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Seller#: 0UHZRBI9OPJNXW34F Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from See all products from, established in 2000 and located in the heart of the San Fernando Valley, is a dedicated and reliable computer systems, components retailer and network consulting and Installation serving the needs of corporate professionals and home users alike. With a combined field experience of over 25 years, strives to provide its customers with the best selection in parts and services available to the computer consumer market. As a wholesale and computer show retailer, serves a wide array of customers from your typical home user to corporate professionals.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (88 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 31 Reviews
Good Rating + 4 10 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 10 Reviews
Very Poor Rating + 1 30 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/29/2014

Rating + 1 AWEFUL

My worst experience ever after spending thousands at NewEgg over a decade.

Took no less than 7 attempts to get a response for RMA of defective product.

Seller has had returned item for 10 days, no action on their part.

Never will deal with again -- Caveat emptor.


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Order Date : 12/29/2014

Rating + 3 Good product, poor shipping

Ordered from Newegg and got the free shipping, thought it might be delayed a few days. Weeks went by and nothing. Called and talked to PM customer service and they were very helpful and also wondered why there was no updated tracking info, like it got lost. Finally got UPS tracking info and found it was handed off to the USPS. Not PlatinumMicro's fault, it left them on time. I suggest paying for shipping, not the free option- at least for small products.

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The Big Bawhoofa
Order Date : 9/19/2014

Rating + 5 Smooth Transaction

Product was delivered on time and as described. I will not hesitate to purchase from this merchant in the future

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Order Date : 11/11/2014

Rating + 1 Did not receive item

Did not receive item. Contact Newegg and was directed to PlatinumMicro support since the reseller is the only person able to open a deliver issue with UPS. I quickly sent an email with no response after 6 days. On 6 days I called PlatinumMirco support and was immediately directed back to Newegg support.
Seller Response:Thank you for your feedback. Customer feedbacks greatly help us identify areas that require additional attention and improvement. Your feedback has been acknowledged and submitted to our management team.

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Order Date : 11/6/2014

Rating + 3 Better packaging on hard drives needed

Wish they would have packaged the hard drive better, they used 1 tiny, thin layer of bubble rap in a box.

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Order Date : 7/10/2014

Rating + 4 Fast shipping

Fast shipping. Only concern was the packing. I ordered an SSD. The package was pretty beat up. Not these guys fault, USPS abuses the boxes. But I expected the SSD to be wrapped in a bubble wrap. Unit is working like a charm

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Order Date : 8/21/2014

Rating + 1 Horrible!!!

One week and the tracking number provided 5 days after order is still invalid, Fedex nor USPS has any record of the shipment. This is the worst company i have ever dealt with, have had faster service from China. Stay away !!. If i had realized that Newegg was not selling this item, I would have paid the extra $ for shipping. Nor bargain or quality service with this company. Too bad 0 eggs isn't a choice.

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Order Date : 7/31/2014

Rating + 3 SATA vs. mSATA SSD

It must have been on oversight? Since they shipped to me
mSATA instead SATA SSD. Shipping was prompt and I have no other problems with Platinum
Except I had to use HD to finish my new System and it works just great!

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Order Date : 5/31/2014

Rating + 1 sold me a used uniy

Watch these guys. They said the unit was new, but when u opened it, it was a used unit. The remote had scratches on it , the battery was dead. The unit itself has scratches on it and you could see they were trying to put the "new" film on the main init, but there were so many bubbles, its obvious.

Its too bad that I was so busy that I didn't have time to open the box till now. DO NOT BUY FROM THESE GUYS.

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Order Date : 6/9/2014

Rating + 5 Outstanding!

The drive worked perfectly. Shipped within a day or so. Received 3 days earlier than projected. Thanks!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:

    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342

    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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