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LexMod Seller Profile 800-768-7750 Email This Seller See all products from LexMod
Founded in 2005, LexMod’s array of mid-century classics has found a following among dozens of interior designers, movie and TV studios and Fortune 500 office buildings. Their products have been featured on Clean House, The Biggest Loser, MLB Fan Cave, NBC and many others media outlets. LexMod is now a division of a collection of specialty furniture sites named SugarStores.com.
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Standard Return Policy
All returned items must be in the new/original condition they were received, unless you are returning a damaged or unsatisfactory item. Merchandise that has been reported as in perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.
If merchandise is received damaged, please notify your deliverer. He will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing materials must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. LexMod is not responsible for any items that are discarded by the customer.
LexMod will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the Returns clause applies and there may be a restocking fee and Sugar Stores’s initial shipping and handling costs will be deducted from the credit.
DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUNDWILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping costs*, within 30 days of purchase.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.