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Seller#: 0UHZRBI93O2LN4770

OneCall Seller Profile 800-663-5255EXT303 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from OneCall See all products from OneCall

About Us
OneCall isn't your average online retailer. Among the earliest to sell consumer electronics online, OneCall has been around more than 16 years as the online arm of Huppin's Hi-Fi, Photo & Video, a cornerstone of retail electronics in Spokane, WA. Privately owned and operated by the Huppin family, OneCall is the latest addition to a family business that started back in 1908.

Ranked number 67 out of the top 100 largest electronics retailers (TWICE Magazine, May 2005), OneCall will impress you with our ability to combine top-tier customer service AND ultracompetitive pricing. We're happy to take your questions, we update our pricing daily and we deliver on time. Its no surprise, we have the customer ratings to prove it: A+ Better Business Bureau Rating, A Rated Google Trusted Store, Elite Status on StellaService.

Fast, Safe Shopping
Shopping online at OneCall is fast, easy, and secure. We test and certify our site every day using McAfee Secure to protect your information against identity theft and credit card fraud.

Expert Advice
Our Spokane, WA, call center staff is highly trained, experienced, and non-commissioned. At OneCall, we pride ourselves on our ability to answer all your questions about technology, product compatibility, quality, performance, connectivity, and much more.

Quick Shipping
OneCall uses FedEx Ground as our standard shipping method. We process orders as late as 4 p.m. Pacific Time, so most orders ship the same day. Oversized items, such as large TVs and certain speakers, ship via motor freight; for additional safety, we strap these items to individual custom pallets and monitor them with ShockWatch™ devices.

OneCall's Award-Winning Customer Service
At OneCall, we're committed to exceeding our customers' expectations - and that's earned us high marks from several major publications and retailer rating websites.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (261 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 231 Reviews
newegg
89%
Good Rating + 4 22 Reviews
newegg
8%
Average Rating + 3 1 Reviews
0%
Poor Rating + 2 3 Reviews
newegg
1%
Very Poor Rating + 1 4 Reviews
newegg
2%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/26/2016

Rating + 5

Good service

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Asad S.
Order Date : 2/29/2016

Rating + 5 Excellent Service and fast delivery

Very good service overall. The packaging will excellent with shockwatch label activation on the package. Price was the best considering it got purchased in March 2016 anywhere on the Internet. Have one interaction with OneCall person before deliver and the person was very responsive. Just got installed on the wall and more in the next few days.

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Andrew K.
Order Date : 12/15/2015

Rating + 5

Never a bad experence when dealing with OneCall. Would highly recommend them

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witreker
Order Date : 11/30/2015

Rating + 5 Super Fast Shipping

Could not be happier with the speed of shipping.

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hngo
Order Date : 10/25/2015

Rating + 5 Recommended.

Fast shipping, well packaged.

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BiGVolk
Order Date : 9/25/2015

Rating + 5 MARANTZ AV7702 PRE-AMP/PROCECESSOR

Tje best av Pre/Pro ive owned! DOLBY ATMOS,HDAM PRE-AMP CIRCUITRY, SILENT & STUNNING SOUND! Really out of its price league! Does all I'll need.
Martin Logan Request front speakers
Harman Kardon Citation 22 front stereo amp
Harmon AV2000 5 channel surround amp
B&K 2500 5 channel Atmos amp
CROWN (Harman)cts4200 4-channel surround amp
Carver/sunfire EQ 10 sub 4-10" subs
mK sound s-100b surround & ceiling speakers

Did you find this review helpful? Yes No

Bionator
Order Date : 9/14/2015

Rating + 5 Double Boxed for Protection

Double boxed for protection, very fast shipping, excellent seller. Highly recommended

0 out of 1 people found this review helpful. Did you? Yes No

Bobbio
Order Date : 8/30/2015

Rating + 5 Very Happy

Extremely fast shipping!

0 out of 2 people found this review helpful. Did you? Yes No

Panzbojek
Order Date : 7/26/2015

Rating + 1 Shipping

Nightmare . Do not buy from this seller
Seller Response:Thank you for taking the time to speak with us about your purchase. We are delighted to learn the feedback was intended for another seller and does not reflect your experience with us. Please feel free to call me if you have any questions or concerns regarding your purchase.

Best regards,
Brian Lackey
Sales Manager
800.663.5255


0 out of 1 people found this review helpful. Did you? Yes No

Bear
Order Date : 5/8/2015

Rating + 5 Great Seller

Called ahead of time. Very good customer service. No wait times when calling. Highly recommend this seller.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Returning New and Like-New Items
    You may return any factory-sealed new or open like-new merchandise within 30 days of your purchase date.
    We’ll issue your choice of a refund or an exchange for amount of the merchandise.
    Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc).
    Please note that additional fees may apply if any accessories are missing from returned items.
    Returning Defective Items
    When you receive your order, we recommend that you keep all packing materials for at least 30 days in case you need to return an item.

    You may return defective merchandise within 30 days of your purchase date.
    Please help us expedite your request by including a detailed description of (1) the defect and (2) how to replicate the problem.
    We’ll issue your choice of a refund or an exchange.
    Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc).
    Please note that additional fees may apply if any accessories are missing from returned items.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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