for assistance troubleshooting the problem you are having, we may be able to help you quickly fix your problem. If you are still unable to get the item working, please request an RMA through our website by simply logging into your account, viewing the order using the "Complete Orders" link under the My Account menu and clicking the Return Item(s) button. You will receive an RMA within 24 business hours. Upon receipt of your defective item, it will be tested. Once deemed defective, it will be replaced at no charge. If you would prefer a refund, we will refund in full less the original cost of shipping we paid.

    All products should be thoroughly tested prior to return. Any item returned that is deemed fully functional will be subject to a restocking fee, and return shipping charges, so please make sure your item is actually defective. (Please check your bulbs, wiring, etc.) Items outside of the warranty period will not be accepted. When sending an item back, please include a note describing the problem you are having, your return address, original order number, RMA #, and phone number and/or e-mail so we may contact you if needed.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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