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Seller#: 0UHZRBI9KKC3H393B

Hamswan Seller Profile 800-3901119 Email This SellerEmail This Seller  See all products from Hamswan See all products from Hamswan

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International seller. Newegg will be responsible for all RMA and general customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/26/2014

Rating + 1 Shippinng from Hong Kong

I don't have the phone yet is it is still en route. The phone was ordered on 4/26/2014. Shipping time was advertised as 5 to 15 days. It is now 23 days after the order was placed. Furthermore, tracking is not even possible until the package arrives in the US, so the tracking info was only available a couple of days ago. I see that Hamswan has multiple accounts with NewEgg such that some are as yet reviewed by the customers. It would be better if the shipping time and lack of tracking provided upfront in the NewEgg catalog.
Seller Response:I send the phone by Sweden because the epacket doesn't ship phone. The This shipping way takes a long time,you contact me to ask tracking. To help you receive phone. I resend a replacement on 2014/5/5 I just track it ,the latest tracking informaiton shows item was delivered at 10:28 am 21 May.

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Order Date : 12/5/2013

Rating + 1 Poor Shipping

I ordered from this seller and after one month I still have not received the product.

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Order Date : 10/11/2013

Rating + 1 Logn wait

Took two weeks to get the IP camera here and it doesn't work.

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Order Date : 8/21/2013

Rating + 1 Horrible seller

Horrible seller, never responded to my email or report a problem to them. I’ve rated them before but the review was never posted.
Camera failed after I had it 21 days, although their policy states 30 day return policy. Calculate in the 11 days for shipping and I’m over the 30 day policy date.
Took my money and continues to be on New Egg? How is that possible?

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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