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Seller#: 0UHZRBI9HCCVEJC8E

Hobby Warehouse Seller Profile 816-503-4677 Email This SellerEmail This Seller  See all products from Hobby Warehouse See all products from Hobby Warehouse

Who We Are: For more than 10 years, Best Service Stores has provided outstanding value at the guaranteed lowest prices. We are proud to bring HobbyWarehouse to our customers as the go-to source for everything they need to pursue their passions. Whether your hobby is racing model cars or building rockets, polishing rocks or flying model planes, Hobby Warehouse has the items you need and the quality you want.

Hobby Warehouse is one of the premier online retailers of remote control cars, helicopters and airplanes, model trains and railroad kits, slot cars and racetracks, model rockets, model cars, rock tumblers, educational children’s games, toys and more.

Hobby Warehouse is dedicated to providing you with excellent customer service and the best selection of hobby products at the lowest prices. We offer the convenience of shopping online, and the comfort of knowing that your privacy and security are protected when you order through Hobby Warehouse.

Contact Information: Let us know how we can make Hobby Warehouse a better place for you!If you have any questions, comments, concerns or suggestions for Hobby Warehouse, please feel free to contact one of our helpful customer service representatives.

Mail:

HobbyWarehouse
8250 NE Underground Dr.
Pillar 156G
Kansas City, MO 64161

Toll Free Customer Service Line: 1-855-503-4677

Customer service hours:

Our call center is open Monday through Friday, 9 a.m. to 5 p.m. CST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Majestic
Order Date : 6/9/2014

Rating + 5 No Complaints From Me.

Item arrived exactly as described. It was securely packed and had been quickly shipped. Packing slip included additional information on how to process a return if need be. Overall, a flawless transaction.

Did you find this review helpful? Yes No

N/A
Order Date : 4/28/2014

Rating + 5

Product exactly as described, arrived promptly

Did you find this review helpful? Yes No

N/A
Order Date : 4/8/2014

Rating + 5 Great!

Item was exactly as described. Very smooth transaction.

Did you find this review helpful? Yes No

Jake
Order Date : 4/8/2014

Rating + 1 Nearly impossible to contact

I placed my order after normal business hours through Newegg, and within minutes I saw the bad reviews and decided I wanted to cancel the order. Normally this would be no big deal, just click the cancel order button, since it wouldn't even be processed until the next day at the earliest. But this seller doesn't give you that option, even a Newegg customer service agent didn't have the ability to cancel the order. Both the agent and I tried to contact the business by phone, but the # they provided Newegg with is incorrect. So we emailed them telling them to immediately cancel the order before it is processed or shipped. Next day I get a shipping confirmation from the seller and a notification my card was charged. Took an hour to find a way to get in touch with Hobby Warehouse and finally get someone to answer the phone (after at least 10 calls). They said it was too late to do anything, wish i could give them 0 stars. If anyone needs their real phone # it is 866-812-8262

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/2/2014

Rating + 5 Quick Delivery

I couldn't ask for better service from a seller. I received the item I ordered in a quick manner.

Did you find this review helpful? Yes No

N/A
Order Date : 2/26/2014

Rating + 1

should have been less then one egg because i did not get the item i ordered plus the seller said they had no such item up for sale sounds like some scamin going on but i will say they did refund my money

Did you find this review helpful? Yes No

N/A
Order Date : 12/22/2013

Rating + 1

Did not receive due to sender request for package to be sent via mail in the wrong town, in the inability for them to deliver it to address given. Package was returned to sender.

1 out of 2 people found this review helpful. Did you? Yes No

budokaiboy
Order Date : 10/23/2013

Rating + 1 sells used as new

Just got the Blade msRx micro heli. The tape holding the box closed was cut. I took the heli out and it's got a cracked canopy with a piece of masking tape on it. It flies well so I'm going to keep it, but I'd be careful with this seller.

7 out of 8 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    All UNOPENED Returns or Exchanges must be received by us within 30 days of receipt. Returns after 30 days will not be accepted. Please allow 2 weeks for processing of returns and 30 days for refunds. Refunds will not include shipping and handling fees unless you received a damaged product or the wrong item was shipped and you do not want a replacement. Damaged or missing merchandise must be called in to us within 48 hours of receiving for replacement.

    *Any item that has the manufacturers seal broken WILL NOT be accepted. These items are covered by manufacturers warranty after having been opened. Most packages have the manufacturers phone number on the box or on the instruction manual, but if you need help getting the contact info, please feel free to contact us and we will be glad to help.

    Refused Delivery If you refuse delivery of an order that was requested for express delivery (overnight, 2nd day, 3rd day), we will refund you for the merchandise less the return shipping cost.

    Special Offers/Free Shipping Offers
    Returns of free shipping orders are subject to the original shipping charges when returned for a refund.
RMA instructions
    Please send all returns to our warehouse:
    8250 NE Underground Dr.
    Pillar 156G
    Kansas City, MO 64161

    Contacting Customer Service: If your merchandise is not as ordered or is defective, contact our Customer Service Team at 1-888-503-4677.

    Our hours of operation are Monday through Friday, 9 a.m. to 5 p.m. CST.
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