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Sophia's Galleria Seller Profile 626-423-9387 Email This Seller See all products from Sophia's Galleria
To give you a brief background, Sophia's Galleria is a online general retailer. We started in March of 2013 and we have changed the eCommerce business. With a combination of high quality products, excellent customer service and great value we have revolutionized eCommerce and raised the standard for all online merchants. We retail furniture, toys, plushies, lighting fixtures, home decor products, masquerade masks, party supplies, fashion accesorries, apparel, garden decor, and much much more.
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Standard Return Policy
If the merchandise arrived Damaged or its Defective, you can reach our Customer Service Department by phone with number provided or Email us at firstname.lastname@example.org to obtain an RMA number (Return Merchandise Authorization) to return the defective item for a replacement. Sophia's Galleria WILL REFUSE shipments that are returned back to us without an RMA #. In addtion, Sophia's Galleria also reserves the rights to return the defective merchandise back to the customer at customer's shipping expense if our EXPERT SPECIALISTS deem that the merchandise has been used, damaged, abused, misused or modified in any other form of way. Sophia's Galleria WILL NOT exchange defected items for another different item.
For exchange or returns:
Sophia's Galleria will accept merchandise for return that was purchased from newegg.com within 30 days of receiving the items. We are subject to only one exchange per item purchased. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We refuse shipments that are returned back to us without RMA #s. All returns (NO EXCEPTIONS) must be accompanied by an RMA number. To obtain an RMA number, please contact our customer service department. Finally, customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We are NOT responsible for lost packages.
4) We do NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.