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Seller#: 0UHZRBI9J28L709DF

Trademark Computer Seller Profile 815-531-1212 Email This SellerEmail This Seller  See all products from Trademark Computer See all products from Trademark Computer

Trademark Computer is committed to providing excellent products, excellent prices, and excellent service.Trademark Computer specializes in quality refurbished computer hardware and consumer electronics. Our years of experience in this business allows us to bring our customers the best deals, hands down! Trademark Computer strives for top rated customer feedback and do our best to insure every one of our customers gets the attention and service they deserve.
We are committed to bringing you working, tested product and if we don't, we've got you covered. Trademark Computer customer service representatives are available by phone to assist you 9am-5pm CST Monday-Friday

We strive for 5 Egg feedback, so if you have any issues at all, please do not hesitate to give us a call or send us an email.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (18 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
newegg
50%
Good Rating + 4 3 Reviews
newegg
17%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
11%
Very Poor Rating + 1 4 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/24/2014

Rating + 5 No problems

Macbook Air was properly packed, and delivery was speedy. I would do business with them again.

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Fletcher
Order Date : 7/13/2014

Rating + 4 VERY Nice transaction

I was very happy with this seller. The refurb laptop I bought looked like new, was sturdily packaged and arrived five days after my order was placed. It was as advertised, loaded with basic software and ready to work right out of the box. I didn't have the trouble of deleting unwanted applications, and had plenty of room to load whatever I needed. They kept me informed about the status of my order. I gave them less than a perfect rating only because on principal I don't give perfect ratings on a first transaction, although I was tempted to make an exception for them. I am a nervous sort who likes the tracking # so I can check on the status whenever I feel like it. I needn't have worried here, and if my next transaction with them goes as well, I will indeed check the "5" rating.

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N/A
Order Date : 7/24/2014

Rating + 1 can't even get a response

I ordered and received a MacBook Air from Newegg. When it arrived the power cord included was a cord for an Apple desk top computer and none for the MacBook air. I have called everyday and left messages but get absolutely no response back. All I want is the proper cord and wall unit for what I purchased. I have no idea if the MacBook actually works since I can't charge it up.
Seller Response:Unfortunately we are not open on the weekends, but we did have the correct AC adapter sent out first thing Monday morning. We appreciate the business, and apologize for the inconvenience.

best regards,


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N/A
Order Date : 4/9/2014

Rating + 1 Cloud Blue Purchase

We ordered a computer from Newegg. Item was shipped to us from Cloud Blue. We were not shipped a computer but instead receive a Chrome tablet. We called Newegg, we were told to call Cloud Blue. We did that and were sent a shipping label link to return item. We returned item and are still waiting on refund from Cloud Blue.
Seller Response:Hello,

We are very sorry for the delay/confusion. A full refund has been processed, and we appreciate your interest.

best regards,


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V Barr
Order Date : 4/8/2014

Rating + 5 Refurb - Dell Latitude E6400

Top rate seller!! Laptop in excellent condition, super fast and safe shipping!! FIVE STAR RATING
THANK YOU

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TechnoQueen
Order Date : 4/12/2014

Rating + 1 No WIFI on refurbished Laptop

Purchased refurbished Laptop computer with an inoperable WIFI. Wrote for RMA, nothing. Wrote again on Friday and received a message that they do not work on weekends. Sounds unprofessional to me. Never again will I buy from other vendors on Newegg.
Seller Response:Setting up your wireless can be difficult, I am sorry you had a problem with one of your laptops. We are open M-F 8:00 - 5:00, and apologize we were not able to help over the weekend.

We did send a pre-paid shipping label, and processed a full refund. Thank you for your interest!


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BC
Order Date : 3/22/2014

Rating + 5 Great refurbished laptop

Excellent condition and received within a week. Windows activation code on the bottom made online activation slick. I recommend this reseller!

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Brian W
Order Date : 3/22/2014

Rating + 5 Great Item from a Great Seller

Bought a refurbed Dell from another seller and it was in poor condition, made noise, and was almost disgusting to touch. Based on other reviews, took a chance with Trademark Computers and bought a refurb of the same model. This thing looks new, has Windows 7, and runs great. Would gladly do business with them again. Processing of the order could have been faster, but that may have been a Paypal issue, it arrived quickly once the processing was complete.

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krakanova
Order Date : 2/10/2014

Rating + 4 Got my computer in a week

Got my Dell OEM computer in about a week. Packaged well.

The delivery company did not have my apartment number. And the number was not on the package. They called my phone number (which was old) to get the apartment location in the building. It found its way to me that day, however. Note that NewEgg has my apt number and i have had no problem getting packages before.

Also, did not receive keyboard with computer and mouse but don't need it.

Thanks for comp

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Josh
Order Date : 2/27/2014

Rating + 5 Totally Impressed

I purchased a refurbished/reconditioned laptop, and I'm totally happy with what I received. I believe in giving credit where credit is due, and this seller deserves high praise. First, the price was great along with fast and free shipping. Second the laptop was nicely packaged. Third, I was in disbelief at the overall cosmetic condition of the laptop. It's hard to know visually that the computer was a "used" device. From the exterior, to the keys, to the screen, to the mousepad and buttons --- everything looked clean and nearly flawless. Fourth, it not only came with a legit Windows 7 Operating System, but also with the product key and physical backup CD. Fifth, it comes with a 6 month warranty. Trademark Computer obviously takes pride in what they are putting out there, and my experience shows it. I could not be happier. I would TOTALLY recommend this seller to others.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    • We will exchange defective or damaged Products within 30 days unless otherwise stated.
    • We guarantee an item to be EXACTLY as described and allow 30 days from delivery for you to make any refund or exchange claims.
    • Any problem with an Item must be reported within warranty period.
    • Exchanges are free of cost to customer during warranty Period.
    • NEVER send an item back until speaking with one of our customer service representatives. You can find their contact information on original auction page or on the warranty card inside your package. If you send a package back without us knowing, it will take a very long time to make a return!
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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