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Seller#: 0UHZRBI9J28LVTBC9

Mwave Seller Profile 800-251-4648 Email This SellerEmail This Seller  See all products from Mwave See all products from Mwave

Mwave was founded in 1989, and is located in Southern California in the City of Walnut.

Mwave provides users with the highest quality service, which keeps our customers coming back. Not only are we conveniently available through the internet and e-mail for sales and service, but we have toll-free sales and service hotlines where you can speak to an actual live representative, who will give you the personal service you deserve.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
33%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
67%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 5/6/2014

Rating + 1 Sent wrong part

They sent the wrong item which was fine, it happens. What they sent was BL-FP180B lamp for projector, what i ordered was WD-60C9 lamp for T.V.. They refused to admit they messed up telling me i would have to pay to send it back, though it was their mistake not mine. After wasting a hour on the phone with them they finally said they would send me a shipping label to send it back. They never did, still waiting for them to care about their customers. DON'T BUY FROM THEM.

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sf
Order Date : 10/23/2013

Rating + 1 Avoid this company at all costs.

Comments: Bought a replacement lamp for our Mitsubishi projector. Thing died 1 week outside of the 150 day warranty. No where near the 1500 hours one would expect the bulb to run. Died with no warning. Got nothing but a big blow off from the seller.

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We are sorry to hear you are having issues with your item. *However this item only comes with a 5 month warranty from the initial purchase date. Unfortunately we would not be able to assist you with any returns.* Sincerely, Customer Service (1448)

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Mark U.
Order Date : 4/6/2014

Rating + 5 Original TV Lamp for Mitsubishi WD-60C8 with Housing, Philips / Osram Bulb Inside, 150 Days Warranty.

I saw a couple of bad reviews... so I thought that I would give my experience with this company. I purchased a Original TV Lamp for Mitsubishi WD-60C8 with Housing, Philips / Osram Bulb Inside, 150 Days Warranty. This is a older TV that I gave to a neighbor. I ordered the bulb on NewEgg. Product arrived in 5 days via UPS. I un-boxed. I installed. Everything worked perfectly. This is the way internet transactions are supposed to work. No complaints and I would buy from this company again based upon my purchasing experience.

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ektor harry
Order Date : 1/8/2014

Rating + 5

pleased with service

0 out of 1 people found this review helpful. Did you? Yes No

dave
Order Date : 11/26/2013

Rating + 1 Bad Lamp

I would give zero stars if possible. The lamp wasn't wired right. After trying to get it into the projector, it shorted it out and ruined the projector. Trying to get some satisfaction, but only being forced to jump thru hoops. I have given new egg thousands in business the last couple of years. No more.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/11/2013

Rating + 1 Broken

The bulb I purchased was broken upon arrival. I unfortunately didn't discover this until a month later and can't get an RMA for it.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Mwave.com Refund and Replacement Warranty - Mwave.com offers our customers a 30-day (30 days from the original invoice date) satisfaction replacement or refund guarantee on all purchases, with the following exceptions noted below. After 30 days, each product carries their own individual manufacturer warranties, as offered by the manufacturer.

    CPU / Memory / Refurbished Products
    All OEM Processors, Memory, and refurbished computer products carry a 7 day refund policy. 1.
    Non-Returnable Items
    Due to manufacturer's policies, Mwave.com can not accept refunds or returns on All Software, Cell Phones, Game Titles, Retail Boxed Processors, Notebooks, Blank Media and Blank Cartridges, Camcorders, Printer Cartridges, Notebook Batteries, Liquid Cooling Products, , Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. Defective merchandise can be returned to the manufacturer directly.
    Bulk Items
    We are unable to accept Bulk Items for return or replacement (including but not limited to such items as Air Conditioners, Televisions and LCD Displays 24 inches and larger). Items may be returned direct to the manufacturer for defective replacements. We urge you to examine your product upon arrival to ensure appropriate condition, before signing for the package.
    Computer Cases (Chassis)
    Due to manufacturer's policies, Mwave.com can not accept refunds on Computer Chassis'(cases) and Supermicro products. Defective Computer Chassis'(cases) and Supermicro products are however eligible for replacements during the applicable warranty period.
    Computer Systems built by Mwave
    Computer Systems assembled by mwave, carry their own individual manufacturer warranties after 30 days.

    LCD Monitor Dead Pixel Policy
    There must be a minimum of 7 dead pixels to classify an LCD display as defective and be eligible for return.
    However, to take advantage of Mwave.com's return guarantee policy, Customer agrees to comply with Mwave.com's Product Return Procedure a set forth below. Any breach of Mwave.com's Return Policy Procedure will result in the loss of Mwave.com's replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

    Product Return Procedure:

    To return a product based upon Mwave.com's replacement/return guarantee, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Mwave.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to Mwave.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
    Customer is solely responsible for shipping any returned product to Mwave.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, un-altered (unworn, if applicable) and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or altered, Mwave.com's Return Procedure will be breached and Mwave.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
    Mwave.com will not refund to Customer the original shipping charges. In addition, Mwave.com will assess a 15% restocking fee against the Customer's account on all non-defective returns for refund.
    Products being returned for a refund, must be received by Mwave.com prior to 30 days from the original invoice
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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