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Seller#: 0UHZRBI94UKC6C8FA

East Face Seller Profile 001-3233751168 Email This SellerEmail This Seller  See all products from East Face See all products from East Face

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

East Face established in Nov, 2010. A Reliable wholesale and retail Online Shop with Diverse & High Quality Products where you can buy Products at Best Price with Free Shipping to worldwide !

We mainly deals various of articles for daily use products. We are specialize in LED Lighting, Outdoor Sport, Home and Garden items, Video Games, Computer Accessories, Mobile Phone Accessories, Clothing, Jewellery, Media Player, Car Accessories and so on.

In the future. we will constantly enrich our items and try to do the best for the customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (26 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
19%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 18 Reviews
newegg
69%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 2/21/2014

Rating + 1 never received product

I never received this product

Did you find this review helpful? Yes No

N/A
Order Date : 2/26/2014

Rating + 1

Never received item, now since it was purchased thru newegg marketplace, I get to wait on newegg to contact the seller for a refund. HORRIBLE!!!

Did you find this review helpful? Yes No

dave
Order Date : 2/27/2014

Rating + 1 Experience with East Face

Still waiting for the part from East Face.

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vusicia
Order Date : 1/12/2014

Rating + 1 horrible seller..do not buy!

shipping took way too long, when i asked about my order(it was just sitting there) they said that it would ship faster if the blizzard is past...i looked up their weather, 60 and 70 the week before and week ahead. i emailed them back about it..no reply. also, the item doesnt work! this company should be removed from this site!

Did you find this review helpful? Yes No

N/A
Order Date : 12/29/2013

Rating + 1 cheap

doa

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Andrew
Order Date : 11/21/2013

Rating + 1 Poor

Ordered a PCI serial card. It took a good 3 weeks for delivery from Shenzhen. The quality isn't great for the hardware. It is detected automatically on the PCI bus but only 1 of the 2 serial ports appears to actually work.

Did you find this review helpful? Yes No

mike
Order Date : 12/14/2013

Rating + 2 slow shipping

VERY SLOW SHIPPING FROM CHINA! High Price! Good cable.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/1/2013

Rating + 1 Where is it?

19 days and counting - no delivery of product. I will have to build my pc with out it. Should have went with someone elses product. I know they are third party but Newegg should drop them.

1 out of 1 people found this review helpful. Did you? Yes No

SMT
Order Date : 11/24/2013

Rating + 3 HDMI cable

Cable looks nice but does not shut the monitor down. The rest of the computer goes to sleep but not the monitor. I know this function works because it will with a spare cable, I changed cables several times, updated the monitor drivers and the behavior behavior stayed the same. I will be shopping for a new cable to replace this one.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 10/30/2013

Rating + 1 Slow shipping

I ordered a connector from them. I placed the order six weeks ago and still have not received the item. I knew it would take a while to ship and luckily I didn't need it right away. But on the site they say 5-15 days to ship, it has now been more than 40 days and the item has not arrived.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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