Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Shipping Destination: United States
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UHZRBI9J28L57265

Top10Cell Seller Profile 212-225-8307 Email This SellerEmail This Seller  See all products from Top10Cell See all products from Top10Cell

Top10Cell is your premier destination for the best deals on today’s hottest smart phones, wireless accessories and all of your cellular needs. With over 30 years of experience and stellar customer service, we provide an unmatched customer experience along with unbeatable pricing, guaranteed!

Top10Cell carries an unbeatable selection of fully unlocked, GSM phones, that can be used Internationally and with all of the major GSM carriers/operators. Because Top10Cell holds no allegiance to any particular wireless carrier, we are able to offer the most comprehensive selection of phones, genuine bluetooth headsets and general accessories. We carry all the major brands including: Apple, Blackberry, HTC, LG, Motorola and Samsung. In addition, all of our products are stocked in-house, and ship directly from our warehouse to our customers; orders will never be drop shipped, which means your product will arrive promptly, exactly as described.

At Top10Cell, everything we do is about the customer and our extensive experience in the business has allowed us to cultivate several policies and services that are sure to please all of our customers.

Speedy, Free Delivery

Top10Cell strives to create the best customer experience and this is exemplified in our shipping policy. Orders are processed promptly on all items, sitewide.

The Customer Comes First!

At Top10Cell, customer satisfaction is the most important thing to us and we strive daily to make your checkout process as seamless and stress-free as possible. From the first time you land on our site, up until you get your products, our team strives to do everything in our power, to make your experience unforgettable.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
46%
Good Rating + 4 1 Reviews
newegg
9%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
9%
Very Poor Rating + 1 4 Reviews
newegg
36%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Sick child mom
Order Date : 10/8/2013

Rating + 1 BEWARE OF INFERIOR PRODUCT FROM THIS SELLER

On the first day that I received my Samsung S4 from this seller I called Newegg to let them know something was wrong with the phone. The screen will go black when you press on the back of the phone. Today five months later, I got the run around while my child is sick and this is the only line of communication with his doctors. Newegg denied helping me, Top 10 cell representative did not care to hear my complaint. Service net the extended insurance referred me back to Top 10. Today Samsumg declines to repair my phone because I have to find out the origin of the phone. Where do I find the origin of a phone? DO NOT BUY FROM TOP 10 CELL THERE IS NO CUSTOMER SERVICE.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/16/2014

Rating + 5 Wonderful First Time Experience

- So far very glad I decided to get my new Samsung Galaxy S 4 mini GT-I9195 (Unlocked) from this reseller.

- The reseller sent it 2 Day Priority; I only paid for 3-5 day shipping! Thank You!

- Phone came in the original box with all the accessories.

- The phone was unlocked as advertised, I received the French version, was already set to English.

- Came with European to American charger adapter which is a thoughtful touch, since they didn’t have to provide it, they typically cost about $4.

I will for sure look for this reseller the next time I need to get another phone.

0 out of 1 people found this review helpful. Did you? Yes No

Gary
Order Date : 11/29/2013

Rating + 5 Completely Satisfied

I am completely satisfied with the product and the customer service is very polite and prompt! Highly recommend buying from this seller

1 out of 2 people found this review helpful. Did you? Yes No

Guru
Order Date : 9/30/2013

Rating + 1 Not as Promised

In the picture there was a earphone but I got the phone without a earphone

2 out of 2 people found this review helpful. Did you? Yes No

ME
Order Date : 9/25/2013

Rating + 1 Investigate before you buy!

Two issues: 1. Cell phone default language was Spanish. If you have to do a master reset and do not know Spanish you have a problem. This was not disclosed in the Newegg sales literature/product description. 2. Shipping charges were included in sale price. Yet it was delivered USPS with a $4.88 POSTAGE DUE which I had to pay. Not a part of the deal. However - the cell phone was unlocked and did function.

4 out of 4 people found this review helpful. Did you? Yes No

Bowtie3
Order Date : 8/15/2013

Rating + 5 Excelent Customer Service

When I ordered my phone from Top 10 Cell I thought I made a mistake and ordered the wrong phone ( I didn't as it turned out ) and when I contacted them they apologized and said it was to late to stop the order as it had already shipped , this all happened in less than 24 hours . They told me to apply for an RMA when the phone arrived if I couldn't use it. The phone arrived the next day and my carrier ( Metro PCS ) was able to activate the phone and It works great . Supper Price Fast Shipping AND Helpful people Top10Cell has It Right Great Co. Will buy again when I need another phone.

1 out of 3 people found this review helpful. Did you? Yes No

Alex
Order Date : 9/17/2013

Rating + 1 Bad Service

I had tried emailing the seller for my Tracking Number and never got an actual number i could use to track it. I had also paid for 2 day delivery and got it 4 day delivery... Guest service is the most important thing to me... The phone works great that i had bought from them it is exactly what they had posted but the service was terrible.

2 out of 2 people found this review helpful. Did you? Yes No

Vladimir
Order Date : 8/27/2013

Rating + 4 Nokia Lumia 900 unlocked

The cellphone was new but they didn't send me the headphones i write to them and don't have answer.

2 out of 2 people found this review helpful. Did you? Yes No

SD
Order Date : 8/27/2013

Rating + 5 Galaxy Tab 3

Fast shipping. Excellent seller.

1 out of 4 people found this review helpful. Did you? Yes No

nbutchern
Order Date : 9/11/2013

Rating + 5 As Advertised-- Will buy again!

My phone arrived and it was just as advertised. This retailer shipped very quickly and best of all its a american retailer. Tried to buy a phone from the maker in China to save money, never again was a nightmare! If I need a phone thats made in china Ill see if top10cell can get it..

2 out of 3 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    • Top10Cell offers a 30 day return policy/warranty for defective items (beginning on the date that the buyer receives the item) and a 14 day return policy for any other reason.

    • Any item that is not defective which needs to be returned must be done so within 14 days from the date that the buyer receives the item and must be shipped back to our facilities at the buyer’s expense. After 14 days we will not accept any returns or issue any refunds, regardless of the issue, unless the phone is defective.

    • If the phone is defective it must be returned within 30 days from the date that the buyer receives the item. Once it arrives at our facilities it will be checked for the specific defectivities listed by the buyer and a full refund will be issued - provided that all of the accessories and manuals are present and the phone has no physical imperfections.

    • Our 30 day return policy only applies to defective items, or if a mistake has been made on our end - such as a buyer receiving the wrong item. For any other reason the phone must be shipped back within 14 days of the delivery date and the buyer will be subject to a restocking fee which may range from 20-50%, which will be deducted from the refund amount. Please note that the restocking fee will depend upon the condition of the phone and the presence of the accessories/manuals.

    • There is no return acceptable if the phone has any physical damage or has been rooted, even within the 14 day return period. This includes, but is not limited to: cracked screen, dents, heavy noticeable scratches, and/or water damage. In this case, the phone can be returned to the customer at the customer’s expense.

    • A restocking fee will be charged to the buyer if the phone is not in brand new condition and is not resellable as brand new. This includes: missing plastic bags, heavily damaged boxes/packaging or writing on the box, missing or extremely dirty screen protectors, and/or any missing accessories. The restocking fee will depend upon the condition which the phone is returned in and which accessories are or are not present.

    • We will not be held responsible for postage fees on packages being sent back to our facilities from outside of the U.S. - regardless of the reason in which the phone is being returned. If a buyer wishes to return a phone to our facilities from outside of the U.S. they must incur all of the postage expenses required to do so.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau