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EDUP Store Seller Profile 800-390-1119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from EDUP Store See all products from EDUP Store

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Established in 2004, EDUP is the global brand name for Shnzhen EDUP Electronics Technology Co., Ltd. We are a professional company and exporter specialized in Wireless products. We are located in Shenzhen, with convenient transportation access. All of our products comply wtih international quality standards and are greatly apprecaiated in a variety of different markets throughout the world.

EDUP headquarter is located in Huaqiangbei, Futian District which is Electronic products distribution center in Shenzhen, and we have many factories with OEM/ODM for us in Shenzhen each area and we are cooperating well. We have more than 50 employees and an annual sales figure that exceedu USD5000000 and are currently exporting 80% of our products to woldwide places. Our well-aquipped facilities and excellent quality control throughtout all stages of production enable us to guarantee total customer satisfaction..

As a result of our high quality products and outstanding customer service, we have gained a global sales network reaching the USA, Canada, Iran, Turkey, Indonesia, Germany, France and Italy and so on.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (179 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 94 Reviews
Good Rating + 4 30 Reviews
Average Rating + 3 11 Reviews
Poor Rating + 2 10 Reviews
Very Poor Rating + 1 34 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/27/2013

Rating + 1 Package Lost

I couldn't believe that I ordered this item on December 27, and then it said delivered on January 2. I check everywhere in my house even the mail box, there is nothing delivered in my house.
Seller Response:We are sorry to hear about that. All our products are sent by Resigter Airmail. According to the record of USPS and it shows the package Delivered on January 2 11:03 a.m..
Or your shipping in order detail is correct or not?

Did you find this review helpful? Yes No

Order Date : 8/11/2013

Rating + 5 Great

Fast service and good communication, thank you
Seller Response:Thank you!

Did you find this review helpful? Yes No

Order Date : 5/11/2015

Rating + 1 Worst Order ever

I ordered a usb Wireless internet adapter from them and it says it was delivered on 5/18 but i never received it i checked with my neighbors and no on got it in their mail either normally i would assume it was a mail carrier error but when i tried to contact them from a replacement i have been completely ignored and they do not seem interested in replacing something that is a total of 5$

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 4/13/2015

Rating + 2 Almost got what we ordered.

We ordered 3 black items.

When the shipment came, 2 black, 1 white.
One item was not the correct model.

All products worked fine.

Did you find this review helpful? Yes No

Order Date : 3/17/2015

Rating + 4

Shipping time was significantly longer than stated. Product works well, though, and was inexpensive. I'd buy from them again as long as I wasn't in any hurry to receive the item.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/17/2015

Rating + 1 HONG KONG

SHIPPING FROM HONG KONG I think New Egg should let us know when products will ship from HONG KONG
the order was placed on 3-17-2015 shipped on 3-24-2015 and it will be a week or so before it at my door way to long

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/3/2015

Rating + 2

I didn't receive the ordered item until about one month after ordering it.
Company didn't respond to my emails inquiring about possible delays in shipment.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/7/2015

Rating + 1 Slow shipping

Ordered 30 days ago. Still has not arrived.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/3/2015

Rating + 1

Haven't received the item yet, and seller is not replying to my emails.

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Order Date : 12/2/2014

Rating + 1 Long Delay in Shipping - Item was DOA

Bought an 802.11n Wireless adapter from this store. Item took weeks to arrive from overseas and never worked once I finally received it. Would not buy from again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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