Skip to: | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Wish List
  • Feedback
  • Help
Search all
Home > 
Review Center > 
Seller#: 0UHZRBI9OPJNXW34F Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from See all products from, established in 2000 and located in the heart of the San Fernando Valley, is a dedicated and reliable computer systems, components retailer and network consulting and Installation serving the needs of corporate professionals and home users alike. With a combined field experience of over 25 years, strives to provide its customers with the best selection in parts and services available to the computer consumer market. As a wholesale and computer show retailer, serves a wide array of customers from your typical home user to corporate professionals.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (236 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 110 Reviews
Good Rating + 4 40 Reviews
Average Rating + 3 17 Reviews
Poor Rating + 2 22 Reviews
Very Poor Rating + 1 47 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 4/10/2015

Rating + 1 Payment Processing.

Terrible. Took 5 days to process a single order.

Did you find this review helpful? Yes No

Jeff B
Order Date : 4/2/2015

Rating + 4 Arrived in time

Correct item arrived in good condition and on time. Could have used more communication (no tracking ID until requested via email).

Did you find this review helpful? Yes No

Order Date : 4/7/2015

Rating + 3 Decent but not great.

Ok to start with. I did research some of the comments before deciding whether or not to use this company through Newegg. Here are my thoughts so far. A number of comments indicated that they did not receive their tracking numbers. This is true. The tracking number does not [always] show up on Newegg. I had to call the company to get mine. However to be fair, the company picked up right away and minutes later I had my tracking number. The item did take a few days to process but again to be fair, to pay for the item I was using Paypal credit and sometimes items take awhile to process. As soon as it cleared it seemed it was on its way. This leads me to the only big issue I do have with you guys. If you ship it with one company, pick a shipping plan that allows you to stay with that one company the whole way. Id pay extra for this little bit. The problem is if the shipping starts with UPS and ends with USPS, the minute that hand off occurs the tracking number is no longer valid and you can

Did you find this review helpful? Yes No

Order Date : 2/7/2015

Rating + 1 Terrible Experience

Platinum Micro not only shipped the wrong item but refused to respond to my request for a RMA. Newegg then submitted a RMA on my behalf and I waited over a week for a response and still nothing. Newegg decided to issue me a refund based on the information they had, while I certainly appreciate Newegg's response, I'm disappointed they continue to host shady companies like this on their website. Fighting for two weeks to get back $35 is not the way I want to spend my free time.

Did you find this review helpful? Yes No

Order Date : 3/24/2015

Rating + 1 Apology not accepted

PlatinumMicro placed an add to include Nero12 and Sata cables with purchase of a LG BD-Rom. I called them after I received my shipment which included a Trial Version for Nero12 and an old style 4-pin power Y, Not Sata. I was told that they made a mistake on the listing and refused to make good on it for the Nero12 disk. As far as the power cable, they said that the Sata ones were out of stock and they MIGHT come in in about 4 to 6 weeks. Completely unacceptable. Buyer Beware.

Did you find this review helpful? Yes No

Order Date : 3/13/2015

Rating + 2 Very slow!

This guy is super slow! I ordered my parts on the 13th of March. Then the guy does not work on the weekends(according to the comments i read). So that means that the parts got shipped on the 16th. I received a late tracking info then tracking came on the 18th and it was in a location...then i did not receive anymore tracking info until the 23rd! Apparently this guy uses ups surepost. Finally my package came on the 25th! This was 8 days not counting the weekends so really, 12 days. I will not order from this guy unless i really need to. I gave 1 egg for actually coming and another for the decent packaging.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/10/2015

Rating + 5 Very happy with this vendor

Even though there were lots of negative reviews and one star ratings for this vendor over the past year, I have to give them the best rating. My 1 TB Samsung mSATA drive was shipped within 48 hours as promised, arrived by UPS in the time frame that I paid for, and the drive was packaged and sealed in an original box. I am very happy with this vendor and would not hesitate to use this vendor again.
Seller Response:Thank you for shopping with Platinum Micro!

Did you find this review helpful? Yes No

Order Date : 2/25/2015

Rating + 1 Wrong Item, poor communication

Ordered this SSD since I have in the past and because it comes with an adapter. Only this time, no adapter comes. Slow response from company and they did nothing to help the situation. Will never order from these people again

Did you find this review helpful? Yes No

Order Date : 3/15/2015

Rating + 3 Decent Service

The service is slow, but the job gets done eventually.

Did you find this review helpful? Yes No

Too slow for me bro
Order Date : 3/12/2015

Rating + 2 Slowest shipping possible

Ordered on Wednesday didn't ship until the following Monday.

1 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:

    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342

    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.