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Seller#: 0UHZRBI9E6MMK0C70

AUDIO VIDEO EXPRESS Seller Profile 888-752-7669 Email This SellerEmail This Seller  See all products from AUDIO VIDEO EXPRESS See all products from AUDIO VIDEO EXPRESS

We at Audio Video Express are committed to customer service and satisfaction. With over 25 years of experience in the digital, electronics, and camera field we are able to offer you the consumer, the latest up to the minute and most competitive pricing as well as an extremely courteous, knowledgeable, and experienced support staff. Call us Toll-Free @ 888.752.7669

Product Warranty: All our products are brand new and warrantied by the respective manufacturers, unless specifically stated otherwise on the specific product. All Manufacturer Warranties are subject to the conditions set forth by the respective manufacturers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dave from CO
Order Date : 11/8/2013

Rating + 5 Great seller

I bought a Olympus tough camera, It was delivered quickly as promised for free(sooner than expected). It was new as expected. Unfortunately it broke on day 4 of use. Not the seller's fault. The seller rapidly replaced it, sending the second one out rapidly as well. Can't ask more from a seller. Would definitely shop here again

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Order Date : 8/9/2013

Rating + 5 TG-2 camera and in store promo included

Super fast delivery and very helpful and I'd would definitely do business with seller again in a heartbeat +++++++

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Order Date : 6/27/2013

Rating + 2 Raised the price

I bought a camera (Olympus Stylus TG-2) from them, it broke, I wanted to exchange it to try again with it. So I followed their directions, and instead of getting another camera I got a refund. I called the company and was instructed to re-buy the item on the website. When I went to the website to re-buy the item it was $50 more! I went to another website and purchased the camera for the original price I paid on Newegg.

They get two stars not one because the they do answer the phone and provide assistance.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    You can cancel your order for any item, provided that the order has not yet entered the shipping process.

    Return Policy Disclaimer
    All products may be exchanged or returned within 30 days of the invoice date. Thereafter, all sales are final. There will be no returns on opened printers, scanners, and special orders.

    Discontinued & Refurbished Products
    At times, Audio Video Express will offer specially priced items that have either become discontinued by the manufacturer, or are refurbished. These products may be exchanged or returned within 30-Days of the invoice date.

    Pertaining to all items purchased
    All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and returns cannot be accepted or processed without one. An RMA must be requested within 30 days of the original purchase invoice date. Thereafter, all sales are final and any applicable exchanges and returns are the responsibility of the manufacturer. All products are sold with their respective manufacturers warranties. Please note that warranty periods and services vary by manufacturer and product.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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