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Seller#: 0UHZRBI9U0FNWHC2C

Lucky Dog Electronics Seller Profile 888-455-6866 Email This SellerEmail This Seller  See all products from Lucky Dog Electronics See all products from Lucky Dog Electronics

At Lucky Dog Electronics we offer a wide variety of the most popular, highest grade HDTV's, Laptops, Desktops, Cameras, Smartphones and other great deals on consumer electronics.

Lucky Dog Electronics is dedicated to providing our customers with the best service possible! We will continue to strive to make Lucky Dog Electronics your first choice for the best deals on consumer electronics, lightning fast shipping, and superior customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (17 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
newegg
64%
Good Rating + 4 1 Reviews
newegg
6%
Average Rating + 3 1 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
6%
Very Poor Rating + 1 3 Reviews
newegg
18%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jonathan
Order Date : 2/14/2014

Rating + 1 Poor communication

Ordered 8GB of RAM from this seller, item was DOA. Their response to email was slow, unpredictable, and sometimes nonexistant. The RMA process took weeks, and despite asking for a replacement they issued a refund instead. Now the item is only available for $20 more.
Seller Response:I apologize that the item was not working when you received. We responsed to every email as quickly as possible. A refund was processed because we no longer have this item available.

Did you find this review helpful? Yes No

silverhippi
Order Date : 2/21/2014

Rating + 1 ReadReturnPolicy

Received blueray player that was not functioning.
Lucky Dog's return policy will not cover the original shipping, the return shipping, and they have the nerve to charge a 15% re-stocking fee for a broken blueray player. I will NEVER do business with this company in the future.
Seller Response:I am so sorry there is some confusion with this issue. We have a different return policy for defective returns in which we provide a prepaid return label and will issue a full refund. The return policy you mentioned is for customer choice returns only, we would definitely never expect our customers to pay anything additional for an item that is not working.

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N/A
Order Date : 2/9/2014

Rating + 5 Great seller

I purchased a refurbished TV which arrived with minor cosmetic damage. When I brought it to the attention of the seller, they were prompt and courteous and offered a partial refund since the TV still functioned perfectly and would be inconvenient to try to ship back. The entire situation was handled exactly as I would expect of a top-notch seller.

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BGardner
Order Date : 2/7/2014

Rating + 4 Great product!

I'm usually really wary of buying refurbished products, but this seller really delivered. I got my laptop within about a week, well packaged and looks nice! The only problem I encountered was that I sent multiple emails to get tracking info and never got a response. Other than that, everything went well. If definitely buy from these guys again.

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hclark
Order Date : 1/31/2014

Rating + 2 Package problem as well

I am having a similar issue to the person who left the following comment on 11/16/2013: "My concern is the way the screen was packaged, that is, without adequate support at each end of the screen. Only one end had styrofoam, other end was unsupported, risking further damage." My TV came the exact same way, only one side was supported in the box and the unsupported corner allowed that edge of the screen to shatter. I am requesting an RMA for a full refund (hopefully including return shipping) and will update with how the seller handles this return.
Seller Response:Working with FedEx now to have this item picked up and returned to us. I am very sorry for the damage that happened while it was with FedEx, a claim will be filed.

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Johan
Order Date : 12/8/2013

Rating + 5 Fast Service!

TV was shipped next morning. Was a bit nervous since it was a refurbished item but it arrived in excellent condition and very well packaged.

1 out of 1 people found this review helpful. Did you? Yes No

Tony
Order Date : 12/2/2013

Rating + 5 Great Delivery!

Just like the title says, shipped quickly and came quick. Worked just fine and got all my movies on it with plenty of room to spare. 64Gb who would have thought...

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N/A
Order Date : 11/16/2013

Rating + 3 Package problem

Item as described, scuffs included. My only concern is the way the screen was packaged, that is, without adequate support at each end of the screen. Only one end had styrofoam, other end was unsupported, risking further damage.
Seller Response:I am so glad that you received it and I apologize for inadequate packaging, I will definitely talk to my warehouse team so that we can make sure this doesnt happen again. Please let me know if there is anything at all that you need!

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Sean
Order Date : 8/26/2013

Rating + 5 Wonderful service!

I recently purchased a desktop from Lucky Dog, but some unexpected bills cropped up, forcing me to return the computer before I even received it. Lucky Dog was very understanding, rerouted the package en route, and issued a prompt refund. Overall it was a very pleasant and hassle-free experience. I really appreciated their professionalism, and I will definitely be looking to them for my next computer purchase.

1 out of 2 people found this review helpful. Did you? Yes No

EC-
Order Date : 9/9/2013

Rating + 5 Amazing!

My order came so fast and my refurbished item is practically like new!!! What a great seller!

1 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 day warranty directly through us for repair or replacement. We will exchange defective or damaged products within this warranty period however we do ask that you contact the manufacturer first. Many issues can be solved through troubleshooting, or the manufacturer can repair the item under the warranty. If we are out of stock a full refund will be issued. Contact us for more details.
    14 day return policy on all unopened items beginning on the day you receive the item. If you purchase an item by mistake and/or decide it isn’t for you, you may return for a refund. 15% restocking fee + shipping costs will be deducted from the refund amount.
    Customer is responsible for shipping charges when returning an item for a refund.
    If an item is damaged in transit, please notify us within 24 hours of receiving the package.
    Do not send any items back without a RMA (Return Merchandise Authorization) number. We will issue an RMA number during the return process. If you are experiencing any issues, please contact us for support.
RMA instructions
    All returns other than defective, incomplete, or damaged will be subject to a 15% restocking fee plus the original shipping cost. Customers are responsible for the return shipping cost back to Lucky Dog Electronics.
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