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Seller#: 0UHZRBI9H68J924F8

TheMONITORMATE Seller Profile 886-266172399 Email This SellerEmail This Seller  See all products from TheMONITORMATE See all products from TheMONITORMATE

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 3 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/3/2013

Rating + 1 lousy service

Stopped working shortly after initial use no response from manufacturer or seller to emails for support
Seller Response:Hi Thom, for any problem coming up during installation, please remove any external USB device from the
computer before running the installation.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/12/2013

Rating + 2 Good idea, mediocre execution

The product itself was ok, but it wasn't worth the price offered. For that price I would have wanted to get a monitor arm or a proper laptop riser, so just not worth the cost. The sheet-metal construction is decent, and the craftsmanship on it was decent, but it didn't fully embody the sturdiness and mass depicted in the renderings on the listing. I think it would be a fine product in the ~$50-60 range, but at ~110 that just wasn't gonna work, so an RMA and away it went. To the manufacturer I'd recommend beefing up the packaging also, especially for shipping, as carriers are known to ding and dent corners, and you can't let that get through and damage your product. The product had some bends in it that I could have bent back out if I felt so inclined, but I just wasn't that satisfied with the design. Also, the plug was too long from the power adapter and didn't seat properly in the port in the USB hub section of the product. That throws people off if the connector is too long.
Seller Response:Hi SuperUber, thank you for your advice on MonitorMate, we will take your advice and try to make MonitorMate better.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/7/2013

Rating + 1 MonitorMate

It does not work and I cannot get any help.
Seller Response:Hi arold, for any problem coming up during installation, please remove any external USB device from the
computer before running the installation, and see if it works. Thank you.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: 15.00%

RMA Policy
    Newegg Standard
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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