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Seller#: 0UHZRBI99IY0U335E

Neofeel Seller Profile 714-6167585 Email This SellerEmail This Seller  See all products from Neofeel See all products from Neofeel

We are retail company located in S.Korea.
We mainly handle consumer/PC electric and mobile phone items.
Always feel free to contact us.

Our customer service e-mail: neofeelinternational@gmail.com

Service available time : 9 AM~6 PM (Korean time)

Please contact us before request RMA/ for return we will give return label.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (79 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 63 Reviews
newegg
79%
Good Rating + 4 3 Reviews
newegg
4%
Average Rating + 3 1 Reviews
newegg
1%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 10 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 4/18/2014

Rating + 1 MSR doesn't work.

I purchased two of this touch monitor but their MSR are not working with credit card. I have another MSRs of different manufacturers, they are working perfectly. I returned these MSRs to Korea. They received them but they still don't agree they are not working properly. I'm not sure they can refund for them so far. Touch screen itself works well, but don't buy this item with MSR.

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N/A
Order Date : 5/27/2014

Rating + 1 MSR doesn't work.

MSR doesn't read credit card correctly.

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alan0n
Order Date : 5/20/2014

Rating + 5 Impressive Delivery

Ordered a monitor and watched it ship from S. Korea to Michigan in 5 days. No issues at all, will definitely be using Neofeel again.

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tj
Order Date : 5/8/2014

Rating + 5 Shipping was fast

The shipping was fast and free. I got my monitor in two days and it was well packaged. The monitor had one dead pixel but that is not the sellers fault. I am planning on keeping the monitor.

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erodriguez
Order Date : 3/19/2014

Rating + 5 VERY FAST!

It said it would take from 4 to 6 days and came in 3.

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ThisGuy
Order Date : 3/21/2014

Rating + 5 Awesome Service

I ordered this monitor, it shipped from S. Korea, it arrived in 2 days. I am still trying to come to terms with the implications. I couldn't be more satisfied with the seller or the monitor.

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Barry B.
Order Date : 3/10/2014

Rating + 5 Samsung UD590

Shipping was delayed, seller offered to discount $50 +shipping. When the monitor arrived it was well wrapped and padded. Upon setting the monitor up it was in perfect condition, ZERO dead pixels. Possibly the first time I've gotten a monitor like that.

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Tzigarroth
Order Date : 3/18/2014

Rating + 5 Good to Work With

When the product arrived, it had a small defect. However, contacting the sender for a reimbursement was supremely painless. Would buy from again.

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Falstaff1596
Order Date : 2/15/2014

Rating + 5 Fast and secure

My monitors arrived within a couple days of ordering, from South Korea no less! The boxes were both well secured, with bubble wrap all the way around them on the outside, no concerns about damage, even on the long trip.

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LJ in AZ
Order Date : 3/8/2014

Rating + 5 Glad I took a chance

Product delivered quickly (under 2 weeks) despite direct ship from Korea. Because this product is not guaranteed to be bad pixel free - the reason it is offered at this price, I was bracing for a possible return for replacement scenario. Side note: if you want guarantee of 100% pixel count order the "PixelPerfect" model. Full inspection of pixels revealed only one defect about 1/4" from right side of screen midway down. This only showed up on full screen green test. I found this acceptable. Stable at 100Hz. To test pixels, you must look very closely at all areas of screen with solid backgrounds - BLACK, WHITE, RED, GREEN, BLUE.

Bouns info about this monitor: Using Win8 Screen Resolution - Advanced Settings - Monitor, I am able run custom refresh rates stable up to 100 Hz. (this is unsupported and may void your warranty)

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Neofeel International offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested to neofeelinternational@gmail.com within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Neofeel International will refund the amount of sale.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense unless item is defective/ damaged.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    How do I return an item?
    (1) Contact our Customer Service Department and inform them that you are returning products.

    (2) Please have your invoice/Sales order number available, either your emailed invoice or physical invoice that came with your order.

    (3) Our Customer Service Representatives will need your name, email address and invoice/Sales order number to begin the return process.

    (4) Once our Customer Service has verified your order information, you will be given an RMA number for your return. Please write this RMA number down, as it will be a reference to your return. Return your item in the same or similar packaging method as they were delivered to you.

    (5) Re-using the package your item came in is acceptable, as long as the packaging is in good condition, all previous addresses, tracking information and labels are removed and you use the same mail carrier (USPS or UPS) as your package arrived.
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