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Seller#: 0UHZRBI9U0FNL7414

Astropower Seller Profile 800-3901119 Email This SellerEmail This Seller  See all products from Astropower See all products from Astropower

Stremwork International Co. Ltd found at 2006. We are experience online selling company since 2006, over 60000 buyer are happy with our product and we do have the best shipping partner, buyer will get the item within or faster the estimated time.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (20 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
25%
Good Rating + 4 3 Reviews
newegg
15%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
10%
Very Poor Rating + 1 10 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 2/24/2015

Rating + 1 Difficult purchase

I purchased an item from this 3rd party seller. It took over 30 days to receive. It NEVER worked! Had a hard time getting a refund because item was bought through a 3rd party. After several conversations on chat and a phone call finally got my money back. AVOID this seller!
Seller Response:Item shipped with tracking, item delivered and no refund need to process.

Did you find this review helpful? Yes No

N/A
Order Date : 11/15/2014

Rating + 1 below 1

Unreliable seller. I received non-working item with no instructions on return or exchange.

1 out of 1 people found this review helpful. Did you? Yes No

wamin
Order Date : 7/21/2014

Rating + 1 Not helpful at all

very bad product, very poor communication, wrong explaination. Very Bad quality control reflected by product feeding high voltage into the USB ports and shorting out motherboard and CPU. 20 dollar multireader distroyed motherboard and CPU
Seller Response:We sold this item over 100pcs, just the one of this buyer have the problem. We do not know that is mis use or the item fault

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wamin
Order Date : 7/21/2014

Rating + 1 Buyer Beware!!!!!

These devices short out components. Found reviews on "other websites that can not be listed here," same problem. Poor response from China, blamed my PS for shorting out the motherboard. My current build worked fine for several days before I got this in, plugged it in, and BLAM.........now I need a new motherboard. Fan LEDS came on, dimmed, and then it died...about that quick. Other buyers claimed the same type of problems. If you value your computer stay away from this manufacturer or distributor.

Here's their response after several days..

"Thank you for your reply, it seems your power supplier do not have enough power to provide the service, so it shut down."

Gee guys, good advice! Thanks!
Seller Response:We do support item return for refund as your request, for any technical detail, please contact us.

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Hugh
Order Date : 10/17/2013

Rating + 1 Chinese

The keyboard is labeled in chinese, only. It will not remain connected via bluetooth for more than a few minutes.
Seller Response:Item made in China, the label in chinese that is a warranty label. For bluetooth connect, it need time to pairing.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RMA Policy
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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