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Seller#: 0UHZRBI9H68J6857D

Focus Camera Seller Profile 800-221-0828 Email This SellerEmail This Seller  See all products from Focus Camera See all products from Focus Camera

Top five reasons to buy from Focus Camera Inc

1. Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.

2. Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. “Treat every customer as if they sign your paycheck…because they do.” This has been our credo, and it is for this reason that many of our orders are from repeat customers.

3. Focus Camera, Inc. carries a wide range of all brand-name photographic products, including digital cameras and camcorders, digital frames, printers; consumer electronics including televisions, MP3 players, headphones, DVD players, boom boxes; binoculars and telescopes; kitchen appliances, and many items for the home; assorted watches; video game consoles, game cartridges, and other toys; as well as a wide range of accessories for all these categories.

4. Our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did.

5. Why take risks in dealing with unknown retailers – when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends.



Focus Camera is a family owned and operated nationwide specialty on-line retailer. Our roots are in a brick-and-mortar retail, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.

Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. “Treat every customer as if they sign your paycheck…because they do.” This has been our credo, and it is for this reason that many of our orders are from repeat customers.

We carry a wide range of all brand-name photographic products, including digital cameras and camcorders, digital frames, and photo printers. In addition, we carry consumer electronics, optics equipment such as binoculars and telescopes, and some kitchen and home appliances.

Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did. In fact, our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily.

Sincerely,

Abe B.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (38 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 17 Reviews
newegg
44%
Good Rating + 4 4 Reviews
newegg
11%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
5%
Very Poor Rating + 1 14 Reviews
newegg
37%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
focus camera
Order Date : 8/26/2014

Rating + 1 the worst experience of buying a laptop

I bought a laptop about a month ago. I really really upset about their services. They sent me a laptop that its speaker is not working. Even after 2 RMA request and 1 week of waiting, I could not get ANY reply from the seller. I had to request RMA to new egg customer services. luckily my RMA hae been processed but during the process, I had to wait for more than a month, to pay for return shipping and restocking fee. I was just trying to buy a laptop but now I just wasted more than 40 bucks for nothing and I have not get a laptop yet. Thanks for the experience. And thanks again for wasting my time and money.

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GrahamicusRex
Order Date : 9/6/2014

Rating + 3 About what I expected

At first I was worried about this purchase. My wife found it and bought it on the spot for herself without looking into the seller. After reading some of the horror stories about Focus Camera and my package being confirmed billed yet still sitting in the "A shipping label has been created" phase of tracking for over six business days I really began to worry. Then it showed up on my doorstep the next day.
Turns out since I was less than one day shipping distance away (Memphis, TN to Huntsville, AL) they could sit on the package as long as I received it within the 5 to 7 business days. Not the best customer service policy but totally within stated time frame.

Item was as described, but the mouse is a bit shoddy. Eh, you can't get more average. I won't buy from them again. There are places out there that will do a much better job for the same price.

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Djskeeskee69
Order Date : 8/27/2014

Rating + 2 Wrong product

I ordered the blu studio 5.0 d530 and they sent me a blu studio 5.0 E! Which is a cheaper and only 2g phone. Hopefully this won't happen again if they can read the box right. I have ordered another in hopes of the right product.

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Tommy S
Order Date : 9/19/2014

Rating + 5 Canon T3i

Very pleased with the speed of receiving my order and everything that came with it.

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N/A
Order Date : 9/12/2014

Rating + 1 SOLD REFURB AS NEW

MAKE SURE IT SAYS NEW IN DESCRIPTION

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N/A
Order Date : 7/28/2014

Rating + 4 Okay Experience

I bought a AC unit from this seller (SOLEUS AIR PH5-13R-35D) it arrived on time but it had 2 medium size hole on both side but the AC unit was ok so i didn't have to RMA request the AC unit. They just need to have their products shipped in good condition.

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SteveB
Order Date : 8/16/2014

Rating + 5 Good Experience

I ordered a refurbished HP Chromebook and it arrived earlier than expected. It was in in excellent condition. I am happy with this purchase.

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Izzy8810
Order Date : 7/26/2014

Rating + 1 Don't Buy From

Only pro for this seller is fast shipping. Received a defective tab 4, no response from seller to RMA requests. took the tablet to Best buy to see if they could help, they said return it where you bought it, it's defective. explained the seller didn't answer RMA request and they gave me samsung's #. had to send the tablet to samsung for repair/replacement. Shouldn't have had to do any of this. Focus camera sold me the defective tablet and they should have taken it back. lesson learned. only buy direct from NEWEGG!!!

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Colin D.
Order Date : 2/5/2014

Rating + 5 Great Seller!!!

Amazing product, fast processing, fast shipping and cant bet the price of the camera. I will be looking for this seller and recommend them to others. Thank you Focus Camera!!!

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N/A
Order Date : 5/16/2014

Rating + 1 Keep Away from Focus Camera

Purchased the DSC-RX100M2 bundle. When i placed the order it was suppose to come with the SF-64UX memory card. Showed in the picture at the time there was no description. So before purchasing i emailed Focus Camer to get clarification. I was told what i see in the picture is what I will be getting so I placed the order. When I got the package it had a less quality memory card, SF64UY and missing batteries spent a month trying to get it resolved. Finally got the batteries, but they refused to give me theSF64UX. 2 weeks after purchase the price change and so did the description. Stating what was included in the bundle. I was told I couldn't get a refund on the camera, and that there price change daily, wouldn't give me the price difference either. So I was robbed out of a better memory card that was rated for the camera verse a very cheap one that isn't rated well for the camera. Now I have to fork over more money now. to get a better memory card.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    STANDARD Return Policy
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
    • Restocking Fee: Yes

    This is our Standard Return Policy. Items covered by this policy (those products for which FocusCamera states, "This item may be returned for a replacement or refund within 30 days only") must be returned to Focus Camera within 30 days of the invoice date for this policy to apply.

    Focus Camera Inc. Computer Return Policy (New and Refurbished)

    This is our Computer Return Policy. Items covered by this policy (those products for which Focus Camera Inc. states "This item may be returned/or a replacement or refund within 30 days only" must be returned to Focus Camera Inc. within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by Focus camera Inc., and not the mere issuance of an RMA.

    A, unopened (constitutes that manufacturer’s packaging has not been opened) desktop PC, notebook, Ultrabook, or tablet PC can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Focus Camera error.

    An opened desktop PC, notebook, Ultrabook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at Focus Camera’s sole discretion.

    The following conditions do not qualify for return:

    • Computers, once any of the manufacturer's packaging has been opened.
    • Any defective desktop PC, notebook, Ultrabook or tablet PC. Please contact the manufacturer directly

    • Any desktop PC, notebook, Ultrabook or tablet PC that has physical damage due to abuse or improper use;

    • Any desktop PC, notebook, Ultrabook or tablet PC that is missing any accessories or original product packaging including, but not limited to, AC adapter, battery, manuals, and UPC code.

    A defective Desktop PC, Notebook, Ultrabook or Tablet PC that is returned will be repaired, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

    Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Focus Camera to be authorized.

    For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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