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Seller#: 0UHZRBI9OPJNXW34F

PlatinumMicro.com Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from PlatinumMicro.com See all products from PlatinumMicro.com

Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,705 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,137 Reviews
newegg
67%
Good Rating + 4 238 Reviews
newegg
14%
Average Rating + 3 98 Reviews
newegg
6%
Poor Rating + 2 58 Reviews
newegg
3%
Very Poor Rating + 1 174 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Homer V.
Order Date : 5/1/2016

Rating + 2

Ordered on May 1 and received on May 10. Not very good for a dinky little SSD. Why not just send it Priority Mail?

Did you find this review helpful? Yes No

Heriberto R.
Order Date : 4/20/2016

Rating + 5 Excellent Service

Fast shipping. Product arrived in perfect condition. I would definitely buys from this seller again.

Did you find this review helpful? Yes No

Lori Q.
Order Date : 4/30/2016

Rating + 1 Wrong Item

I have been reading other reviews and just noticed several other people reporting the same problem as mine. They ordered a 500 GB Sony drive and got a 250 GB instead. I was willing to believe that mine was just an honest human error, but now not so sure. Either they are incompetent or dishonest. In either case, I will not do business with them again.

1 out of 1 people found this review helpful. Did you? Yes No

Nana A.
Order Date : 4/30/2016

Rating + 1 Poor Service.

Poor customer service all the way round. Shipped me the wrong item and took forever to get it sorted out sales rep wasn't helpful at all may as well be speaking to a robot. Season learned

1 out of 1 people found this review helpful. Did you? Yes No

Melvin V.
Order Date : 4/28/2016

Rating + 5 SAMSUNG 850 SSD

I received my Samsung 850 in about 4 days.It was well packed and I got it up and running.I would buy again from them.

1 out of 1 people found this review helpful. Did you? Yes No

Derek P.
Order Date : 4/27/2016

Rating + 1 Annoying

The item works fine but I've received multiple emails begging me to write the item. This is the only item that this has happened with out of the 20 items that I ordered. Extremely annoying.
Seller Response:We didn't send you emails regarding your order.

2 out of 2 people found this review helpful. Did you? Yes No

Michael G.
Order Date : 5/14/2016

Rating + 1 Dodgy. Not legit.

Do not deal with PlatinumMicro, you will regret it, period: non-shipment, excuses, non-shipment. Week gone past. "Seems your order was lost". Buy from Newegg.
Seller Response:Sorry for the delay in transit.

1 out of 1 people found this review helpful. Did you? Yes No

Joshua G.
Order Date : 5/15/2016

Rating + 5 Great seller. Would definitely recommend.

Ordered a SSD on Sunday, May 15, 2016 and it arrived in only 3 days...I didn't pay for expedited shipping but there it was in only 3 days...Super fast.

1 out of 1 people found this review helpful. Did you? Yes No

Christopher G.
Order Date : 4/30/2016

Rating + 1 Never Order from Platinum Micro

Ordered a Samsung EVO 850 SSD 500gb drive when i got the drive a week and half later I opened the package only to find a 250Gb Samsung SSD, So I immediately contacted new egg who directed me to customer service for platinum micro, to their credit the customer service was quick I had an RMA and return Shipping Label that night already. However the rep said" i would get a full refund" I replied with " I would rather you just shipped out the 500gb SSD i ordered in the first place" He replied again " we currently do not have any in stock".

That last bit is what makes me rate them at 1 star/egg if it was an honest mistake and they shipped the wrong part I wouldn't even be writing this. However right after I received that response, I got online and checked Platinum Micro's page for the Samsung SSD 500gb and they were not listed out of stock! I'm sorry either you didn't have them in stock and tried to pull one over on me and give me the cheaper version of what I ordered. Or you Sell things you currently don't have in stock and make people wait and extra week for an item to get there. Either way its a bad way to gain customers, they had great customer service but I suppose you would need to when your trying to screw people over, in one way or another!

2 out of 2 people found this review helpful. Did you? Yes No

PAWEL .
Order Date : 4/26/2016

Rating + 5 All good

No problems, Item came as described. thx !

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:



    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342



    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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