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Seller#: 0UHZRBI9E6MMK0C70

AUDIO VIDEO EXPRESS Seller Profile 888-752-7669 Email This SellerEmail This Seller  See all products from AUDIO VIDEO EXPRESS See all products from AUDIO VIDEO EXPRESS

We at Audio Video Express are committed to customer service and satisfaction. With over 25 years of experience in the digital, electronics, and camera field we are able to offer you the consumer, the latest up to the minute and most competitive pricing as well as an extremely courteous, knowledgeable, and experienced support staff. Call us Toll-Free @ 888.752.7669

Product Warranty: All our products are brand new and warrantied by the respective manufacturers, unless specifically stated otherwise on the specific product. All Manufacturer Warranties are subject to the conditions set forth by the respective manufacturers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
67%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
33%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dave from CO
Order Date : 11/8/2013

Rating + 5 Great seller

I bought a Olympus tough camera, It was delivered quickly as promised for free(sooner than expected). It was new as expected. Unfortunately it broke on day 4 of use. Not the seller's fault. The seller rapidly replaced it, sending the second one out rapidly as well. Can't ask more from a seller. Would definitely shop here again

Did you find this review helpful? Yes No

Block
Order Date : 8/9/2013

Rating + 5 TG-2 camera and in store promo included

Super fast delivery and very helpful and I'd would definitely do business with seller again in a heartbeat +++++++

Did you find this review helpful? Yes No

tAp
Order Date : 6/27/2013

Rating + 2 Raised the price

I bought a camera (Olympus Stylus TG-2) from them, it broke, I wanted to exchange it to try again with it. So I followed their directions, and instead of getting another camera I got a refund. I called the company and was instructed to re-buy the item on the website. When I went to the website to re-buy the item it was $50 more! I went to another website and purchased the camera for the original price I paid on Newegg.

They get two stars not one because the they do answer the phone and provide assistance.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    You can cancel your order for any item, provided that the order has not yet entered the shipping process.

    Return Policy Disclaimer
    All products may be exchanged or returned within 30 days of the invoice date. Thereafter, all sales are final. There will be no returns on opened printers, scanners, and special orders.

    Discontinued & Refurbished Products
    At times, Audio Video Express will offer specially priced items that have either become discontinued by the manufacturer, or are refurbished. These products may be exchanged or returned within 30-Days of the invoice date.

    Pertaining to all items purchased
    All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and returns cannot be accepted or processed without one. An RMA must be requested within 30 days of the original purchase invoice date. Thereafter, all sales are final and any applicable exchanges and returns are the responsibility of the manufacturer. All products are sold with their respective manufacturers warranties. Please note that warranty periods and services vary by manufacturer and product.
RMA instructions
    1. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and owner’s manuals. The original packing slip from the order must be included and the RMA number must be legibly written on the return label. There will be a nominal fee if the products original box is damaged. Even if only part of an item is defective, the entire original package must be sent back in order to receive an exchange or return credit from Audio Video Express.
    2. The returned package must be received within 7 days of the RMA issue date.

    3. When exchanging an item, you will be sent your new tracking number and replacement item after Audio Video Express receives and approves the returned item.

    4. Shipping and handling fees are non-refundable.

    5. All refunds for credit will be issued only to the credit card account that appears on the original invoice. Allow 2-4 weeks for credit.

    6. After 14 days, all applicable exchange and return
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