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Seller#: 0UHZRBI97NF270547

Continental Photo Seller Profile 718-232-3910 Email This SellerEmail This Seller  See all products from Continental Photo See all products from Continental Photo

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
16%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
17%
Very Poor Rating + 1 4 Reviews
newegg
67%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
GRL
Order Date : 10/19/2014

Rating + 1 Stay away from this seller!

I bought a class 10 SD card of a brand name. The item I received did not work. I contacted the seller and asked for a refund or a replacement. The seller simply ignored my request. No communication, no follow up. Very disappointing!

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Scott L
Order Date : 9/16/2014

Rating + 1 Package arrived postage due

My package arrived with $0.93 postage due, after paying $5.99 for shipping for a package that cost $2.86 plus materials to ship. I reported this to NewEgg a week ago today and still have not received a status reply, nor any satisfaction or compensation. I will never order another product that is sold by Continental Photo.

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unsatisfied
Order Date : 7/6/2014

Rating + 1 Wrong product sent

Ordered two microSD but received two miniSD's. This is useless for my application and a big waste of time.

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N/A
Order Date : 5/19/2014

Rating + 1 Terrible service

Never received merchandise.

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N/A
Order Date : 4/4/2014

Rating + 2 Not The Newegg of Old

Newegg has changed for the worse.
Used to be Ten Stars!!!

They have lost at least 2/3 of their loyal customer base.

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Derek
Order Date : 3/12/2014

Rating + 5 Went perfectly

Shipping was extremely prompt and they had exactly what they were advertising. Wouldn't hesitate to buy from them again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Standard Return Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: 15.00%

    RMA Policy
    Basic Returns Information
    We extend a 30 day period from date of receipt for returns and exchanges from New Egg Marketplace, less shipping, handling and any applicable restocking fees**, in accordance with the following conditions:
    1. The item was neither refused at delivery, nor sent back to us as undeliverable. (See Below).
    2. The item is not included in the Return Policy Exceptions that follows this list.
    3. You have contacted customer service and received from them a Return Authorization approval number (RMA).
    4. Merchandise must be returned in original, unused, mint condition, as shipped.
    5. ALL paperwork, instructions, packaging and accessories must be intact, unaltered, or in any way marred.
    6. Warranty cards and registration forms must NOT be filled out.
    7. Item must NOT be over $1200.00 in price, or marked on our site as SPECIAL ORDER (See Below for terms governing these items).
    8. You have NOT been informed, either in writing or by phone, that item will be SPECIALLY ORDERED for you (See Below for terms).
    9. Any damage done to your package in transit must be immediately reported by the customer to the carrier (ie: UPS).
    10. Customer must request that the carrier examine any damaged package to assure refund or replacement, and all such packaging must be retained by the customer until disposition is made.
    11. If the item has been opened, and is no longer in its original mint condition, restocking fees may be 10% or higher. To obtain specific restocking fees applicable to your return, please contact us at Newegg@freedomsupplyny.com.
    12. Please pack all returned merchandise in an outer shipping carton, so that the original product box or package is not defaced, labeled or written on in any way.
    13. Your RMA# should be clearly written on the shipping label.
    14. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.
    15. If the return is due to our error, please return the product via UPS Standard Shipping, and we will reimburse you the Standard Shipping expenses incurred, or we will provide you with a pre-paid Shipping Label, at your preference.
    16. Nothing must be written or taped on the product packaging or gift boxes.
    17. A Return Authorization approval number does not guarantee final disposition; all returns are subject to inspection.
    18. **For non-defective items that went out with FREE SHIPPING, the normally calculable Shipping & Handling fees will be deducted from total to be credited back.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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