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SecurityStoreUSA Seller Profile 212-537-6540 Email This Seller See all products from SecurityStoreUSA
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Standard Return Policy
Please note that if an item is not in stock and we will place a special order from the manufacturer for you. Should you choose to cancel this order, please be advised that you may only do so within 24 hours. Should your order be cancelled after 24 hours your order may be subjected to a min. 25% re-stocking fee (or more which is assessed by the manufacturer). Some special orders cannot be cancelled please check with us in such a case.
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Items with timers must show less than 60 minutes of use. Items with shutter counters must show less than 45 exposures.
Internet Security Systems is not responsible for personal data or items left in returned merchandise.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
RMA numbers are valid for 10 days.
No Return/Exchange On:
All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
Any product(s) that has been opened (taken out of its plastic wrap).
Any product(s) not in its original condition, is damaged, used, or is missing parts, warranty card(s) and / or instructions.
Any product(s) returned more than 10 days after delivery.
Place the original manufacturer's package into a shipping carton.
Include the invoice and the reason for the return. If defective, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer's package.
The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.