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Seller#: 0UHZRBI9ANJWVTA7B

EDUP Store Seller Profile 800-3901119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from EDUP Store See all products from EDUP Store

Established in 2004, EDUP is the global brand name for Shnzhen EDUP Electronics Technology Co., Ltd. We are a professional company and exporter specialized in Wireless products. We are located in Shenzhen, with convenient transportation access. All of our products comply wtih international quality standards and are greatly apprecaiated in a variety of different markets throughout the world.

EDUP headquarter is located in Huaqiangbei, Futian District which is Electronic products distribution center in Shenzhen, and we have many factories with OEM/ODM for us in Shenzhen each area and we are cooperating well. We have more than 50 employees and an annual sales figure that exceedu USD5000000 and are currently exporting 80% of our products to woldwide places. Our well-aquipped facilities and excellent quality control throughtout all stages of production enable us to guarantee total customer satisfaction..

As a result of our high quality products and outstanding customer service, we have gained a global sales network reaching the USA, Canada, Iran, Turkey, Indonesia, Germany, France and Italy and so on.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (147 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 76 Reviews
newegg
53%
Good Rating + 4 21 Reviews
newegg
14%
Average Rating + 3 9 Reviews
newegg
6%
Poor Rating + 2 8 Reviews
newegg
5%
Very Poor Rating + 1 33 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Robert
Order Date : 5/11/2015

Rating + 1 Worst Order ever

I ordered a usb Wireless internet adapter from them and it says it was delivered on 5/18 but i never received it i checked with my neighbors and no on got it in their mail either normally i would assume it was a mail carrier error but when i tried to contact them from a replacement i have been completely ignored and they do not seem interested in replacing something that is a total of 5$

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N/A
Order Date : 4/13/2015

Rating + 2 Almost got what we ordered.

We ordered 3 black items.

When the shipment came, 2 black, 1 white.
One item was not the correct model.

All products worked fine.

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N/A
Order Date : 3/17/2015

Rating + 4

Shipping time was significantly longer than stated. Product works well, though, and was inexpensive. I'd buy from them again as long as I wasn't in any hurry to receive the item.

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toolco
Order Date : 3/17/2015

Rating + 1 HONG KONG

SHIPPING FROM HONG KONG I think New Egg should let us know when products will ship from HONG KONG
the order was placed on 3-17-2015 shipped on 3-24-2015 and it will be a week or so before it at my door way to long

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N/A
Order Date : 2/3/2015

Rating + 2

I didn't receive the ordered item until about one month after ordering it.
Company didn't respond to my emails inquiring about possible delays in shipment.

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N/A
Order Date : 2/7/2015

Rating + 1 Slow shipping

Ordered 30 days ago. Still has not arrived.

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N/A
Order Date : 2/3/2015

Rating + 1

Haven't received the item yet, and seller is not replying to my emails.

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compwizje
Order Date : 12/2/2014

Rating + 1 Long Delay in Shipping - Item was DOA

Bought an 802.11n Wireless adapter from this store. Item took weeks to arrive from overseas and never worked once I finally received it. Would not buy from again.

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daveruiz50
Order Date : 1/12/2015

Rating + 1 Worthless!!

No range! Must be in same room to work! 25 feet is too much. No directions for utility! (Which doesn't work anyway!) Don't waste your money!

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Bill
Order Date : 12/28/2014

Rating + 1 EP-1557 LAN Network Adaptor

Received the unit EP-1557, no driver disk, did finally find the driver page, thanks to a blog, installed the drivers for the USB wireless device , plugged the unit into a USB-2 socket, the computer did not recognize the unit. Finally gave up, on a few bucks lost.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RMA Policy
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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