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Treadmill Doctor Seller Profile 888-362-1105EXT233 Email This Seller See all products from Treadmill Doctor
Treadmill Doctor is the most trusted name in fitness equipment and is the world's premier online retailer of treadmill and elliptical parts.
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Standard Return Policy
Thank you for your order. We attempt to ship your order as quickly as possible and most in-stock items ship the next business day for all orders received by midnight CST on any business day. Due to drop ship requirements of some of our suppliers, Canadian orders may require additional lead times before an order ships. On Canadian orders, prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.
Select products may be drop shipped or placed as a special order. This will add additional handling time to your order. If you have placed a drop ship or special order via our website or one of our online channels we will contact you via email to notify you. If you placed the order via our call center you will be notified at the time of purchase. Special order items are non-returnable.
Products may be returned in NEW CONDITION within 30 days of invoice date for a refund or exchange. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 20% RESTOCKING FEE. The refund does NOT include shipping charges. All retuned items will be charged a $7.50 USD shipping fee to cover the cost of the original shipment.
It is the customer's responsibility to contact our customer service department if a defective or incompatible product is sent in order to get a replacement. Do not go out and buy the product from another supplier before contacting us! Otherwise you will still be subject to the Restocking Fee! We quickly take care of any warranty issue.
When returning an item make sure to include a copy of the original invoice sent to you inside the package and a note explaining the issue. If your shipment came directly from the manufacturer send it to OUR warehouse, not theirs, if you send it to anyone except us we will be unable to credit anything to your account, because we obviously do not have your part so there is nothing that we can credit, and many factories, unlike Treadmill Doctor, do not accept returns. Please insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take 7 business days to post to your statement; this depends on your bank or Credit Card Company. Check and money order payments will be mailed a check within 7 business days upon a successful return. If you have any questions regarding your order, feel free to email us at firstname.lastname@example.org.
All returns should be shipped to:
1333 KANSAS ST
MEMPHIS, TN 38106
In addition to our previously listed policies and fees, certain orders are subject to additional fees based on the situation:
Re-ship an order that was ordered incorrectly on the original invoice: $7.50 USD
Customer gives the incorrect part number or dimensions for an order: $7.50 USD