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Seller#: 0UHZRBI94UKC57187

US Micro Corp Seller Profile 855-876-4276 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from US Micro Corp See all products from US Micro Corp

U.S. Micro prides itself on the power of the relationships we build. Since 1995, we have had a continuous track record of addressing the full spectrum of customer IT equipment needs from the beginning to the end of the asset lifecycle. Our reputation in this industry is unrivaled because we provide superior service, and we stand behind every asset that we buy, sell, or lease. U.S. Micro adheres to strict environmentally responsible policies for handling the resale and recycling of all IT assets. We believe that resale is the most sustainable form of recycling and proudly resell approximately 98% of the IT assets we purchase.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (252 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 142 Reviews
newegg
55%
Good Rating + 4 40 Reviews
newegg
16%
Average Rating + 3 14 Reviews
newegg
6%
Poor Rating + 2 14 Reviews
newegg
6%
Very Poor Rating + 1 42 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/6/2015

Rating + 5 Excellent people

The laptop they sent had to be returned due to a problem. They were so wonderful about the return and sent a replacement very quickly.

I heartily recommend them.

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Sam
Order Date : 6/6/2015

Rating + 1 Don't buy "refurbs" from this seller

I purchased a refurbished monitor from this seller.

Cables and documentation were missing from the box of the monitor. There was also NO screen covering/protection for the monitor as it was packed, though luckily there doesn't seem to be any damage.

Contacted the seller, via email from the NewEgg order history page, to report the problem and requested that they send the missing HDMI, DVI, and USB cables to make things right.

The seller never responded.

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Bill
Order Date : 5/17/2015

Rating + 2 Bad drivers

I expect even refurbished products to work right out of the box. This was exceedingly slow. Microsoft's speed test rated it 1 on a scale of 1 to 9. It literally took about 3 seconds between typing a character and its appearance on the screen. I was planning to return it, but my son came home for the weekend and found it to have many generic or incorrect drivers installed. Now that it's been fixed, I'm pleased with it.

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DON
Order Date : 5/13/2015

Rating + 1 LIKE PLAYING RUSSIAN ROULETTE

BUYER BEWARE. IF YOU ARE LUCKY YOU MIGHT GET WHAT IS ADVERTIZED, IF NOT YOU'RE STUCK WITH MISSING OS DVD, A BATTERY SUPPLY WITH TOO LOW OF A WATTAGE, AND THE CONTENTS OF THE BOX NEVER CHECKED TO SEE IF IT WAS PACKAGED WITH WHAT THEY PROMISED. THERE WAS NO RESTORE PARTITION ON THE HARD DRIVE AS ADVERTIZED AND IF YOU TRY TO BACK UP AN IMAGE RESTORE IT JUST WON'T LET YOU DO IT ON THIS LAPTOP. SINCE THE POWER SUPPLY IS NOT THE ORIGINAL 135 WATTS (THE ONE SUPPLIED IS 90 WATTS) WHEN THE COMPUTER BOOTS YOU GET A MESSAGE THAT THE POWER SUPPLY IS TOO LOW AND THE CPU GOES INTO SLOW MODE AS TO NOT DAMAGE THE POWER SUPPLY. WHO WANTS TO SPEND THE EXTRA MONEY FOR PARTS THEY SHOULD HAVE SUPPLIED WHEN A RESPONSIBLE COMPANY WOULD DO THE RESEARCH AND KNOW WHAT IS NEEDED TO RUN THIS LAPTOP. I'M A DISABLED VET IN A POWER CHAIR AND COMPUTERS ARE A GOOD HOBBY FOR A HANDICAPPED PERSON. HOWEVER, IT MAKES ME VERY ANGRY THAT I HAVE TO REPACK AND RETURN THIS BECAUSE MY HANDS ARE BAD AND IT'S FRUSTRATING.

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shadow7pr
Order Date : 3/29/2015

Rating + 1 US Micro Corp Fail

Order #231682997

hi . the product you send me not met the spect i order.

you give me a dual core and a 256GB hard drive

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N/A
Order Date : 3/26/2015

Rating + 5 Good Experience

Laptop was 100% functional, and actually had more RAM than what was indicated in the ad. No problem! Laptop was clean and well packaged.

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JF
Order Date : 3/6/2015

Rating + 4 Good Service

Purchased a laptop that developed an issue. Prompt service to address the problem and issue a replacement. Return shipping was prepaid, a very welcome touch in the crowd of pay to return vendors, shows that they will stand behind their products. Will not hesitate to purchase from them again in the future.

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Chad
Order Date : 3/19/2015

Rating + 5 First Time Purchase

This is my first time purchasing from this company via Newegg and I am pleased with the shipping time. Thanks!

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N/A
Order Date : 1/4/2015

Rating + 5 Good value, responsive customer service

The unit I ordered was offered at an excellent price. It was received within the estimated delivery time, and the unit was clean and in reasonable shape for a refurb (a few scratches, but nothing major). It is important to understand that these systems are refurbished to be functional - not to be "factory new" in appearance. Over time, Lenovo made some changes to the exact configuration of this particular model even though they retained the same model designation. The unit I received had some differences from what was pictured/described in the listing. I contacted US Micro via email, and they made what I felt was a reasonable accommodation, quickly, and with no hassle. I would do business with them again.

0 out of 2 people found this review helpful. Did you? Yes No

Unitech
Order Date : 12/22/2014

Rating + 1 selling Heavy USED laptop Not Refurbish

Newegg keep asking me to review,
here is the review. I'm very happy at all with US Micro Corp.
selling dirty , heavy used laptop as refurbished..

4 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy
    US Micro Corp provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 10% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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