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Vacuum-Direct Seller Profile 866-927-4327 Email This Seller See all products from Vacuum-Direct
We have been selling and servicing customers online for over 9 years. We strive to provide superior customer service make your purchase care free. We understand our customers should expect only the best product and support. When given the opportunity, our staff takes the time to get to know our customers. For this reason, the majority of our sales are referrals.
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Standard Return Policy
Refused shipments / orders will be billed a 15% restocking fee and all related shipment costs. Please call 1-866-927-4327 for a Return Authorization Number and instructions. Please Note: Do not accept your shipment if the package shows signs of damage.
All product returns must include the original box, packaging, and manuals.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.