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Seller#: 0UHZRBI9H68J3E7BE

Spy Tec Seller Profile 877-212-7400EXT104 Email This SellerEmail This Seller  See all products from Spy Tec See all products from Spy Tec

Spy Tec is your one-stop shop for Spy Cameras, GPS Trackers, Car Dash Cameras, Audio Recorders, Nanny Cameras, Counter Surveillance Equipment, Cell Phone Spying and much more!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (16 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/3/2015

Rating + 1 Frustrated

I purchased the WAVBand Wristband Audio Recorder. I received a USB recorder. I requested a return for wrong item shipped. I asked if I had to pay return shipping and several days later received a reply. I returned it after a couple of days and received an email that afternoon with a return. The item was received at their facility on September 21, I received an email from them on September 28 stating they received it and asking for 3-5 business days. I ordered the waveband on September 3, I paid for the shipping to me, the return shipping and still have not received my refund for the product.

Did you find this review helpful? Yes No

Order Date : 2/3/2015

Rating + 1 Very Poor Service

Ordered a G1W-C Dash Camera on 02/03/2015. I received the Email with the USPS shipping number, to date (02/11/2015) it has not even been shipped. It was noted on the invoice Expedited Shipping (3-5 days) and it has already been 6 business days!!!

2 out of 3 people found this review helpful. Did you? Yes No

Order Date : 12/25/2014

Rating + 1 Mail and Wire Fraud

Paid extra for shipping. Received only one camera of two ordered (packing sheet said two delivered.) It was a cheap copy of what I ordered. No brand name on box, so I do not know the manufacturer. It was missing parts.

Returned item. It was verified that they receive it. Have not heard from them since. Planning on informing the USPS, the BBB, and the FTC, and taking to civil court (I have the paperwork filled out.)

I have purchase from NewEgg for years, and have had exceptional experiences; I cannot trust NewEgg anymore if you must allow BBB F rated companies to use your mail service.

3 out of 4 people found this review helpful. Did you? Yes No

Order Date : 11/24/2014

Rating + 1 Can't return merchandise

I purchased two cameras from this seller - one works, one does not. They agreed to replace the defective one but never gave me an address to ship it to. I have been asking for two weeks for the address and have yet to hear anything from them. My next step is to challenge the charge on my credit card.

2 out of 2 people found this review helpful. Did you? Yes No

Alan V.
Order Date : 9/9/2014

Rating + 3 Anbash HD WI-FI Wireless Video Monitoring Camera

The camera features and price are great! I have purchased a total of five of these so far and may get more for another site we want to monitor. But Spy Tec lacks any real tech support. Also the Windows and IOS apps that come with the cameras are buggy. To get around that I have found the free IP Camera Viewer 2 from Deskshare but you have to tell it you are using a TriVision NC-336PW and know how to use DDNS or Port Forwarding and it limits you to four camera views. For IOS you can use the P2P software New Tenvis. I like the way Tenvis uses live tiles instead of just thumbnails and that it can page through many cameras. Anbash firmware is available from Spytec's web site but they have old firmware. I have been promised the latest firmware just today by Spy Tec. I have been asking for this for over two weeks. But that is only after calling Jon Mark their CEO to complain about lack of support. We will see if I get it.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 6/12/2014

Rating + 1 Don't buy from these guys

No support on a product that does NOT work.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 3/12/2014

Rating + 1 Did not receive original item

I purchased a Foscam FHC51 and that is more or less what arrived but I feel cheated. The FHC51 looks and probably functions the same as the unit I received but what I received was not made for Foscam and did not have a Foscam P/N associated with it. The box was marked MVS01 (mini video speaker)

It may be the same on the inside but i dont like that I bought a Foscam part and thats not what I received.

Where I come from we call people that do that "liars" and "dishonest" and "crooks" get the idea

2 out of 2 people found this review helpful. Did you? Yes No

Derby Dok
Order Date : 12/10/2013

Rating + 1 Dishonest vendor

Purchase glasses that were advertised as capable of 1280X720 resolution, but 640X480 resolution is all that was delivered.

After many emails promising to deal with my displeasure after the Chinese New Year, they now claim to have never advertised such.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 12/10/2013

Rating + 5 Spy Kids Video Sunglasses

One of the best stores in Marketplace Newegg neighborhood. Product arrived as advertised and promised!

1 out of 4 people found this review helpful. Did you? Yes No

Order Date : 11/29/2013

Rating + 5 Delivery

I ordered the item on the 29th and it arrived on 12/4 via U.S.P.S. Overall rating: extremely satisfied.

The item arrived properly packaged in new condition.

3 out of 5 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Easy 30-Day Returns: Items purchased may be returned or exchanged within 30 Days from date of purchase.

    Spy Tec is not liable in any way for returned packages that were lost or damaged during shipment.

    Non-Returnable Items:

    Due to overwhelming piracy on software (PC/ Cell phone Spying Devices), these items cannot be returned back to Spy Tec unless the packaging is unopened. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

    GPS Tracking Devices and Counter-Surveillance devices may not be returned unless the packaging is unopened due to the one-time nature of their use.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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