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Seller#: 0UHZRBI9ANJW54077

Gootium Seller Profile 909-9799877 Email This SellerEmail This Seller  See all products from Gootium See all products from Gootium

Byork Bags Manufacturing has accumulated rich bags design and craftsmanship experience during a decade’s producing & management history. The factory covers an area of roughly 3000 square meters. It’s been well-equipped, and has high craftsmanship paper sample technician and staffs. Byork is a professional manufacturer which specializes in developing, design, producing and sales for integrity.

Our main products are fashion, leisure men & women tote bags, shoulder bags, travel bags, backpacks, laptop bags, etc. The company’s own brand Gootium™ & Otium™ expresses concepts of leisure, enjoyment, resting & reverie. We also accepts OEM, ODM services thanks to our paper sample technicians great help. We are constantly receiving praises from customers that from domestic China, US, Italy, Japan, Korea, etc.

Focus on credit and keep contract to ensure product quality and according to puerile principle, we sincerely welcome customers cooperate with us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Gootium offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    Standard Return Policy:

    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking fee: Yes

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from Gootium
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", Gooitum will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. Gootium will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on ‘Request RMA from Seller’ Button next to the order information.
    2. On ‘Compose Message’ Page, verify the order number you want to request return with, choose ‘RMA Inquiry’ from the drop down menu, provide the item# and the reason you want to return, and indicate the return is for replacement or refund before click ‘send message’ button.
    3. It will take our customer service 24–48 hours to respond to your inquiry. Upon the approval of your RMA request, you will be provided with Return Merchandise Authorization (RMA) number through e-mail. The e-mail contains RMA#, RMA details and important return instruction. Read the instruction carefully before you ship your return merchandise back to us.
    4. Please include all the original parts, accessories and menu/documentation included with your return. Any missing parts or accessories may result your return being rejected or your refund/replacement being delayed.
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