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Seller#: 0UHZRBI94UKCU3104

Artcart Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Artcart See all products from Artcart

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Thousands of hot sale products.
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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (62 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
19%
Good Rating + 4 5 Reviews
newegg
8%
Average Rating + 3 6 Reviews
newegg
10%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 37 Reviews
newegg
60%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
not happy
Order Date : 8/20/2014

Rating + 1 probably a scam

Nothing ever came. I got two other packages from china from a different seller that were ordered 5 days after this order. 20 bucks down the drain. I guess i learned my lesson.
Seller Response:Dear,we feel terribly sorry for all problems to you.please accept our deeply apologize

Actually,the order pakcage LN429556175CN was delivered at 1:22 pm on September 2, 2014 in SEATTLE, WA 98155.
Could you please check aroud or confirm if your family or friend help you pick up it.Thanks.
If it's still not here,we can compensate,because we care about our service.Thanks.
I have sent a message to you,please reply,Thanks.

Best regards,
Anita


Did you find this review helpful? Yes No

dd
Order Date : 8/20/2014

Rating + 1 last order

haven't received item yet or any feed back when or if I can expect to recive item, its been 3 weeks
Seller Response:Dear,we feel terribly sorry for all problems to you.please accept our deeply apologize.
But I checked that your package has arrived at US now and you will receive it soon, please check the information below:

Tracking Number: LN428587851CN
Your item departed our USPS facility in PHILADELPHIA, PA 19176 on September 11, 2014 at 8:00 pm. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.

Please allow more days and you must reive it,thanks.

Any further questions, please do not hesitate to let me know. Thanks.

Yours Sincerely,
Anita


Did you find this review helpful? Yes No

DSuper
Order Date : 8/17/2014

Rating + 1 Why so long to get?

21 days and still no product. I have read here that other people have had similar problems. Have tried the tracking number with NO results. USPS site comes up with "Item Not Found" Received e-mail stating that the payment was charged and that the product was shipped. I have seen where others have had this problem as well, but you have been able to get the tracking information. I would have been happy to give a better rating it it had arrived in the 5 to 15 days you have claimed it takes to receive.
Seller Response:Dear,we feel terribly sorry for all problems to you.please accept our deeply apologize.
Actually, I have sent a message to you before to tell you the status about the item. But I never got your reply.
Don't worry,if the item has any problem,we can be responsible.
We will solve it according to your needs.
Please check the message and hope your reply.
Thanks for your time.

Have a nice day.

Best regards


Did you find this review helpful? Yes No

N/A
Order Date : 8/10/2014

Rating + 1 part quality

supplier was decent but the quality of parts was far beyond garbage
Seller Response:Dear,we feel terribly sorry for all problems to you.please accept our deeply apologize.
If the unit has any quality problems,we will be redsponsible.
We just contacted with you,hope you can response us.
Have a nice day.

Best regards
Artcart


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MK
Order Date : 7/31/2014

Rating + 4 Bike light works great but shipping took 2 wks+

Bike light arrived in new condition and works as it should. Shipping took 15 days.
Seller Response:Dear,we feel terribly sorry for the slow shipping.please accept our deeply apologize.
Anyway,thanks for your sincere review.
We will do better in the future,thanks.
Have a great day everyday.

Best regards


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j robert
Order Date : 7/17/2014

Rating + 5 excellent standing product

very accurate description on this web site, good buy for the price paid. quality and service are also on excellence.
Seller Response:Dear,thanks so much for your support.
We will do better in the future.
Wish good luck with you forever.

Best Regards,
Artcart


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tnsn1
Order Date : 8/8/2014

Rating + 1 Shipment

Order placed & told shipped 14 days ago and yet not received and unable to track order from site. Phone number of vendor does not accept calls. Will certainly not recommend vendor for any product if you want product to be received.
Seller Response:Dear,we feel terribly sorry for all problems to you.please accept our deeply apologize.
I have sent a message to tell you more details for solving.
Could you please find and reply.Thanks.
We will pay more attention to the shipping.

Have a nice day.

Best regards,
Anita


Did you find this review helpful? Yes No

Joe W
Order Date : 7/24/2014

Rating + 4 As expected

Item as expected and described. Shipping process REALLY slow appears that it got stuck somewhere for a few days and then was shipped to the wrong address (USPS?) I wouldn't mind ordering from them again if I was not in a hurry.
Seller Response:Thanks so much for your sincere review.
I'm so sorry for the bad shipping.
We will improve it and do better in the future.
Hope all things go very well at your sides.

Have a nice day.

Best Regards,
Anita


Did you find this review helpful? Yes No

whitetiger97
Order Date : 7/24/2014

Rating + 2 It was a USB 3.0 Cable

It took so long to get it I had to figure out if I actually ordered it. How hard is it to toss a cable in an envelope and mail it?
Other than that, It was a short USB 3.0 cable that I needed for a hard drive. can really go wrong there.
Seller Response:Dear,we feel terribly sorry for all problems to you.please accept our deeply apologize.If the unit has any quality problems,we will be redsponsible.We just contacted with you,hope you can response us.
Have a nice weekend.

Best regards


Did you find this review helpful? Yes No

Jake
Order Date : 8/3/2014

Rating + 4 Good shipping. Slightly exaggerated limits to product.

Good timely shipping.
Product does what they say it does, though it's shaky at the limits they claim (150' CAT5E)
Seller Response:Thanks for your time to leave us a good review.
We will be continue to do better and better in the future.
Have a good day.

Best Regards,
Anita


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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