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Seller#: 0UHZRBI94UKC57187

US Micro Corp Seller Profile 855-876-4276 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from US Micro Corp See all products from US Micro Corp

U.S. Micro prides itself on the power of the relationships we build. Since 1995, we have had a continuous track record of addressing the full spectrum of customer IT equipment needs from the beginning to the end of the asset lifecycle. Our reputation in this industry is unrivaled because we provide superior service, and we stand behind every asset that we buy, sell, or lease. U.S. Micro adheres to strict environmentally responsible policies for handling the resale and recycling of all IT assets. We believe that resale is the most sustainable form of recycling and proudly resell approximately 98% of the IT assets we purchase.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (71 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 26 Reviews
newegg
36%
Good Rating + 4 7 Reviews
newegg
10%
Average Rating + 3 2 Reviews
newegg
3%
Poor Rating + 2 7 Reviews
newegg
10%
Very Poor Rating + 1 29 Reviews
newegg
41%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/26/2014

Rating + 3 Misleading Specs

I ordered 3 HP computers. I wish they would say "Pentium Dual-Core" but they list them as "Core Duo" which makes you think they are probably Core 2 Duos. They are not wrong, but it's terrible wording. Also, one of the DVD drives did not work. Overall, decent machines

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Michael J G
Order Date : 6/24/2014

Rating + 5 Refurbished Desktop & Monitor Order

Ordered a refurbished monitor & desktop. System arrived within 2 days of order. System was very clean and loaded with Windows and other small pieces of key software, no adware/bloat ware. Unfortunately the system they shipped was not the specifications that I ordered. I contacted US Micro, they immediately apologized and worked quickly to make it right. Outstanding customer service. I would certainly order from them again. I highly recommend them.

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N/A
Order Date : 5/10/2014

Rating + 1 HP Desktop

Purchased above from US Micro on 5/10/14. Wasn't what I needed. 19 phone calls & emails later, I rec'd a phone call and was sent tracking labels. Cartons mailed back, rec'd at dock. No credit back to my credit card. More emails. Still waiting.

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N/A
Order Date : 6/3/2014

Rating + 1 Outright lies.

Sold a computer unit as refurbished when, upon inspection, it became clear that no effort to refurbish the unit had been made. Additionally the unit was missing components and no mention was made of this in the sale. The unit was also completely non-functional.

Do not buy from this vender.

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anotherlogan
Order Date : 5/19/2014

Rating + 5 1st Class Refurbished

I ordered 6 refurbished ThinkPad laptops of the same type from the seller. They arrived fast and in great condition. However one came with 4 gigs ram vs the 8 gigs it was supposed to. I contacted the seller and 2 days later I had the RAM. I would buy from them again any day.

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D5
Order Date : 5/5/2014

Rating + 1 Bad keys on laptop keyboard

Started laptop and tried to enter license to boot and almost 1/3 of the keys on the keyboard didn't work! Couldn't even get thru the licensing! So I've already paid for it, they wouldn't send a replacement until they got the bad laptop in and tested, 22 days without a laptop!!!

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N/A
Order Date : 4/29/2014

Rating + 4 Problems with Microsoft

I got this refurb because I had on old microfilm scanner with an old PCI card to interface to it.
The computer failed. (It was the motherboard that failed.) (The scanner cost a lot more than the computer.)
So I wanted the exact same computer. Windows 7 on the referb worked at first, until I swapped in the old PCI card. After that, Windows 7 reported that it was illegal. I finally got it working by cloning XP from the HD on the failed computer to the referb computer, but it was a lot of work.

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Got scammed
Order Date : 4/29/2014

Rating + 1 Stay Away

Bought a laptop, wrong model was shipped with a dead battery, Called tech support, they don't warranty batteries or check them, the Tech said they would ship a replacement battery, that was 12 days ago, Scammers
Seller Response:Please review the RMA Policy. We do state the battery is not tested and not covered under warranty. The battery is the original battery of the unit. RMA Policy: US Micro Corp provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 10% restocking fee.

Customer was shipped a courtesy replacement battery and we show it was delivered to the customer on 5/13. If you did not receive the battery please call us and we would be happy to further assist you. M-F 8a-4p EST 855-876-4276 Thank you, US Micro Corp


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N/A
Order Date : 5/3/2014

Rating + 1 Misrepresented Items

I was sold a "refurbished" monitor. It is not refurbished, it is very used. The power button is more worn than my 7 year old monitor that is the same model, there are also scratches all over the base of the monitor.

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N/A
Order Date : 4/15/2014

Rating + 1 No customer service.

On April 19 I received a rebuilt HP 8000 Elite from US Micro
Corp. On April 25, I called US Micro Corp with a technical
question. My call went to tech support were my call went to voice mail. I left a message for them to call me. On May 30
I had not received a call, so I called again. Again my call
went to voice mail and I again left a message for them to
call me. Here it is May 8 and I had not received a call from them. Do not buy from them unless you are sure you will
never have a question for them or any issue, cause if you
do you are on your on.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy
    US Micro Corp provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 10% restocking fee.
RMA instructions
    What do I do if I have problems with my product?


    We do our best to ensure each and every product we sell is free of problems or issues. If you were to have any questions or concerns we are here to help. For any warranty issues we require you to call us at 855-USMICRO (855-876-4276) Monday - Friday 8AM-4PM Eastern Standard Time for technical support. If we decide the best option is to replace or repair your product we will issue a Return Merchandise Authorization number which is required on any return. This number should also be visible on the returned package. All return products must have an RMA number and should be shipped to:

    US Micro Corp7000 Highlands Parkway, Suite 160 Smyrna, GA 30082.
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