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Seller#: 0UHZRBI94UKCU3104

Artcart Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Artcart See all products from Artcart

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (79 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 14 Reviews
newegg
17%
Good Rating + 4 8 Reviews
newegg
10%
Average Rating + 3 7 Reviews
newegg
9%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 48 Reviews
newegg
61%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Artcart - Sucks
Order Date : 8/22/2014

Rating + 1 Shipped defective item.

I was shipped a defective device and to this day it has not been replaced.

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raptozilla
Order Date : 9/30/2014

Rating + 4 Took longer than expected

Okay, so I knew going into this that it was going to take a while in shipping, but it was longer than what I was told at the product listing. I wasn't in a rush for this item, but it would have been nice to have shipping information so I had some kind of idea what was going on. I was ripped off once by someone in China who sells cigarettes online, so I have a tendency to get a bit suspicious when I don't get shipping information on something.

That being said, there was a problem with the item I ordered, and the vendor was respectful and handled the problem without incident. I am satisfied with that.

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N/A
Order Date : 10/15/2014

Rating + 1 Never received my item

I purchased this 3 weeks ago and never received it.

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N/A
Order Date : 11/1/2014

Rating + 5

Quick response and thoughtful seller.

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N/A
Order Date : 9/30/2014

Rating + 3 Good products, poor communications

I had an order from them which took over a month to arrive. They sent me a tracking number when it shipped, but the tracking information was never updated. Good product, but communication could be improved.

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Arpad
Order Date : 10/2/2014

Rating + 1 I join to the club

I ordered a month ago. I'm lucky to have a tracking number, but what for? The last movement was in China 3 weeks ago. After complaining, they asked me to be patient for one more month. They blamed the recent fire at the Illinois State Federal Aviation Administration.
Is there anyone who received his/her package in the last one month?
I will update my review If my item finally arrives.

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Squarebird
Order Date : 10/7/2014

Rating + 1 Would love to review item .. If I'd gotten it

As per the title, I'd love to review the item in question . Except that I never received it.

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N/A
Order Date : 9/30/2014

Rating + 1 Artcart

Product ordered 1 month ago. Have received no email with actual shipping tracking information. Have not received product ordered. Clicking on the TRACKING NUMBER from the Newegg Order History tells me the product shipped by not with who or any status. Not much else to say.

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sntrypilot
Order Date : 9/24/2014

Rating + 1 Horrible, unusable product

I ordered a USB hub, it took 29 days to get to me, then didn't include a power adapter and has NEVER worked at all. Then I was told I'm not eligible for refund or return, presumably because my request came outside the advertised 30 day return/refund "window", even though I had requested the return within 48 hours of having possession of the product. Any attempts to resolve the problem through Newegg.com has failed, so it appears I am out all money paid. I do admit the USB cable works, so at least I have that, but the USB Hub does not work. There are plenty of other sellers on the marketplace, so my advice is to use any one of them as any of them would be better than the experience I have had thus far. By the way, I would give this an overall rating of 0 "eggs", but that wasn't an available option!

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Rick
Order Date : 10/7/2014

Rating + 1 Can't Rate if I Never Get My Items!

Ordered on 10/8/14, it's now 10/24/14, didn't read the fine print. I expected it in 5 -15 days, so I guess it must be lost at sea... At this point, I would rate it 0 eggs, but that's not an option.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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