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Seller#: 0UHZRBI93O2LEYF13

LexMod Seller Profile 800-768-7750 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from LexMod See all products from LexMod

Founded in 2005, LexMod's array of mid-century classics has found a following among dozens of interior designers, movie and TV studios and Fortune 500 office buildings. Their products have been featured on Clean House, The Biggest Loser, Martha Stewart, MLB Fan Cave, NBC and many others media outlets.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
23%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
8%
Very Poor Rating + 1 9 Reviews
newegg
69%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Chris
Order Date : 12/15/2014

Rating + 1 Check the bolts

My chair is without an armrest until I can get a tap and die set to fix one of the bolts. The chair assembly was going well (fairly simple if you can follow simple directions), until I was unable to secure the last bolt. It secured about halfway in just fine and then gave the classic crossthreaded bolt feeling. Without putting unusual forces on the bolt, and installing exactly like the other arm (which went swimmingly), I noticed that the threads on the bolt had bulged and almost cross threaded. If I had incorrectly inserted the bolt, it would have cross-threaded nearer the front (it's also near impossible to cross thread a thick bolt by finger spinning it). Other than the missing arm rest, the chair was quite comfortable. But cheap bolts prevented a good experience, I hope other's had better luck.

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sheila
Order Date : 10/16/2014

Rating + 1 Very dissatisfied with LexMod

I read the existing seller reviews, but ordered anyway because it was a relatively inexpensive item, a $25 clock. There were no return instructions in the package. I contacted LexMod regarding how to return, and they told me I would have to pay for the return shipping AND I had to pay for LexMods shipping.

I asked Lex Mod to clarify this, and they confirmed that yes, $10 will be deducted from my refund for shipping to me. The product cost $25, less $10 for New Eggs shipping, plus the cost of return shipping, it makes no sense to return the item, so I'm stuck with it.

This type of return policy is unheard of nowadays. Nearly every company I order with has a very transparent return policy, makes returning as easy as possible, and pays for the return shipping.

On top of this, the item was advertised with "free shipping"! If the shipping was another $10 for a $25 item, I would have bought elsewhere. Buyer beware big time when ordering with LexMod.

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Noah
Order Date : 4/29/2014

Rating + 1 Weak

the chair looks very nice. and when i got it i was happy BUT the only problem i found was that the chair is very weak. im tall and built i weigh 250 maybe i am beyond the weight limit. one day i simply leaned back into the chair and i heard a snap i look over at the right side. and the plastic armrest broke from where it connects to the screws on both screws. only my right side is broken.

1 out of 1 people found this review helpful. Did you? Yes No

MDExTX
Order Date : 2/16/2014

Rating + 5 The seller delivered

The seller delivered the item in a reasonably prompt manner; we received tracking information and had no problems.

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Iused2beCool
Order Date : 1/14/2014

Rating + 5 A Great Shopping Experience

Not going to lie, buying from LexMod was just as great an experience as buying from Newegg. And that should be saying something.

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Matt
Order Date : 1/18/2014

Rating + 2 Poor Customer Service

I encountered nothing but problems while ordering from this vendor. The product that I ordered was listed as in stock, and after ordering it had a shipping estimate of about a week. After waiting a week and a half I checked the shipping information again and the shipping estimate was n/a with date.

I then called their customer support hotline and was informed that the product was out of stock and I could instead have the same product shipped to me in a different color or cancel the order. I canceled the order January 29th and have yet to get my money back as of February 17th.

Overall LexMod
1) Failed to inform me that the product was out of stock
2) Failed to provide a refund

I'm just happy that I ordered this on my credit card so that I don't have to fight this sketchy vendor.

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N/A
Order Date : 1/10/2014

Rating + 1 Wrong chair in the box

Chair arrived on time....but the chair in the box didn't match the one I ordered. Even the label on the outside of the box was correct, but whoever packed the box must have figured one chair was as good as another. Tried to get an RMA for the chair, but the Newegg website told me my product wasn't eligible for one, for some reason. So, here I am, with a frankly uncomfortable chair that is currently being used to keep laundry off the floor.

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cappysw10
Order Date : 1/11/2014

Rating + 1 Never got chair

LexMod dropped the ball and caused me and NewEgg some serious headaches. After being told I would receive a refund and requesting a refund through NewEgg I had no recourse but to reverse the charge for not receiving the item. This triggers an internal policy that flags the account for fraud. I followed their Message Center option, lesson learned. Next time I'll contact NewEgg directly to go after the reseller for a proper RMA. Thanks for understanding NewEgg.

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cappysw10
Order Date : 1/11/2014

Rating + 1 Discontinued

I get a call from the company saying this was discontinued even though it showed in stock. Still haven't had the invoice canceled. Either cancel my order or ship me the product.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    LexMod offers a No-Risk, 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a partial refund* or exchange. (All shipping fees to buyer. Buyer is responsible for return shipping.)

    All returned items must be in the new/original condition they were received, unless you are returning a damaged or unsatisfactory item. Merchandise that has been reported as in perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.

    If merchandise is received damaged, please notify your deliverer. He will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing materials must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. LexMod is not responsible for any items that are discarded by the customer.

    LexMod will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the Returns clause applies and there may be a restocking fee and Sugar Stores’s initial shipping and handling costs will be deducted from the credit.

    DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUNDWILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping costs*, within 30 days of purchase.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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