Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
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Sophia's Galleria Seller Profile 626-423-9387 Email This Seller See all products from Sophia's Galleria
To give you a brief background, Sophia's Galleria is a online general retailer. We started in March of 2013 and we have changed the eCommerce business. With a combination of high quality products, excellent customer service and great value we have revolutionized eCommerce and raised the standard for all online merchants. We retail furniture, toys, plushies, lighting fixtures, home decor products, masquerade masks, party supplies, fashion accesorries, apparel, garden decor, and much much more.
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Standard Return Policy
If the merchandise arrived Damaged or its Defective, you can reach our Customer Service Department by phone with number provided or Email us at email@example.com to obtain an RMA number (Return Merchandise Authorization) to return the defective item for a replacement. Sophia's Galleria WILL REFUSE shipments that are returned back to us without an RMA #. In addtion, Sophia's Galleria also reserves the rights to return the defective merchandise back to the customer at customer's shipping expense if our EXPERT SPECIALISTS deem that the merchandise has been used, damaged, abused, misused or modified in any other form of way. Sophia's Galleria WILL NOT exchange defected items for another different item.
For exchange or returns:
Sophia's Galleria will accept merchandise for return that was purchased from newegg.com within 30 days of receiving the items. We are subject to only one exchange per item purchased. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We refuse shipments that are returned back to us without RMA #s. All returns (NO EXCEPTIONS) must be accompanied by an RMA number. To obtain an RMA number, please contact our customer service department. Finally, customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We are NOT responsible for lost packages.
4) We do NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.