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Shades of Gray Tactical Seller Profile 720-334-7648 Email This Seller See all products from Shades of Gray Tactical
Shades of Gray Tactical is a LEO owned and operated business since 2004. We are authorized retailers of several of the brands we carry including Froglube, Maxpedition, Terralux, and Mil-Spec Monkey along with many others. We also are dealers of Benchmade knives and carry the most popular knives including the Benchmade 3300 Infidel, Benchmade model 51 Bali-Song, Benchmade 9052SBK AFO II, Benchmade 9051SBK AFO II, Benchmade 3550SBK, Benchmade 2550, Benchmade 2550SBK, and Benchmade 9101SBK. We are also authorized dealsers of all Spyderco Knives.
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Standard Return Policy
Memory (Flash Memory) Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.