Skip to: | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Wish List
  • Feedback
  • Help
Search all
Home > 
Review Center > 
Seller#: 0UHZRBI9J28L6CD51

Good Guys Electronics Seller Profile 888-211-9379 Email This SellerEmail This Seller  See all products from Good Guys Electronics See all products from Good Guys Electronics

Welcome to Good Guys Electronics; the internet’s number one stop for on-line electronics shopping. We pride ourselves on going above and beyond for our customers. Shop with us and experience a seller who offers the best deals available. We go above and beyond in taking the time to list products carefully with much attention to detail to avoid buyer confusion. We know your purchases are important to you, so shipping is performed with the utmost of care and timeliness. At Good Guys Electronics we take pride in knowing our customers are getting everything they expected, and with over ten years in the Cell Phone and Electronics field, the knowledge to help them make the right purchase for their needs. Have a look at our feedback and compare. You'll see what other shoppers have experienced; a company that knows that you deserve the best for every purchase, big and small! Shop with confidence at Good Guys Electronics, and let us show you what on-line shopping looks like when it's done right

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (42 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 17 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 20 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 2/3/2015

Rating + 1

poor shipping

Did you find this review helpful? Yes No

Order Date : 1/8/2015

Rating + 1 The Good Guys - NOT!!!!

"The Good Guys", I guess we have another entry in the oxymoron dictionary.
I purchased this item for ~$55. It was a Christmas present and was DOA. I contacted the seller on 12/28/14 through Newegg. They replied mid day on the 29th to ask if I wanted a refund or replacement and I replied with replacement. I didn't hear anything else for 2 days. I submitted a complaint to Newegg and got a reply late in the day with an RMA number, too late in the day to do anything with the return. The following day was New Years. I shipped the package on 1/2/15 at the cost of $38.43 (UPS ground). Two weeks to the day I received the replacement.
Total cost for a $55 purchase - $93.43.
Total time to resolve 3 weeks.

1 out of 1 people found this review helpful. Did you? Yes No

Just Some Guy
Order Date : 12/25/2014

Rating + 2 Shipped Late

Ordered Dec. 26, estimated delivery date was Jan. 6, did not ship till Jan 7. In today's world of online shopping this is not acceptable. Once the product arrives I will update the rating depending on the condition of the product and how long it takes to get here.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/14/2014

Rating + 1 Don't buy from this seller!

Company shipped me a kid's toy that was defective out of the box. Never worked right. And after just one day - stopped working all together.
Now they want ME to pay to ship it back!! What a rip! I could see that if it had been months - but just one day's use and dead?? They should be handling this defective product completely themselves.
If they're not willing to live up to their responsibilities - I'm just going to head over to my credit card company, give them the defective product, and get them to give me a complete refund. That's how the system works - you get substandard/defective goods, you get a refund.
Beware Good Guy Electronics -- I'm not pulling punches!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/24/2014

Rating + 1 Poor Service

It has been over a week now and status show shipped but tracking does not show up anything...

Rating should be ZERO

Did you find this review helpful? Yes No

Order Date : 12/9/2014

Rating + 5 Good

Exactly what I expected.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/7/2014

Rating + 1 Poor execution and Zero service

Ordered two items thru Good Guys and received only 1 item. They have not gotten back to me via phone or email. NewEgg has been sitting on the order as well. Shame! These are NewEggs affiliates and to allow this type of behavior is only prompting more of this insidious behavior.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/16/2014

Rating + 1 Bad/unreliable shipping

Purchased from Newegg marketplace, Good Guys Electronics. They were courteous and helpful for the purchase order. The item was to be delivered 5-7 business days. After 7 business days the carrier selected (USPS) had not received the item for shipping. I requested a refund since the items would never arrive buy the time needed.

Did you find this review helpful? Yes No

Order Date : 11/29/2014

Rating + 5

Excellent experience, Shipped out 2 separate orders in a timely manor. Product was exactly as described and I will not hesitate to do business with again, Thanks

Did you find this review helpful? Yes No

Order Date : 12/19/2014


AD promised "WILL ARRIVE BY CHRISTMAS". THey didn't even ship out until 4 days after order, with projected delivery date of 12/31 !!!!! A WEEK after Christmas. Don't believe their hype! Never buy from them again.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.