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Seller#: 0UHZRBI9U0FN5495D

BuyNESP.com Seller Profile 888-544-6377 Email This SellerEmail This Seller  See all products from BuyNESP.com See all products from BuyNESP.com

BuyNESP.com is New England's Largest Supplier of Replacement DLP Lamps, DLP DMD IC Chips and other TV Replacement Parts and Accessories. We are an Authorized Distributor of Philips OEM Lamps, the brightest and longest lasting bulbs available. All of our parts are brand new and we do not sell anything that is refurbished or used.

All of our parts are warehoused and shipped from within the United States.

Please contact us if you have any questions or if you need help finding an item that you do not see in our store. We have access to thousands of products which may not be showing in our store.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 13 Reviews
newegg
57%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 2 Reviews
newegg
9%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 7 Reviews
newegg
30%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bub
Order Date : 12/9/2014

Rating + 5 Laptop Sleeve

I received my order in a timely manner and was very happy with the price and delivery time. I ordered a laptop sleeve and it was everything I expected.

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Chris
Order Date : 11/27/2014

Rating + 1 Not as advertised

This lamp was advertised as original bulb from JVC, with logo shown in listing. Lamp was aftermarket and no reply to my complaint when I emailed
Seller Response:Hello,

We were never contacted by you and all items can be returned within 30 days which we are still more than willing to accomodate.

These are Philips bulbs which are very far from "aftermarket" generic bulbs and this is clear in the description. Philips makes the highest performing bulbs available for this projector. We encourage you to do some research on these bulbs to substantiate our claim. We are confident that you are and will enjoy the ultra bright colors and the longevity that these lamps provide. If you feel otherwise, you can contact us directly and we will fix any issues that you may have.

Merry Christmas and thanks for your business.


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N/A
Order Date : 12/1/2014

Rating + 5 iphones lightning usb cable

awesome customer service, fast shipping, outstanding products

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N/A
Order Date : 12/1/2014

Rating + 5 iphone cable

awesome customer service, fast shipping, A+ products

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N/A
Order Date : 12/1/2014

Rating + 5 lightning usb cable

awesome customer service. shipped out quickly

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N/A
Order Date : 12/1/2014

Rating + 5 iphone cables

very well communication. will do business with again

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NavyPilot
Order Date : 11/25/2014

Rating + 5 Well Done

Perfect.

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Disappointed.
Order Date : 10/23/2014

Rating + 1 Canon toner cartridge 119II

BUYNESP advertised the Canon 119II High Yield Toner cartridge for $95. Regular price is usually $155. Model number reflected the 119II cartridge. Page yield is 6500 pages. Ordered it but received the Normal yield 119 cartridge with different model number. Page yield is 2100. Big difference! Called to complain. They issued me a refund and never even suggested shipping out the correct cartridge. They said they couldn't get them. Well that smells of bait and switch tactics to me. They were hoping I didn't notice the numbers on the box. Shame on them. Stay away from this seller.
Seller Response:This is very far from the truth. We made a rare mistake and shipped the wrong part. We sent a prepaid return shipping label to get the item back, gave a full refund and offered a courtesy credit for the mistake.

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N/A
Order Date : 10/21/2014

Rating + 5 Great transaction

Great item, shipped fast. Would buy from this seller again.

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MrUnhappy
Order Date : 7/2/2014

Rating + 1 Do not buy from this seller.

I recently purchased a so called OEM lamp for my projector from this seller. The box was a generic box with no manufacturer markings at all. It had a white label on it that anyone with a label maker could have printed off. The lamp also had no markings at all on the housing or on the bulb which makes it very plausible that they are selling Chinese knockoffs hoping that only a small % of people will notice..
The lamp failed around 50 hours of use. What is more aggravating is that you can not get an RMA using the Request RMA button in Newegg. You have to go to the sellers website and try to get an RMA from there. After submitting for an RMA on their website and through newegg, I still have not received even an automated reply to know if they even got the RMA request. I guess I can just sit back and wait another week and assume my message went somewhere.
Seller Response:We work with every customer to resolve any issues that may occur. We are not trying to deceive any customers with regards to what we are selling. When we buy our items from the manufacturer we are buying them in huge quantities and they are packaged in large cases, not individual boxes. This is the case because its more economical to ship. The bulbs themselves are marked with the respective manufacturers name. Customers can be confused by this at times and its understanding but the quality of the item is fully backed and supported by our company.

All RMA request are completed within 48 hours and this customers RMA was in his "junk" folder. If we make a mistake, we will own it and fix it. In this case everything was accurate and we tried our best to help.


1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 10.00%

RMA Policy
    All items may be returned in their original packaging and condition within 30 days of the sale. Any items that are considered to be defective after 30 days are covered under a product replacement warranty which is described in the item listing. Please send a message to us on www.BuyNESP.com requesting a Return Merchandise Authorization Number (RMA#) and we will provide return instructions.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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