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Seller#: 0UHZRBI9U0FNVTC3D

Top Sales Seller Profile 800-325-0304 Email This SellerEmail This Seller  See all products from Top Sales See all products from Top Sales

We are all about customer service and to prove it to you! We want to have 100% feedback rating and will anything to satisfy our customers! We stand behind our products and offer a hassle free 14 day return policy .We sell the latest in consumer electronics at the lowest possible prices. We have been in business since 2003 and have 1000's of satisfied customers. Don't be fooled by lower priced competitors, Every item we sell includes the full factory package and includes full North America factory warranty. Feel free to call us with any questions you might have, we will be glad to help.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (208 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 91 Reviews
newegg
44%
Good Rating + 4 15 Reviews
newegg
7%
Average Rating + 3 9 Reviews
newegg
4%
Poor Rating + 2 10 Reviews
newegg
5%
Very Poor Rating + 1 83 Reviews
newegg
40%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Halcyon C.
Order Date : 7/11/2016

Rating + 1 Buyer Beware

Top Sales has shown themselves to be one of the type of internet seller you read criticism about, but hope you never experience personally. They also do business under Double Down Deals and ElectroBrands and sell on more than just NewEgg. They generate "shipped" status from their warehouse to give the illusion your order has been processed and to charge your credit card. Not a real questionable practice as long as they follow through with the "2 day priority mail" that the shipment indicates. My Surface 3 arrived 9 days after the order was placed and 8 days after tracking indicated it had shipped.
When the unit arrived it was refurbished, instead of new as indicated on the item description, and as indicated by a sales rep. I am returning the unit in the AM, and I'll let you know if they credit my account as quickly as they charged it.
If you choose to deal with them anyway, at least talk with Stanley at x221; my order was ACTUALLY shipped when he said it would be, arrived when he said and he seemed genuinely surprised that it was a refurbished unit.
If you have another seller to choose from at or near their price point, choose the other guy.

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Joseph R.
Order Date : 6/22/2016

Rating + 2 poor communication

It started with a phone call a few days after I placed the order where they called asking for me and refused to speak with my wife about the order when she was fully aware of the order. My wife had to ask for a manager and the person who answered the phone refused again to speak with her. Ultimately my wife called and spoke to a manager and learned the item was on back order.
Then I called NewEgg to ask about the back order and the only information they had was that the order was already sent. So I was billed and at that point if I wanted my money back I had to speak again with Top Sales.
I ended up buying a different tablet at Staples and called Top Sales to get a refund. When we called to get a refund we were told that the item was special ordered and would be shipped in one day. I ended up requesting and getting the refund anyway because of the poor communication with the company.
All in all this makes me extremely disinterested in buying from NewEgg partners because of the disconnect with NewEgg assuming I had the item and me unable to get a refund except to speak with the seller directly.

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Klinton D.
Order Date : 6/17/2016

Rating + 1 Dont Buy!

USPS seems to have lost the order. Rather than sending a new one right away they say they tried to get in touch with me to see if I wanted a replacement. I never received a word from them. Now after 8 days when the package hasn't been delivered I called and am told that they no longer have the item in stock. If I hadn't called how long would you have kept my money? I realize bad things happen even to the best sellers but the best sellers compensate you or do what they can to make things right, they don't wait 8 days to make you request a refund.

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sandford w.
Order Date : 3/3/2016

Rating + 5 expedite my shipping

I ordered first time in this website and waiting to receive my product but wanted to write this review as the customer service was very good. Had to wait for little long but at the end spoke to Stanley and he helped to expedite my shipping.

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sally g.
Order Date : 3/3/2016

Rating + 5 was as described and factory sealed.

the item was exactly what was advertised, very happy with the product

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matthew w.
Order Date : 3/3/2016

Rating + 5 Fast shipping

the item was exactly what was advertised, very happy with the product

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vinny p.
Order Date : 3/3/2016

Rating + 5 great communication

Super fast shipping, great communication, A+ transaction all around. Thank you!

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martin s.
Order Date : 3/3/2016

Rating + 5 Excellent price and service.

Excellent price and service. Great all around, Thanks!

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stan b.
Order Date : 3/3/2016

Rating + 5 excellent

Great product, just as described. Work excellent, very happy with my BUY

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antonio r.
Order Date : 3/3/2016

Rating + 5 just as described

Item was just as described, brand new!! Beautifully packed, shipped fast

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    PLEASE NOTE OUR EXTENDED HOLIDAY RETURN POLICY. ANY ORDER PLACED AFTER NOVEMBER 5,2014 MAY BE RETURNED BY JANUARY 5,2015. PRODUCTS MUST BE IN UNUSED CONDITION,IN BOX WITH ALL ACCESSORIES. HAPPY HOLIDAYS!
    All products returned to us must be accompanied by a RA # (Return Authorization) posted on the outside of the shipping box. All returns without a RA# will be refused by our warehouse.

    Any product which appears to have an initial defect within 30 days of delivery, may be exchanged for a replacement of the same model at no cost to you . We will pay for the shipping both ways. All defective products must be returned to the manufacturer for warranty repair after our 14 day return period.

    If you wish to return a non defective product for any reason, we accept returns on unopened factory sealed products WITHOUT ANY RESTOCKING FEES also within 14 days from the date of receipt. This is open to our discretion depending on the item and situation. Any item that has been opened may be returned but will be subject to a 15% restocking fee since we will no longer be able to resell the item as a new and unopened product.

    When restocking fee is waived a $20 processing fee may be charged to handle costs involved with your order

    Any items returned to us must meet the following guidelines.

    -All supplied accessories are included in the original factory packaging and all warranty cards must be blank
    - All items must be in original factory packaging
    -All returns must be double boxed and accompanied by a RA #. To get a RA #, please contact our customer service department.


    PLEASE NOTE:

    - Shipping and handling fees are non refundable (including all refused packages).

    - items that have physical damage are non returnable

    -Items must be returned within 14 days from the date a return authorization number is issued. After this time the return authorization number will be voided.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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