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Seller#: 0UHZRBI9OTBDU39E0

Propel Direct Seller Profile 510-979-9969 Email This SellerEmail This Seller  See all products from Propel Direct See all products from Propel Direct

Propel Direct is your one-stop saving store for high quality rechargeable batteries and chargers. We offer rechargeable batteries and chargers that are made with industry leading technologies, and the most cost effective manufacturing process. In addition, we offer you a wide spectrum of valuable information on batteries and chargers for your in-depth understanding of the battery world. Our high quality customer service are specially designed and dedicated to offer you a secure, friendly, convenient, private, and informed shopping experience. With our own direct manufacturing of top-quality rechargeable batteries and chargers, we are committed to providing the best battery products and service to you at the most attractive prices. You can easily realize 40-80% saving from the price at retail stores.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (12 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
58%
Good Rating + 4 2 Reviews
newegg
17%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jesse
Order Date : 6/3/2014

Rating + 1 Not Worth It

Will only buy products offered by newegg from now on. The Charger I bought from this company became defective within 30 days but after 7 days. Their return policy says the customer has to pay for return shipping after 7 days from invoice. It was a $35 purchase so it is not worth messing with. Also, It was poorly packaged when it arrived.

Did you find this review helpful? Yes No

Joe
Order Date : 5/18/2014

Rating + 1 Sales order number: 159289449

The order for Duracell batteries was incorrect from Propel Direct. They sent no-name brand instead hoping that I would not notice or pursue. Newegg reps were no help and told me to deal with the company directly. I did that and was given a return authorization label and was told that I would be given a full refund. I returned the batteries the next day and am still waiting for a refund after a month. Newegg should closely monitor the companies that they deal with and take ownership of issues unless they totally support companies that scam customers. I will make sure to protect all of my engineering colleagues by telling them this story. I reordered the batteries from another company and had the correct batteries in two days. I really wanted to enter an overall rating of zero stars but that wasn't an option!
Seller Response:Thank you for your message Joe, we appreciate your feedback and communication with us. We are happy to address the issues that you had with our transaction(s). Again, we do apologize for the packing error that occurred originally and guarantee you that it was a packing error and not an intentional shipment of a different brand. Once you notified us of the error, we were happy to offer a prepaid shipping label and full refund once we receive the wrong items at our facility. After receiving your feedback, we did review the issue further and based on the tracking status provided of "delivered", we have processed a full refund as of 6/16. Again, we do thank you for your communication with us and are always happy to cooperate to resolve any issues you may have.

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N/A
Order Date : 5/10/2014

Rating + 5 Quick shipping

Quick shipping. Got exactly what I ordered. Smooth and easy transaction. Will be ordering more batteries soon.

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mrche
Order Date : 1/2/2014

Rating + 1 only received partial order

Seller didn't ship complete order. I ordered the Tenergy bluetooth speaker when it was on sale so i put in an order for 2 of them. I waited before opening the product since it was a gift and the package felt heavy so I put it aside as a gift for some friends birthdays. Little did i know that the box contained only 1 speaker and that it was too small to hold multiple speakers anyway. I don't know if the seller knew since the shipment came strength from the manufacturer but may they are just a front seller for Tenergy Corp. Product was ordered Jan 3 2014.
Seller Response:Thank you and we appreciate your feedback. We have standard policies for returns, replacements, and order discrepancies. For returns, our time specification is within 30 days of purchase. As for order discrepancies, it is 7 days within receipt of package. If presented with the issue within the specified time frame, we would be happy to address and resolve the issue.

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N/A
Order Date : 2/27/2014

Rating + 5 Great transaction

I bought a collection of 6 AAA NiMH battery 4-packs...The order arrived suprisingly fast and all the batteries were as described and as I expected.

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WiFiGuy
Order Date : 3/11/2014

Rating + 5 Impressive!

Incredibly fast shipping at no extra charge. USPS delivery within 3 days of purchase from California to Michigan! Newegg items purchased on the same day via FedEx from Tennessee took a week. Really??!!??!!?!???

Propel Direct has some of the most competitive pricing that I could find online. I'll definitely use them again.

Great product. Great Value. Fantastic Service!!!

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Rob
Order Date : 2/12/2014

Rating + 4 Marketplace...

1) Simple fulfillment mistake (wrong item sent).
2) Used Newegg's online RMA process - no response.
3) Escalated to Newegg support, they said to email seller.
4) Seller promptly responded & said they'd send RMA and shipping label.
5) Still no label. So much email back and forth.
* Good news is that correct item HAS arrived. (I just can't return wrong item!)

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/20/2014

Rating + 5 Excellent!

The battery I ordered for my iRobot Scooba was just what I needed. It works great so far. I was very impressed by the shipping of my order. I ordered on a Friday but put in the wrong CCV code from my credit card. So it was late afternoon or early evening that same Friday when I resubmitted my order. I chose the 5-7 day super saver shipping. They said my order would ship out in 1-3 business days.

Much to my surprise, the order was shipped out on that same Friday via 2 day USPS priority mail. Part of this I think is due to the time zones since it shipped from California and I am on the east coast. Nevertheless, I had the battery in my hands the next Tuesday, two business days later. I am delighted with the product I purchased and especially with how fast it arrived. Great job!

1 out of 1 people found this review helpful. Did you? Yes No

Owlish
Order Date : 12/17/2013

Rating + 4 3x4-battery Cards

Received the batteries promptly and the first set has accepted their initial charge (note - they appear to ship uncharged). Everything looking good so far!

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    Product Warranty Time:

    - Non-rechargeable Lithium Primary Cells and Alkaline: No warranty
    - RC Helicopters: Seller Warranty 7 days
    - Other products: 3 months

    Merchandise Return/Exchange Policies:

    - Order Discrepancies/Dead-On-Arrival(DOA): Please check your package to verify that you have received everything you ordered. Please check for any missing items, items damaged in transit, wrong sizes/colors, packing error or defective dead-on-arrival items. We must be notified of any order discrepancies within 7 days of the date of delivery.
    - Returns: If an item does not meet with your satisfaction for any reason, you are welcome to return it. You must obtain an RMA and notify us of your desire to return your purchase within 30 days from the original order invoice date. Once RMA is approved, the products must be returned within 14 days of issuance of an RMA.
    - If you return for a refund, any items that were originally delivered to you under the terms of a free standard shipping offer then we will deduct from your refund our fee for Ground delivery.
    - If the item you have ordered is defective, contact us within the specified warranty time frame, and we will replace the defective item for you with an item of equal or greater functionality. We do not pay for return shipping but will pay shipping on the replacement item for domestic orders. International buyers pay shipping both ways.
    - For returns for refund (RMA Refund), depend on the condition of the returned product, RMA might be subject to 15% restocking fee. Propel Direct reserves the right to test product returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Propel Direct will not accept returns more than 14 days after you receive the shipment.

    Our limited warranty is VOID if any of the following conditions occurs:

    - Physical damage to the products.
    - Any permanent marks or scuffs on the items.
    - Damage of failure resulting from improper or abnormal use, improper or abnormal storage, misuse, abuse, misapplication, or tampering
    - If a product has been altered or modified in any way
    - If a product's original label or trademark, patent, serial number, any of its trade dress or other marking or identifications have been removed, defaced, altered or modified
    - If a product is used contrary to instructions

    Return FAQs:

    - When and why are restocking fees applied?
    15% restocking fee might be posted to returns for refund (RMA Refund). We offer RMA Replacement (exchanges) without any restocking fee to support customers who have received a defective product.

    - Does Propel Direct pay the return shipping cost for defective merchandise?
    Propel Direct does not pay the return shipping cost. However, if you pay to send the item back to Propel Direct within the specified warranty time frame, we will replace the item at no charge. Propel Direct will employ every resource it has to ensure that your item is replaced promptly.

    For the order discrepency or product dead-on-arrival (DOA) cases, we have 7 days notification policy. If 7 days notification policy is met and it is the result of our fault, we will pay the related shipping incurs for the domestic orders.
RMA instructions
    Ship all packages to:

    RMA Dept Propel Direct
    436 Kato Terrace
    Fremont, CA 94539
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