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Seller#: 0UHZRBI9H68J924F8

MONITORMATE Seller Profile 886-266172399 Email This SellerEmail This Seller  See all products from MONITORMATE See all products from MONITORMATE

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
16%
Good Rating + 4 1 Reviews
newegg
17%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
17%
Very Poor Rating + 1 3 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Thom
Order Date : 8/3/2013

Rating + 1 lousy service

Stopped working shortly after initial use no response from manufacturer or seller to emails for support
Seller Response:Hi Thom, for any problem coming up during installation, please remove any external USB device from the
computer before running the installation.


1 out of 1 people found this review helpful. Did you? Yes No

SuperUber
Order Date : 7/12/2013

Rating + 2 Good idea, mediocre execution

The product itself was ok, but it wasn't worth the price offered. For that price I would have wanted to get a monitor arm or a proper laptop riser, so just not worth the cost. The sheet-metal construction is decent, and the craftsmanship on it was decent, but it didn't fully embody the sturdiness and mass depicted in the renderings on the listing. I think it would be a fine product in the ~$50-60 range, but at ~110 that just wasn't gonna work, so an RMA and away it went. To the manufacturer I'd recommend beefing up the packaging also, especially for shipping, as carriers are known to ding and dent corners, and you can't let that get through and damage your product. The product had some bends in it that I could have bent back out if I felt so inclined, but I just wasn't that satisfied with the design. Also, the plug was too long from the power adapter and didn't seat properly in the port in the USB hub section of the product. That throws people off if the connector is too long.
Seller Response:Hi SuperUber, thank you for your advice on MonitorMate, we will take your advice and try to make MonitorMate better.

1 out of 1 people found this review helpful. Did you? Yes No

arold
Order Date : 7/7/2013

Rating + 1 MonitorMate

It does not work and I cannot get any help.
Seller Response:Hi arold, for any problem coming up during installation, please remove any external USB device from the
computer before running the installation, and see if it works. Thank you.


1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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