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Seller#: 0UHZRBI9U0FNVTC3D

Top Sales Seller Profile 800-325-0304 Email This SellerEmail This Seller  See all products from Top Sales See all products from Top Sales

We are all about customer service and to prove it to you! We want to have 100% feedback rating and will anything to satisfy our customers! We stand behind our products and offer a hassle free 14 day return policy .We sell the latest in consumer electronics at the lowest possible prices. We have been in business since 2003 and have 1000's of satisfied customers. Don't be fooled by lower priced competitors, Every item we sell includes the full factory package and includes full North America factory warranty. Feel free to call us with any questions you might have, we will be glad to help.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (181 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 78 Reviews
newegg
43%
Good Rating + 4 14 Reviews
newegg
8%
Average Rating + 3 4 Reviews
newegg
2%
Poor Rating + 2 8 Reviews
newegg
4%
Very Poor Rating + 1 77 Reviews
newegg
43%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Information Systems
Order Date : 7/31/2015

Rating + 1 Bad experience

Good: The seller offered a five-year warranty on the tablets.

Bad:

1. Long ship time: The items arrive 20 days after my order. An email from Newegg said that standard shipping is 5 to 7 days. 12 days after my order, I called Newegg, who put me on a three-way call with the seller. The seller said that the tablets would arrive in 2 (or 3) days. But the tablets arrived 8 days later.

2. Wrong storage sizes: Some of the tablets had the wrong storage sizes.

Did you find this review helpful? Yes No

N/A
Order Date : 6/15/2013

Rating + 1

The "new" product they claimed to have shipped shipped was in used condition shown by scratches on the unit as well as the lack of protective and instructional material contained within the package. Additionally, the incorrect USB cables were supplied and were not compatible with the unit. We did return the product but the RMA process took almost two months.

2 out of 2 people found this review helpful. Did you? Yes No

Reggie A.
Order Date : 12/15/2014

Rating + 1 Horrible Service

I returned this item due to purchasing the wrong option, and it's been 6 months, and I'm still waiting on my refund on my credit card. I've emailed numerous times regarding my situation, and all I receive is an "I'll pass the email along" response. The customer service is horrible, and I will never shop here again, nor refer anyone to this place, regardless of how cheaper the cost. They have no problem getting your money, but forget about trying to get it back.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/9/2015

Rating + 1 Canceled orderdue to poor seller rating

Canceled order, due to poor seller rating

0 out of 1 people found this review helpful. Did you? Yes No

Andrea M.
Order Date : 1/23/2015

Rating + 4 Love it!!!

I received it on time that was estimated. The only real issue I have has NOTHING to do with newegg.com. The Surface 2 is a wonderful multitasking device for everyday use. It's the best for school. But! When I got it, I tried to charge it... the charger port is upside down, little error, but it works. Just like an laptop, it has a few flaws.. i.e. freezes, spazes out when too many things are open.. nothing serious. Recommend this product to everyone I know, or something similar by Microsoft.

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N/A
Order Date : 1/23/2015

Rating + 5 Arrived on schedule

The Surface arrived on schedule. The user is happy with it as a travel replacement for a laptop.

Did you find this review helpful? Yes No

Anne
Order Date : 2/15/2015

Rating + 3 Not original box, new unit

After reading the reviews I was worried I would receive a refurbished model. I phoned and spoke with a sales rep and he assured me that the model I received would be new. He said there had been a fire in the warehouse and the company filling their orders had sent out refurbished models but they made it right. I just received my GPS, it's in a plane black and white box, not the box in the pictures.

I phoned Garmin and they said that it is New, it just doesn't look like it given the box that it's in which is unfortunate as it's a birthday present.

Not worth the minimal savings.

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Anne
Order Date : 2/15/2015

Rating + 1 NOT NEW - REFURBISHED DON'T BUY

After reading the reviews I was worried I would receive a refurbished model. I phoned and spoke with a sales rep and he assured me that the model I received would be new. He said there had been a fire in the warehouse and the company filling their orders had sent out refurbished models but they made it right. I just received my GPS, it's in a plane black and white box, not the box in the pictures.

WOULD NOT RECOMMEND BUYING FROM THIS DEALER. SELLING REFURBISHED AT NEW PRICES. DO NOT BUY!!!!

1 out of 1 people found this review helpful. Did you? Yes No

jlitzenb
Order Date : 2/14/2015

Rating + 1 Very poor service

If I could, I would give them 0 eggs. Just the fact that no mention of a third-party supplier was mentioned is enough to turn me off. I do not even believe this third-party supplier is in the USA. The tracking number they supplied is certainly not one of ours, and the url contains "hongkong", so what does that tell. Also, the email address for "contacting" this "Top Sales" company is some Chinese name in the first Email I received from them. The second one suddenly has an .aol Email address. I do not know who to believe anymore. I certainly will never be ordering anything from New Egg in the future.

1 out of 1 people found this review helpful. Did you? Yes No

tickedoff
Order Date : 2/14/2015

Rating + 1 Service sucks

I placed an order over 2 weeks ago and still have not received it. I had no ideas that there was a third-party shipper involved. The tracking number is useless. Last entry shows 3 days after I ordered the product. After all this, this product (expensive) better live up to it's description.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    PLEASE NOTE OUR EXTENDED HOLIDAY RETURN POLICY. ANY ORDER PLACED AFTER NOVEMBER 5,2014 MAY BE RETURNED BY JANUARY 5,2015. PRODUCTS MUST BE IN UNUSED CONDITION,IN BOX WITH ALL ACCESSORIES. HAPPY HOLIDAYS!
    All products returned to us must be accompanied by a RA # (Return Authorization) posted on the outside of the shipping box. All returns without a RA# will be refused by our warehouse.

    Any product which appears to have an initial defect within 30 days of delivery, may be exchanged for a replacement of the same model at no cost to you . We will pay for the shipping both ways. All defective products must be returned to the manufacturer for warranty repair after our 14 day return period.

    If you wish to return a non defective product for any reason, we accept returns on unopened factory sealed products WITHOUT ANY RESTOCKING FEES also within 14 days from the date of receipt. This is open to our discretion depending on the item and situation. Any item that has been opened may be returned but will be subject to a 15% restocking fee since we will no longer be able to resell the item as a new and unopened product.

    When restocking fee is waived a $20 processing fee may be charged to handle costs involved with your order

    Any items returned to us must meet the following guidelines.

    -All supplied accessories are included in the original factory packaging and all warranty cards must be blank
    - All items must be in original factory packaging
    -All returns must be double boxed and accompanied by a RA #. To get a RA #, please contact our customer service department.


    PLEASE NOTE:

    - Shipping and handling fees are non refundable (including all refused packages).

    - items that have physical damage are non returnable

    -Items must be returned within 14 days from the date a return authorization number is issued. After this time the return authorization number will be voided.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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