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Seller#: 0UHZRBI9J28L709DF

Trademark Computer Seller Profile 815-531-1212 Email This SellerEmail This Seller  See all products from Trademark Computer See all products from Trademark Computer

Trademark Computer is committed to providing excellent products, excellent prices, and excellent service.Trademark Computer specializes in quality refurbished computer hardware and consumer electronics. Our years of experience in this business allows us to bring our customers the best deals, hands down! Trademark Computer strives for top rated customer feedback and do our best to insure every one of our customers gets the attention and service they deserve.
We are committed to bringing you working, tested product and if we don't, we've got you covered. Trademark Computer customer service representatives are available by phone to assist you 9am-5pm CST Monday-Friday

We strive for 5 Egg feedback, so if you have any issues at all, please do not hesitate to give us a call or send us an email.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (369 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 251 Reviews
newegg
67%
Good Rating + 4 65 Reviews
newegg
18%
Average Rating + 3 14 Reviews
newegg
4%
Poor Rating + 2 13 Reviews
newegg
4%
Very Poor Rating + 1 26 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Allen
Order Date : 8/24/2015

Rating + 5 Latitude E4310

Wonderful company to do business with. Ordered
refurbished laptop computer, arrived by FedEx in 3 days !
{normal shipping} Laptop in new condition , both physically and
operationally. No bloatware in the Win 7 Pro software installed
by them. Product exceeds advertised options and specifications.
Thank You, Allen

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Dave
Order Date : 8/7/2015

Rating + 5 Niiiiiiice!!!

Lovin' my refurbished Lenovo!!! Price was excellent!!! Shipping time was acceptable. Not too slow; 5 business days. Thanks Trademark Computer!!!

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Mr Weed
Order Date : 8/15/2015

Rating + 1 bad deal

If it seems too cheap to be good, you're probably right.

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N/A
Order Date : 8/5/2015

Rating + 5 Very pleased

Since I bought a refurbished Lenovo T420 laptop, I wasn't sure what to expect as refurbishings can be hit and miss. I'm overall very pleased with the one I got though. There's very minimal cosmetic flaws. I would say it almost looks like a new laptop actually. I'm getting close to 4 hours of battery life too! I put in my own SSD with openSUSE, however. I would recommend this laptop and also buying from this seller. I haven't had any need to contact the seller. Shipping was very quick

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tlb68
Order Date : 7/24/2015

Rating + 4 Responsive Seller

I purchased a refurb HP laptop from this seller on Newegg Marketplace. It was supposed to have Windows 7 Professional. When I received it and began to set it up I noticed that it had Windows 7 Home premium installed. It was evening by this time but I contacted New Egg regarding the issue they emailed the seller. The next day I received communication from the seller's customer Service and they offered to replace the system or give me a credit. I had already invested a considerable amount of time in the setup so I took the credit which was processed the same day.

I found an inexpensive product key and upgraded from Home premium to Professional and then to Windows 10 with no issues. I am only removing an egg because of the foul up in sending the incorrect machine.

I would have no qualms dealing with this supplier in the future. They honor their commitments.

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Scott DV
Order Date : 7/24/2015

Rating + 5 Committed Seller

Had an issue with the refurbished laptop purchased, Seller replaced it quickly. Thanks!

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ButtonPuncher
Order Date : 7/21/2015

Rating + 4 Bumpy but good overall

Before ordering, I sent the seller to ask if the PCs were vPro enabled. Seller replied with, "Yes, they have Windows 7 Pro." LOL! Um, no. I took a shot and ordered them anyway. Luckily they did have vPro.

The bigger problem was that Trademark had incorrectly listed the refurbished Dell OptiPlex 990 PCs as a Core i7 when they were in fact an i5 PCs. I didn't find this out until I had unboxed them. The seller made it right by issuing a refund. They also changed the listing on Newegg to i5's.

Also, the seller had a little problem with shipping. I ordered 6 PCs but the initial shipment only had 5. I contacted them about the problem and they promptly shipped the missing PC.

The seller was good with their communications responding within a day.

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JPL
Order Date : 8/6/2015

Rating + 1 Incomplete...

I ordered 2 computers.... and I only received one. I called FedEx, they said that I have to call the shipper and ask them to file a claim. I called Trademark Computer multiple times, no answer. Left message will call back number... I haven't heard from them yet.

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Nick-B
Order Date : 7/13/2015

Rating + 5 Good purchase - no issues

Bought a refurb HP computer. Shipped promptly, arrived safely. Booted up and ran great. No issues. Even did the free update to Win10 and still no issues. THANKS!

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N/A
Order Date : 7/25/2015

Rating + 1 Shipped wrong product and will not return calls

Trademark computer shipped out the incorrect product I purchased a laptop and received a desktop. Not sure how hard it is to tell the difference I mean it's not like they don't look the same and weigh the same. But that's fine it's the fact that this sorry excuse for a company will not return any calls or emails about this. DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE CHEATS AND FRAUDS.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    • We will exchange defective or damaged Products within 30 days unless otherwise stated.
    • We guarantee an item to be EXACTLY as described and allow 30 days from delivery for you to make any refund or exchange claims.
    • Any problem with an Item must be reported within warranty period.
    • Exchanges are free of cost to customer during warranty Period.
    • NEVER send an item back until speaking with one of our customer service representatives. You can find their contact information on original auction page or on the warranty card inside your package. If you send a package back without us knowing, it will take a very long time to make a return!
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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