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PartySuppliesDelivered.com Seller Profile 800-227-0056 Email This Seller See all products from PartySuppliesDelivered.com
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
PartySuppliesDelivered is a division of Mattress USA. Our idea at PartySuppliesDelivered is to become your one and only stop for whatever party supply, holiday decoration, costume, and gift you are looking for. No matter what the occasion we want to be your first and best stop.
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Standard Return Policy
How do I return something?
Most items can be returned to us up to 30 days from the date your order ships-No questions asked! Since many of our products are very seasonal, we cannot accept returns after 30 days. Costume returns must be received by our warehouse before the holiday they are intended for.
Simply include a copy of your invoice with your return and send it to:
1289 Rickett Rd
Brighton, MI 48116
Ship the package back to us at your cost using the shipping method of your choice. We suggest you use a shipping method that provides a tracking number. Under no circumstances should you "refuse" delivery of a package or tell the driver to "return to sender." Doing so will result in a return shipping charge (equal to your original shipping amount or $12.95 if you received free shipping) and up to a 40% restocking fee.
As soon as we receive your package, provided it's in saleable condition, we will immediately process your refund and credit your account for the purchase price of the returned product.
Unfortunately, we're unable to accept returns on items that can't be resold. You wouldn't want to receive merchandise that was already used! These items include:
Items used in the mouth or on the lips
Items worn on the body such as a hats and hula skirts
Candy and food products
Glow stick and necklace products
Special orders (orders that received special pricing from a sales rep)
Costumes that have been worn, used altered or not in original packaging
Undergarments, socks and stockings (unless in factory sealed packaging)
Fatheads or Walljammers that have been removed from their backing
Wigs, beards, facial hair or any other artificial hair including (unless in factory sealed packaging)
However some items are individually packaged or wrapped. If the item you wish to return arrived to you in a wrapper and is still in the wrapper (meaning, it was not used) it may be returned (except candy. We can never accept a return on candy and food products because that is unsanitary).
Please note, we do not refund the original shipping charge or pay for the return shipping.
Of course, if your purchase is defective, or if we shipped the wrong item, we will gladly send you a replacement; free of charge. Please contact us.
Please ensure that your shipping address is complete and correct. If a package is returned to PartySuppliesDelivered.com due to incomplete or incorrect address information or because of unsuccessful delivery attempts, a restocking fee of up to 40% of the returned merchandise total may be charged.
I just returned my order. When will I get my refund?
Please allow 3-5 business days for your return to reach our warehouse. We will then process your return in 2-3 business days. So please expect your credit card refund in about 5-8 business days.
You should see this credit appear on your account within 3-6 business days. This processing time varies by financial institution. If you have questions about the amount of time it will take for the refund to post to your account, or if you don't receive the credit within 6 business days, please contact your credit/debit card bank.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.