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Seller#: 0UHZRBI99IY0U335E

Neofeel Seller Profile 714-6167585 Email This SellerEmail This Seller  See all products from Neofeel See all products from Neofeel

We are retail company located in S.Korea.
We mainly handle consumer/PC electric and mobile phone items.
Always feel free to contact us.

Our customer service e-mail:

Service available time : 9 AM~6 PM (Korean time)

Please contact us before request RMA/ for return we will give return label.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (87 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 68 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 13 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/10/2014

Rating + 1 Very unhappy

The monitor shipped to me did not have speaker as described and no instructions in English. I emailed the seller on 12/19, he finally replied on 12/26. On 1/2/2015 I received an RMA. Today 1/26 I finally received my refund for the monitor, but not the freight. I would not purchase from this seller. It looks like he removed speakers from the specs, but if you have a problem buyer beware!!

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Order Date : 12/26/2014

Rating + 5

Fast arrival time. no problems, every thing is working. Remote in another language is the only down side but that was expected.

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Order Date : 12/7/2014

Rating + 1 Don't buy from them!!

Mouse was supposed to include a USB to PS2 adapter. It says it in the description. It shows the adapter in one of the images. No adapter included. Contacted NewEgg and just got a run around from them.
Do yourself a favor and buy from somewhere else!

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Order Date : 10/13/2014

Rating + 5 Fast shipping

A little disappointed with the time to ship, but that was due to a holiday, so I can understand.

Once the item was shipped, though, it took 3 days to ship from Korea to my door. Extremely fast and a good value.

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Order Date : 8/1/2014

Rating + 5 Absolutely amazing seller

Purchased a great product at a great price from seller, had issues with the product a couple weeks later, seller paid for return shipping and sent me a replacement with overnight shipping at no extra charge. Will gladly do business again. Very courteous, fast responses, and very straightforward when handling returns/refunds/exchanges.

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Order Date : 5/9/2014

Rating + 1 thieves and liars

I bought this monitor and it didn't work. They told me to ship it back to Korea, whiich I did, and I have not yet received a replacement unit or had my credit card credited;

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Order Date : 7/10/2014

Rating + 5 Great Support

Had a question about shipping for a monitor I ordered and it was addressed quickly and correctly.

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Order Date : 4/18/2014

Rating + 1 MSR doesn't work.

I purchased two of this touch monitor but their MSR are not working with credit card. I have another MSRs of different manufacturers, they are working perfectly. I returned these MSRs to Korea. They received them but they still don't agree they are not working properly. I'm not sure they can refund for them so far. Touch screen itself works well, but don't buy this item with MSR.

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Order Date : 5/27/2014

Rating + 1 MSR doesn't work.

MSR doesn't read credit card correctly.

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Order Date : 5/20/2014

Rating + 5 Impressive Delivery

Ordered a monitor and watched it ship from S. Korea to Michigan in 5 days. No issues at all, will definitely be using Neofeel again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Neofeel International offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested to within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Neofeel International will refund the amount of sale.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense unless item is defective/ damaged.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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