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Seller#: 0UHZRBI9TWJSGQBE8

BuyVPC.com Seller Profile 262-898-2410EXT3 Email This SellerEmail This Seller  See all products from BuyVPC.com See all products from BuyVPC.com

BuyVPC is a direct technology provider or direct marketing reseller (DMR). DMRs are large multi-vendor IT providers that rely heavily on the Web and Telephone to sell to their customers. BuyVPC offers competitive prices along with a rapid delivery times, knowledgeable account executives and courteous helpful support. We offer hundreds of brand names and do not favor one brand over another. We simply offer the best solution to fit our customer’s IT needs.

BuyVPC strives to be viewed as setting the industry standard for operational excellence in our selling, ordering, fulfillment and support processes. We are passionate about being viewed by customers as the leaders in customer service supported by knowledgeable and responsive technology experts.

Our purpose is to help customers achieve their goals by providing them with the technology advice and products they need. Our belief is that every customer is unique and deserves to be treated with superior customer service. We work closely with every customer before, during and after every purchase.

We take a comprehensive approach to implementation, installation and integration. We offer complete system configuration with our nationwide partners. Our commitment continues long after your initial purchase. Our certified executives are available by phone or email in an ongoing basis providing support for your continued technology needs.


What’s the BuyVPC difference?
•Understanding each customer’s needs and buying requirements
•Providing fast, Accurate answers to product questions.
•Shipping quickly from the industry’s largest in-stock inventories
•We respond with a sense of urgency to all of our customer’s technology needs.
•We keep our commitments
•We listen
•We make things happen
•We run our business with passion and integrity

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (625 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 504 Reviews
newegg
80%
Good Rating + 4 72 Reviews
newegg
12%
Average Rating + 3 14 Reviews
newegg
2%
Poor Rating + 2 6 Reviews
newegg
1%
Very Poor Rating + 1 29 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mike M.
Order Date : 7/5/2016

Rating + 5 Product arrived on time and in good working order.

Packaging (cardboard was solid enough to protect the graphics card and the product arrived fast and in working order. No muss no fuss.

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David S.
Order Date : 7/2/2016

Rating + 5

Ordered a wall mounted Tripp-Lite rack (around 80lbs) and it arrived quickly and well packaged. Despite the packaging, something had penetrated the box enough to leave a ding on the top side of the rack. Luckily in a place where it is purely a cosmetic thing and having no impact on the function of the rack itself. I have to believe this happened with the courier rather than the seller.

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Anonymous
Order Date : 6/29/2016

Rating + 4 Good Prices, Item arrived in good condition, shipping speed could be quicker

Their prices were consistently lower than other sellers I found. It was advertised as new and certaintly arrived new. It took much longer to ship than I would have liked, because it was shipped with FedEx ground but took a little over a week and a half.

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Thomas H.
Order Date : 7/8/2016

Rating + 2 Things are always too good to be true

Ordered a 20 pack of hard drives and got excited about setting up RAID for the first time. Seller sent one drive. I contacted the seller and got a quick reply letting me know that they would refund my order when they received the single drive back. Seller refused to honor what was advertised. So now I am out of my money for another week and without any storage for my new computer. I'd say beware of deceptive advertising, but they owned up to it and made the product out of stock... though I would expect it to be removed from the listing.

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Matthew S.
Order Date : 6/22/2016

Rating + 5 Excellent service

Shipped product extremely quickly, arrived in excellent condition.

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Toni S.
Order Date : 6/17/2016

Rating + 5 excellent price, quick shipping

This is the first item I've purchased from BuyVPC.
The shopping experience was satisfactory.

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KEVIN H.
Order Date : 6/28/2016

Rating + 5 excellent

fast shipping and correct description

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Anonymous
Order Date : 6/28/2016

Rating + 5 fast shipping

product as advertized
placed order on Tuesday using 4-7 day ground, received on Thursday of the same week.

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Israel S.
Order Date : 6/15/2016

Rating + 5 Fast Shipping!

Ordered (8) UPS' and not only did they arrive within 2 days, but they also came unharmed. Considering how heavy these items are, I was very pleasantly surprised! Would buy from them again. I definitely recommend this seller!

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Samuel C.
Order Date : 6/13/2016

Rating + 5 Very fast turnaround on a return and excellent communication

I ordered a Freedompop phone from BuyVPC.com. The delivery time for free delivery was faster than Newegg because BuyVPC used FedEx ground while Newegg used FedEx SmartPost, which uses the USPS for the final phase of delivery, extending the delivery time.

Unfortunately, the phone was defective, not from BuyVPC.com but because of Freedompop's questionable definition of refurbished. The people at BuyVPC were very fast to respond and issued my refund the same day the got the phone back.

I would do business with this seller again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Returns Policy
    Vantage Point Corporation (VPC) allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened.
    Customers must notify VPC Customer Relations of any damaged Products within fifteen (15) days of receipt. Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time.

    1. Return Restrictions.
    • Defective Product Returns.
    Customer may return most defective Products directly to Seller within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, or exchange. After fifteen (15) days, only the manufacturer warranty applies.

    • Non-Defective Product Returns. Customer may return most non-defective Products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange, except that an automatic Seller restocking charge will reduce the value of any such credit or exchange by a minimum of fifteen percent (15%).

    • Restricted, Manufacturer-Only Assistance. Certain Products cannot be returned to Seller for any reason—without exception—and Customer must contact the manufacturer directly for any needed assistance.

    • Return of Software or DVDs. VPC offers refunds only for unopened, undamaged software and DVD movies that are returned within 30 days of invoice date. Seller offers only replacement for software products and DVD movies that either: (i) are defective but are returned within thirty (30) days of invoice date; or (ii) are unopened and undamaged, but are returned more than 30 days after invoice date; such replaceable merchandise may be exchanged only for the same software or DVD movie title. Multiple software licenses may be returned for refund or exchange only (i) if specifically authorized in advance by the manufacturer; and (ii) if returned within thirty (30) days of invoice date.

    2. Customer Shipment of Returned Merchandise.
    • Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted by seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to VPC Customer Relations: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. Customer has five (5) days to return a Product after the applicable RMA is issued. VPC reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.

    • Returned Products Must Be Complete. All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. VPC reserves the right to refuse the return of incomplete Products. In addition, VPC will charge a minimum fifteen percent (15%) restocking fee for returns that are accepted.

    • Responsibility for Shipping Costs. Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items.

    • Customer Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Seller is not responsible for loss during such shipment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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