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Seller#: 0UHZRBI9H68JH324D

BSD SUPERBUY Seller Profile 347-305-3181 Email This SellerEmail This Seller  See all products from BSD SUPERBUY See all products from BSD SUPERBUY

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
16%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
17%
Very Poor Rating + 1 4 Reviews
newegg
67%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/17/2014

Rating + 1 Junk - 2nds: DON'T BUY

Died after a few days. Delivered with inline mic falling apart. I squeezed the plastic shell back together. Poor sound quality while they lasted. JUNK.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/29/2014

Rating + 1

Absolutely terrible. will never order again.

1 out of 1 people found this review helpful. Did you? Yes No

tweak13
Order Date : 3/15/2014

Rating + 1 Poor Customer Service

I Purchased a Gaggia MDF Burr Grinder and the Gaggia Baby twin espresso machine. The products both came in as one shipped package and was able to setup and use them both the same day. Unfortunately there was something wrong with the Gaggia Baby Twin, because the steam wand hardly worked.

I contacted the supplier and told them about my problem, they responded that I would have to send it out to a Gaggia repair shop. At the time, I wanted to return the product, or at least exchange it for something else. Customer service replied that I could not exchange it for something else, and if I returned it would be 20% restocking fee which would be over $100 plus pay to ship it back. I responded that the item sent to me was basically delivered damaged/broken and should get a full refund. I sent the reply to them on 4/12/14 and never heard from them since, and today is 5/29/14.

Final thought..... this company only takes your money, then leaves you high and dry.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/5/2014

Rating + 1 bsd experience

First, I received the wrong product. When I contacted the seller, they said they did not have the product that I ordered and would issue a refund. I had to email and call several times to finally receive a shipping label. The product was received back by them on 2/24/14. I was notified by newegg as of 3/6/14 that a refund would be issued in 2-5 business days. Not a good experience and I still don't have the refund or the item I wanted. Frankly, I am leery of ordering from newegg again. The seller said the item should not have even been listed as a product available from their store.

1 out of 1 people found this review helpful. Did you? Yes No

Disappointed
Order Date : 11/7/2013

Rating + 2 Left plenty to be desired

I ordered 2 similar items from the seller at the same time, with 2 day shipping. Items were shipped separately and through different couriers for some reason (one UPS one FedEx). One item arrived 2 days after shipping, the other never arrived. After spending a week trying to get the seller to inform me about what was going on with my order, I finally was given the second tracking number which showed that the package had been delivered that day, although it never was. I tried to contact the seller about this, but never got a response. Will not be ordering through this seller again.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 9/23/2013

Rating + 5 Excellent Service

Overall I am impressed and very pleased with the service provided by this seller. Will definitely buy from them again. Thank you.

2 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    30 day money back or exchange.
    thier will be 20% on all Gaggia products returns.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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