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Seller#: 0UHZRBI93O2LN4770

OneCall.com Seller Profile 800-663-5255 Email This SellerEmail This Seller  See all products from OneCall.com See all products from OneCall.com

About Us
OneCall isn't your average online retailer. Among the earliest to sell consumer electronics online, OneCall has been around more than 16 years as the online arm of Huppin's Hi-Fi, Photo & Video, a cornerstone of retail electronics in Spokane, WA. Privately owned and operated by the Huppin family, OneCall is the latest addition to a family business that started back in 1908.

Ranked number 67 out of the top 100 largest electronics retailers (TWICE Magazine, May 2005), OneCall will impress you with our ability to combine top-tier customer service AND ultracompetitive pricing. We're happy to take your questions, we update our pricing daily and we deliver on time. Its no surprise, we have the customer ratings to prove it: A+ Better Business Bureau Rating, A Rated Google Trusted Store, Elite Status on StellaService.

Fast, Safe Shopping
Shopping online at OneCall is fast, easy, and secure. We test and certify our site every day using McAfee Secure to protect your information against identity theft and credit card fraud.

Expert Advice
Our Spokane, WA, call center staff is highly trained, experienced, and non-commissioned. At OneCall, we pride ourselves on our ability to answer all your questions about technology, product compatibility, quality, performance, connectivity, and much more.

Quick Shipping
OneCall uses FedEx Ground as our standard shipping method. We process orders as late as 4 p.m. Pacific Time, so most orders ship the same day. Oversized items, such as large TVs and certain speakers, ship via motor freight; for additional safety, we strap these items to individual custom pallets and monitor them with ShockWatch™ devices.

OneCall's Award-Winning Customer Service
At OneCall, we're committed to exceeding our customers' expectations - and that's earned us high marks from several major publications and retailer rating websites.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (25 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 19 Reviews
newegg
76%
Good Rating + 4 3 Reviews
newegg
12%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 2 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
jimmurray1946
Order Date : 8/15/2014

Rating + 5 good cameras at an affordable price.

cameras arrived very fast and I'm still overwhelmed with the price. Bought two and have no regrets.

Did you find this review helpful? Yes No

Lori
Order Date : 10/17/2014

Rating + 4 Bose Speakers

Fast ship. Thanks so much.

Did you find this review helpful? Yes No

Mark M.
Order Date : 8/12/2014

Rating + 5 Klipsch Speakers

I bought a pair of RF 82-II for around 1,200.00 from Onecall.com. Had had a few questions about the purchase and they were quick to answer, I used the live chat on their website. After I placed my order someone called me to confirm I had ordered correctly. Customer service seems top notch and they shipped the speakers the next day. I couldn't ask for a better experience!

Did you find this review helpful? Yes No

ls8682
Order Date : 6/25/2014

Rating + 2

I ordered two items from NewEgg on the order basket.
The NewEgg item came as expected - above avg service and shipping.

The item from onecall was shipped late and arrived late. No apparent concern for the customer.

I will hesitate to buy split shipper items in the future.

0 out of 1 people found this review helpful. Did you? Yes No

RazerCrazy
Order Date : 5/27/2014

Rating + 4 Good customer service

If it were not for the fact that I had to pay to return it, I would have given it 5 eggs. But I understand the cost.

Did you find this review helpful? Yes No

Mo
Order Date : 3/11/2014

Rating + 5 Solid Vendor

I'm a repeat customer of OneCall. My item arrived on time and well packed.

Did you find this review helpful? Yes No

N/A
Order Date : 3/15/2014

Rating + 5

Pkg. arrived safe and on time . Thanks

Did you find this review helpful? Yes No

JT
Order Date : 1/6/2014

Rating + 5 excellent customer service

I ordered a receiver that ended up being defective (one of the internal amps quit working). OneCall support was fantastic. They responded promptly and courteously to my requests for refund (that model was no longer in stock and therefor could not be replaced; discount towards another product was offered). I had my RMA, shipping label, and full refund all in less than two weeks. Excellent experience despite a defective product thanks to the superior customer service - would not hesitate to do business with them again.

Did you find this review helpful? Yes No

Everycredit
Order Date : 2/6/2014

Rating + 5 Quick, fantastic, no drama

Excellent product selection, customer service (I had to return an item and there was no hassle and they were very quick to respond), shipped same day (if possible/practical), and located on the west coast, making FedEx ground shipping quicker for me.

They ship quicker than Newegg and they exceed their customer service, in my opinion. I would not hesitate to do business with them again (I would also buy from them over any other vendor on Newegg, including Newegg).

1 out of 1 people found this review helpful. Did you? Yes No

DesertStormVeteran
Order Date : 12/28/2013

Rating + 5 Perfect

Delivered as promised in flawless condition. That is all I ever ask when I order online.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returning New and Like-New Items
    You may return any factory-sealed new or open like-new merchandise within 30 days of your purchase date.
    We’ll issue your choice of a refund or an exchange for amount of the merchandise.
    Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc).
    Please note that additional fees may apply if any accessories are missing from returned items.
    Returning Defective Items
    When you receive your order, we recommend that you keep all packing materials for at least 30 days in case you need to return an item.

    You may return defective merchandise within 30 days of your purchase date.
    Please help us expedite your request by including a detailed description of (1) the defect and (2) how to replicate the problem.
    We’ll issue your choice of a refund or an exchange.
    Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc).
    Please note that additional fees may apply if any accessories are missing from returned items.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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