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Seller#: 0UHZRBI9YWMAVT327

POVOS Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from POVOS See all products from POVOS

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Weare professional in manufacture personal care product. There are more than 200different types in men shaver, hair dryer, lady shaver, nose trimmer, hairclipper, hair straightener, garment steamer, etc. If you are interested in our productand plan to a big order, please contact us!
All the products have got the certification of CE, GS, CB, EMC, LVD, ROHS.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 1 Reviews
newegg
25%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
75%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dee
Order Date : 11/28/2013

Rating + 4 Slow shipping

They did answer my email when I asked where it was. Then it came 3 days later..ordered 12/4/13 got it today 12/28/13
Seller Response:Dear Dee,allike the customer, we supplier hope you could receive the goods as soon as possible, so that you can get the service ealier, but as a matter as fact,the goods needs a long jouney to reach you, it will be registered in airlines ,after freight , it reach your country's post office. It shall be pitched to different area,and at last it reach to you. It got through a lot of people's hands. So it takes a little longer time for you. First , we apologize for letting waiting so long. Second, we have change the express company to let you get it ealier.

1 out of 1 people found this review helpful. Did you? Yes No

PJ
Order Date : 11/28/2013

Rating + 1 Have to echo the other reviewers

I wish I'd noticed the reviews before I made the mistake of ordering from this seller, but I didn't notice that the seller wasn't Newegg until after it was placed. Unfortunately, it's been over 20 days since I placed my order and still nothing has arrived. I had another item I ordered that was out of stock and that STILL arrived before this one. We have a problem here. This is definitely a seller to avoid.
Seller Response:Dear PJ, first , thank you for your supporting us for your purchasing and your suggestion, i think we have a lot of mistakes that we have made,so i apologize for that business. I know the long time waiting make you upset, so now we have changed the express company to avoid the mistake once again. So could you give me another chance to forgive us, and delete this negative message. we hope we can be friends when i have some faults you can point it out .

1 out of 1 people found this review helpful. Did you? Yes No

joecap
Order Date : 12/2/2013

Rating + 1 Shipping issue

I ordered a product on 12\2\2013... It is 12\19\2013 and I haven't receive my order.. There is no tracking link with my order..
Seller Response:From now on we will attach the tracking link website to you all in convience of quick inquiry.

2 out of 2 people found this review helpful. Did you? Yes No

HKPC
Order Date : 10/20/2013

Rating + 1 Povos Men's Rechargeable Professional Sinlge Head Electric Foil Shaver Trimmer PS2208

Not received the item yet since order on October 20th, very slow shipping, will not order anything on Newegg.com market place again, it suck !
Seller Response:Hi HKPC, first thank you for choose our goods, and we apologize for that slow shipping , we have already change the express company in case of slow shipping , could you pls forgive our faults ,and we will improve our service

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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