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Cellular Store Seller Profile 888-895-9628 Email This Seller See all products from Cellular Store
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
CellularStore has been in business since 1999, offering Original Equipment Manufacturer (OEM), and Aftermarket (Generic) accessories at wholesale prices direct to consumers. CellularStore stocks all of our products in-house, (WE DROP SHIP NOTHING, NADA!), and have an extensive product line of over 6000 ready-to-ship, in-stock accessories, which means that we are your one-stop source for all of your wireless accessory needs. Our dedicated customer service & sales team is always here to help you select the right products for you.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
We give you a 15-day, Money-Back, Satisfaction Guarantee! If you are dissatisfied with any uninstalled cell phone accessory, for any reason* within the first 15 days from invoice.
After 15 days, returns can be made for any reason but may be subject to a restocking fee**.
To begin the returns process, Log In to your account on Amazon.com and click on the YOUR ORDERS button. Find your order from CellularStore and click on the button on the far right that says RETURN ITEMS. Follow the instructions on the subsequent pages.
SPECIAL NOTE - BATTERY RETURNS
The batteries we ship out have date codes and serial numbers. We monitor these and are able to determine a battery that is sold by us and ones that are not. Please do not attempt to return a battery you did not purchase from us, as we will not issue a refund or an exchange for batteries not originally purchased from CellularStore.
Please note that by purchasing from CellularStore, you agree to the information below.
RETURN Merchandise Authorization (RMA) requests are normally processed within two (2) business days, Monday through Friday. At that time, you will be notified and given instructions on how to ship the cell phone accessory back.
15 Day Satisfaction Refunds allow you to return complete, uninstalled, undamaged hardware, with Prepaid shipping by the customer, for a full merchandise refund under the following conditions:
Merchandise must be sent back in its original packaging and received in the same condition as when sold to you, including all parts and pieces.
Any product that has been modified in any way is non-refundable and invalidates any warranty.
Cell phones are non-returnable unless reported D.O.A. within 3 days of receipt. Refused or undeliverable orders for cell phones will be charged a 50% restocking fee. All phones must be warranted via the device manufacturer.
Merchandise must be repackaged properly so that it is not damaged during shipping.
The package MUST have an Amazon return label!
Packages returned without the Return Label on it will not be processed, and may be refused, returned, or discarded!
To obtain a Return Authorization Label please complete the Return Process as described above. Contact us with any questions.
On return requests and warranty replacements, Customer is responsible for shipping charges to us.
On returns based on our 15 Day Satisfaction policy where Free shipping was invoiced, a $5.95 shipping fee will be deducted from the refund.
Coupons are not refundable. They will be deducted from your refund.
Warranty & Replacement items are shipped prepaid by us to you.
If you desire the replacement be sent before we receive the return, You would need to contact us as we would need to bill your credit card for the replacement item(s) upon shipment, & process refunds to your credit card only upon return receipt of the items meeting the above requirements.
Uninstalled Items sent in for replacement under warranty will be repaired or replaced at the discretion of our returns department. Replacements will only be of the same item. If the exact same item is not available, we may substitute a similar item with the same functionality at no extra charge.
*Items that are NOT returnable unless defective are as follows:
-Car kits and repeaters cannot be returned once installed.
-If the item is missing the UPC or serial number, no refund will be issued.
-Earphones, Headsets, Bluetooth Headsets, and any product that is inserted in your ear. None of these are returnable except for exchange due to a defective unit. This is due to hygienic concerns.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.